A few kilometers South of Patong stands the Thavorn Palm Beach Resort, spread across 25 acres and extending over half a kilometer along the white sandy beach of Karon, one of Phuket’s finest natural long beach’s offering spectacular sunsets. Phuket International Airport is 48 kilometers by road, Phuket Town is 20 kilometers and Patong Beach, where the Islands most popular night life exists is just 8 kilometers away. The resort boasts far-reaching, lush tropical gardens, picturesque Thai sculptures and low-rise buildings. The broad range of facilities on hand includes restaurants, shops, flood lit tennis courts, five swimming pools and comprehensive exercise facilities. The gardens are widespread and Orchids bloom all over the resort, furthermore in 2004 Thavorn Palm Beach was named winner of a Green Leaf Award for environmental protection.
I booked a deluxe renovated room via the website and received an early bird discount. Was thrilled when we arrived early and were allowed to check in early and were...
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I booked a deluxe renovated room via the website and received an early bird discount. Was thrilled when we arrived early and were allowed to check in early and were informed that we had been upgraded to a suite which was awesome. The resort is beautiful. There is loads of attention to detail and care is taken to maintain the beautiful gardens and pool area. It would get a 10/10 for me if it weren't for a few things...1. Our shower drain was blocked on the first day which resulted in my husband slipping and bruising his leg and arm and hitting his head. Fortunately it wasn't me that fell, being 5 months pregnant! 2. The swim up pool bar was not open for the first few days of our stay, no idea why not when this is an advertised feature on the website. 3. The 'select' tv signal was very poor and grainy and the movies kept freezing. We had to have the technicians out 3 times and it never improved. Other than those 3 complaints I loved our stay. The location is perfect and if we do return one day, this time with our kids, this would be our first choice of accommodation. « less
“A very nice hotel, but..”
Mar 22, 2013
Ode N | Trip type: Couples
This was our 3rd stay at Thavorn Palm Beach Resort, the first one was in 1996 and the next in 2005.
The renovated room was comfortable and spacious, also the...
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This was our 3rd stay at Thavorn Palm Beach Resort, the first one was in 1996 and the next in 2005.
The renovated room was comfortable and spacious, also the bathroom, although the big window facing the room was maybe a bit too much. There was a separate curtain, but it wasn't very stylish. The room was very clean and we had a beautiful view to the garden and pool and you could also see the sea.
The garden and the pool area is beautiful and well kept. Full of flowers, trees, little animals, statues, water features, you name it. The beach was just across the road.
The breakfast was good, but not lavish. All the restaurants were quiet, only a few clients at a time, if any. There are plenty of restaurants in the neighbourhood.
The staff is friendly and they all always greet you. The reception area is large and beautiful.
So why the 'but'? Well, the telephone in the room didn't work during our stay (11 nights) at all. We reported it as soon as we noticed it - about the 4th day. Someone came and changed the whole telephone, but it never worked anyway.
The quality of the tv picture was really poor, the sound disappeared occasionally and the picture showed sometimes only pixels. There were only very few channels in English.
There was no wi-fi in the room, in the lobby it was free of charge though.
Then the pool towels..there were two pool towels in the room. If you wanted them to be changed, you had to ask housekeeping to change them. Well, since our phone wasn't working we walked to the reception to ask them to be changed. We were promised new towels, but didn't get them. Asked again the next day- no towels. The third time I went to the reception to ask for a change the lady asked me where the used ones were - well of course they were in the room. For heaven's sake, I wasn't going to steal the towels. We then got the new towels, but didn't try to have them changed any more :)
There should be more sunbeds and umbrellas by the pools. The (russian) guests reserved all the shady beds early in the morning, showed up for an hour or two in the afternoon and kept the beds for them for the whole day. There should be a guard or someone watching the pools, the kids for example were jumping in the pool from the (closed) swim-in bar counter, adults were in the pool with beer bottles etc...
