Lovely lobby and atrium with natural lighting and live plants. Great in-house restaurant open 7 days a week. Sporting the New Marriott Bedding package and the most wonderful stay in the Williamson County Area.
Star Rating:
Local Attractions:
Round Rock Express Triple "A" Baseball team, Austin 6th Street, Live music Capital of the World in Austin, State Capital, Dell Computer home campus, home to 10 Golf Courses
Thus was a great hotel. If they wouldn't have tried to skim $10 a day for wireless access it would have been perfect. As it is, it comes across cheap...
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Thus was a great hotel. If they wouldn't have tried to skim $10 a day for wireless access it would have been perfect. As it is, it comes across cheap and greedy to me. Also with two people you really need exhaust fans in the bathroom. « less
“Heroic attempt, not quite justifying its own expense but still solid for business travel”
Apr 28, 2013
Sam O, Chicago, Illinois, United States | Trip type: Business
If you need to be in the Round Rock area, this is about the fanciest thing you'll get, but you're paying for it. The Starbucks doesn't take membership cards and...
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If you need to be in the Round Rock area, this is about the fanciest thing you'll get, but you're paying for it. The Starbucks doesn't take membership cards and the barista messed something up 6 of 6, for me. Roomservice charges gratuity onto the bill; but the roomservice people still expect cash. King suite was very nice; ideal for business travel with lots of outlets/desk space etc... The filet mignon was one of the best I've had, and I eat a steak nearly every day. « less
“Disappointed Gold Member”
Apr 24, 2013
BronteReed, Austin, TX | Trip type: Family
We recently stayed at the Austin Marriott North for 2 nights. We had reserved a room and indicated in the reservation that we had 4 persons traveling with us. Upon...
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We recently stayed at the Austin Marriott North for 2 nights. We had reserved a room and indicated in the reservation that we had 4 persons traveling with us. Upon arrival around 9pm, we were given a king room and told there were no fold-outs. They told us they would give us pillows to make a palette on the floor.
While we knew that most of the hotels in the area were sold out due to multiple events in the area, it is completely unacceptable and poor planning on a hotel to place 4 persons in a king room. If the hotel cannot properly plan for such issues, then they need to update their reservation system to distinguish between king and 2 double beds as to make this even less likely to occur in the future.
Further, we ordered breakfast room service our first night to be delivered in the 6-6:15am range. At 6:40 we still had not received our food so we called down to room service in which we we informed that the delivery person was stuck in traffic and our food would be to us in 20 minutes. This is absolutely unacceptable - a full hour after the requested time when we used the pre-order breakfast form and hung it on our door at midnight the previous night. It is exceptionally poor customer service given that we were not even notified of the delay.
Lastly, the Starbucks on site was almost always closed. I never saw it open the several times I walked by it over the weekend.
In summary, we had a poor experience here. The only reason I didn't give it terrible was that the bar and restaurant staff were pleasant and the food was above average. « less
Read management response to this review.
Management response from Anat Levinson, Front Office Manager
Thank you for sharing your thoughts on your recent stay with us at the Austin Marriott North. I am sorry that our hotel was not able to provide you with the quality of comfort you and your guest deserve. We understand how inconvenient it may be to have 1 king room for 4 guests. We try very hard to make sure all our guests have a comfortable experience, unfortunately with you we failed to do so. As far as your experience with our in-room dining, we truly value feedback from our guests as a direct path to move closer to our goal of excellence in all facets of our role as great hosts. Further, we will attempt to try to understand what went wrong within our process that allowed this issue to go unresolved. Thank you for taking the time to share this important information and for the complement regarding our wonderful restaurant staff.
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“Good, but not what it used to be”
Apr 20, 2013
MWYoung, Falls Church, Virginia | Trip type: Business
I’ve been staying at the Marriott North for over 10 years. And while the hotel is a solid “good” it has slipped and is slipping down the scale. I attribute...
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I’ve been staying at the Marriott North for over 10 years. And while the hotel is a solid “good” it has slipped and is slipping down the scale. I attribute most of the slippage to lack of maintenance and no general refurbishment in years. Honestly, I hadn’t really noticed until I mentioned to a colleague that I was staying there and he said that he stopped going there because of the general lack of upkeep. I then started to notice that, yes, the hotel is in need some care. For example, the elevator buttons are severely scratched and there are numerous carpet stains throughout the hotel. Finally, there is a musty smell that waffs through the air. It’s doubtful I’ll stay there again when you can stay at much newer and nicer hotels at the Domain for the same price or even cheaper.
Still, service is excellent. Everyone is friendly and eager to help. Service is one area where the hotel still shines. This hotel is the only one that I am aware of in Round Rock that has room service. « less
Read management response to this review.
Management response from Anat Levinson, Front Office Manager
Thank you for taking the time to write a review about your recent stay at the Austin Marriott North. I am sorry to hear that you feel that we are slipping, in efforts of making our hotel current and up to date we are currently going through some renovations. We are upgrading all our guest bathrooms with new walk in showers, comfort height toilets and spa vanities. When that project is done we will be replacing all our hallway carpets for a new and inviting look. We are so excited about our upgrades and would love for you to return as our guest to a brand new look.
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“Good hotel”
Apr 17, 2013
jwobkk, New York, NY | Trip type: Business
This is a good hotel. Not new but well maintained and plenty clean. The rooms are medium sized and comfortable. The beds are a bit soft for my taste but...
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This is a good hotel. Not new but well maintained and plenty clean. The rooms are medium sized and comfortable. The beds are a bit soft for my taste but in line with other Marriott properties. Service from the staff is very good. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
This room measures 325 square feet (29 square meters). Settle onto the pillowtop bed with premium bedding and a down duvet for a good night's rest. The private bathroom has a shower/tub combination, as well as designer toiletries and a hair dryer. Wireless Internet access (surcharge) keeps you connected, and the 32-inch LCD TVs offers pay movies. A coffee/tea maker is provided while a refrigerator can be requested. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered.
Deluxe Room
One King Bed or
Two Double Beds
This room measures 325 square feet (30 square meters). Settle onto the pillowtop bed with premium bedding and a down duvet for a good night's rest. The private bathroom has a shower/tub combination, as well as designer toiletries and a hair dryer. Wireless Internet access (surcharge) keeps you connected, and the 32-inch LCD TVs offers pay movies. A coffee/tea maker is provided while a refrigerator can be requested. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Amenities - Austin Marriott North
Air conditioning
Alarm clock
ATM
Baby facilities in room
Baggage storage facilities
Breakfast in room
Central location
Charge for early check out
Clothes drying
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Dinner available
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health centre
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Ironing facilities
Laundry facilities
Licensed bar
Mini bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Office in room available
Quiet location
Radio in room
Restaurant
Self controlled heating/cooling system
Shop
Shower
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Travellers cheques accepted
TV room
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Austin Marriott North
Approximently 22 miles from the Austin Bergstrom Airport, no shuttle provided
Airport Shuttle? Sorry, no airport shuttle available.
Testimonials: Why use Hotel Planner?
"Bob responded very promptly and the booking process went very well. They answered all our questions and offered the rooms we needed at the price they quoted. It was a very efficient way of finding a hotel for our group. You have been excellent to deal with. I have already referred your company to another teacher in our school. Thank you for being so helpful and following up on everything!!" G.W. - Cleveland, OH
"Thank you so much for your help. I was able to book a room that met all of my qualifications. I could not have gotten the price I did without your service. Again, my sincere thanks." S.C. - Savannah, GA
Based on 89 traveler reviews 
Value
Cleanliness
“Great hotel. $10 a day for wireless”
“Disappointed Gold Member”