Over all, it bothered me a bit that there were All kinds of threats for the guests. If you do this or that, you will be charged. If you lose your key you will have to pay that. If the laundry bag (!), slippers, robes, pool towels etc. aren't in your room at the end of your stay you will be charged this. I mean, if I pay nearly 7000thb per night, I can afford to buy my own towels or whatever. I sometimes felt like a criminal there.
These are small things, but they are the 'but'. Nothing basically wrong with the hotel, in principal, but.. « less
“Nice except room service”
Mar 18, 2013
Fabrizio113, Quartu s elena | Trip type: Couples
We were accomodated there by Russian Tez Tour for 12 days. Nice location in front of the beach and 5 min walking to the local shopping nd restaurants centre. Very...
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We were accomodated there by Russian Tez Tour for 12 days. Nice location in front of the beach and 5 min walking to the local shopping nd restaurants centre. Very quite and relaxing place, we always enjoyed calm rest at night. Unfortunately room service was honestly one of the worst experienced. As soon as we arrived they gave us a room in front of the trafficked road, we complained and were given a much better one. The day after to have the room made we had to go and ask at the reception. We stated that we usually woke up early and would like to have a rest in th afternoon due to the hot weather so it would have been good to have the room done in the morning, result: everytime to the reception with " please can I have the room done?? " the answer was always yes in 5 minutes and never it was five. Once I threaten to throw out everything from the room. That was the only time they ctually stuck to five minutes. For the rest is good, nice and varied breakfast, friendly smiling staff and so on, absolutely fantastic orchid garde with parrots and birds. It s a pity for the room service, the only black pot. « less
“Recently renovated”
Jan 5, 2013
BokaMoscow, Moscow | Trip type: Friends getaway
Nice hotel right on the Karon Beach.
Beautiful area with several swimming pools and a wonderful tropical garden. Breakfasts are OK as well as the service in general. Although, Spa...
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Nice hotel right on the Karon Beach. Beautiful area with several swimming pools and a wonderful tropical garden. Breakfasts are OK as well as the service in general. Although, Spa and The Gym were not really functioning. The hotel and the area are rather quiet at nights but there are nice restaurants and bars around (5-10 min. walk) « less
Read management response to this review.
Management response from Management, Manager
Thank you for taking the time to leave your feedback on TripAdvisor.
I am pleased that you enjoyed the tropical gardens and pool areas in our spacious resort grounds. We strive to create an atmosphere where guests can relax in peaceful, safe green open spaces and for the consideration of the peace and quiet of our guests, we do not have the lively nightlife in the resort. However, as you mentioned, there are many bars and restaurants close by within 5-10 minutes walk.
Kind Regards,
Roger Gibson Director of Marketing and Communications.
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“Beautiful spacious grounds in a great location”
Dec 30, 2012
krystalremedy, krystalremedy | Trip type: Friends getaway
It is hard to comprehend some of the reviews below, as they do not match up to my experience.
The Thavorn Palm is a traditionally Thai-designed low-rise hotel set in...
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It is hard to comprehend some of the reviews below, as they do not match up to my experience.
The Thavorn Palm is a traditionally Thai-designed low-rise hotel set in beautiful, spacious, well-kept gardens, with multiple swimming pools and plenty of shade from the palm trees and umbrellas. The whole resort is kept very clean. I love hotels with space, attractive grounds and easy beach access, so this place was perfect. The beach is just over the road at the back of the hotel so a matter of seconds from the pool area - it is an unspoilt, quiet, clean beach, lined with foliage rather than hotels. The sea does get a little rough, but that can be fun.
The location is great with the the local shops, restaurants and massage salons of Karon to the left and right and Kata a little further to the left (but still only a short walk away). Patong is a 10 minute tuk tuk ride away, but you would only go there for the nightlife.
Breakfast is delicious. The room we had was very nice - newly decorated and with a view of the sea in the distance. There was no bath (although they did provide bath foam). The air con was very good. There could have been more English TV channels. Also wifi in the room would have been nice.
The hotel is in the midst of renovation. It was the first modern hotel on Phuket and so is in need of an update. It did not disrupt our stay. There was no noise. We would occasionally turn a corner and find a mound of rubble and a part of the hotel we didn't know existed and which was currently out of bounds, but this did not affect us as everything we needed was working. I'm sure when it is complete it will be fantastic. We visited in late November and the hotel was eerily quiet. The hotel's Old Siam Thai restaurant was open but not sufficiently publicised so consequently not many people used it.
The staff were friendly and tried their best but we couldn't get much sense out of reception when we asked them various questions. True, we should know basic Thai, but they really should know basic English in their line of work. We found the staff in the beauty salon particularly unhelpful. My friend had a pedicure and half way through they informed her that they could not put any colour on because it was all locked in the cupboard and the boss had the key! This sounded unlikely and they could have mentioned this before and we would have gone elsewhere.
Service by the pool bar also could be better - it would be nice if they came to you rather than you having go to the bar. Also, the pool bar music is atrocious - when we were there it was terrible 90s pop on repeat (Britney, Justin et. al). Occasionally it was changed for Thai music but the bad stuff invariably returned. Also they did not provide a bottle opener in the room but loitered for a tip for bringing one up!
We had no arguments over the minibar or hotel bill.
Despite these few criticisms, our holiday was excellent and we loved this place. It was very good value for money. I would definitely return, especially once the renovation is complete. « less
Read management response to this review.
Management response from Management, Manager
Thank you for taking the time to leave your feedback on TripAdvisor.
I am pleased that you enjoyed our traditional Thai design, tropical gardens and pool areas. Our concept is to provide spacious, clean resort grounds where guests can relax in peaceful, safe green open spaces, so it is nice to hear that you could take advantage of this.
We take feedback regarding the standard of our service very seriously and where necessary further training will be provided to our staff, especially in English Language Training, to ensure a high standard of service for all our guests.
Kind Regards,
Roger Gibson Director of Marketing and Communications.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Details
Check In:
2:00 PM
Check Out:
12:00 AM
Room Windows:
Windows Do Open
Meeting Rooms:
0
Dist. to Food/Bars:
On-site
Dist. to Nearest Gym:
On-site
Policies / Expenses
Cancellation: "All Cancellations made prior arrival (except during Peak Season and Chinese
New Year) forfeit the full amount of one (1) room night."
"All Cancellations made prior arrival during Peak Season (24 December 2010
– 15 January 2011)and Chinese New Ye
Typical Group Deposit:
50% of the total amount
Total Taxes:
7.00%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
Room Types - Thavorn Palm Beach Resort
Deluxe
One Double Bed or
Two Single Beds
Opening to a patio, this room measures 344 square feet (32 square meters). Complimentary wireless Internet access keeps you connected, and satellite channels are offered for your entertainment. Request an in-room massage. A minibar, a coffee/tea maker, and a refrigerator are supplied. You will have a shower/tub combination, as well as bathrobes, slippers, and complimentary toiletries. Complimentary bottled water, a safe, and a desk are among the conveniences offered.
Superior
One Double Bed or
Two Single Beds
Opening to a patio, this room measures 301 square feet (28 square meters). Complimentary wireless Internet access keeps you connected, and satellite channels are offered for your entertainment. Request an in-room massage. A minibar, a coffee/tea maker, and a refrigerator are supplied. You will have a shower/tub combination, as well as bathrobes, slippers, and complimentary toiletries. Complimentary bottled water, a safe, and a desk are among the conveniences offered.
Amenities - Thavorn Palm Beach Resort
Air conditioning
Child facilities
Conference facilities
Credit card accepted: Mastercard/Visa
Electronic key card
Elevator
Fitness and health center
Games room
Hairdryer available
Internet - wireless
Licensed bar
Mini bar
Non-smoking rooms
Private bathroom in room
Private garden grounds
Quiet location
Refrigerator
Restaurant
24 hours room service
Safe in rooms
Shower
Shows or evening entertainment
Swimming pool - outdoor
Telephone in all rooms
Television
TV - Free Cable
TV - Free HBO
TV - Free Showtime
Tennis court
Terrace
Pet Friendly?
Sorry, pets are not allowed.
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Based on 199 traveler reviews 
Value
Rooms
Deluxe