Apr 24, 2013
bluewar, Phoenix, Arizona | Trip type: Family
We stayed here a few times last year as our son was at college in Birmingham. We returned this spring to attend some sporting festivities and were amazed, no astounded...
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We stayed here a few times last year as our son was at college in Birmingham. We returned this spring to attend some sporting festivities and were amazed, no astounded that everyone remembered us--many by name!! The same friendly attitude, incomparable service and simply gracious hospitality were still the hallmark of this lovely hotel. The lobby and restaurant have been renovated and updated to include a starbucks counter with some pastries and goodies and the restaurant bar is a little more inviting aesthetically. The same great food--try the egg white frittata, it is delicious!!!
Edward, in the Concierge lounge bends over backwards to make us feel as though we are the most valued members of a private club--but talking to other guests over a glass of wine, we realized they all feel the same way!! The rooms are spacious and comfortable, housekeeping is wonderful! Lots of nice amenities in soaps and coffee maker in room, not to mention the complimentary laundry area available to guests!! The work out facility is quite good and immaculate. I truly appreciated the complimentary ear phones!
One evening, we stopped into the Concierge lounge on our way to our room. It was quite late and Edward had begun to put the perishables away. Nelson, the friendliest, most delightful gentleman from engineering happened off the elevator and saw a man looking bewildered and asked if he could help him. Turns out the fellow wanted to buy a beer, so Nelson took care of it for him---totally not his responsibility, but I love this about the folks here, they all step up to help the guest whenever they are needed and wherever they can. We have spoken to Nelson on every one of our visits, and my greatest concern is that someone would steal him away as he is a TREASURE!
The front desk was as always, impeccably professional, quick and gracious in welcoming and addressing our every question or need. The serving staff in the restaurant make you feel as though they have been happily awaiting your arrival....truly, this is a property where we always feel wanted and valued and certainly remembered. The value here is not even in numbers.
Michael Hogan, Kyla Provitt, Edward, Nelson and so many others have made each stay memorable. We will never stay anywhere else in Birmingham--by the way the location is excellent to the Summit Mall, Samford university, UAB and all of downtown Homewood, Birmingham and Vestavia.
Apr 16, 2013
Stella S, French Lick, Indiana | Trip type: Business
I had the pleasure of staying at the Birmingham Marriott in March for a three day siminar for my work. The staff has customer service down to an art! It...
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I had the pleasure of staying at the Birmingham Marriott in March for a three day siminar for my work. The staff has customer service down to an art! It was a very nice experience. The front desk staff members were very attentive to my needs, sometime anticipating them before I asked. The service was very fast and courteous. The accomidations for the siminar were perfect, and everything that we needed was provided without having to ask for them. I was very impressed. Stella S. « less
“Outstanding Marriott”
Apr 16, 2013
Al W, Memphis, Tennessee | Trip type: Business
I work for a college baseball team & we spent 2 nights at this hotel. The staff was great to work with prior to check-in. When we arrived, everything was...
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I work for a college baseball team & we spent 2 nights at this hotel. The staff was great to work with prior to check-in. When we arrived, everything was ready, very easy. The rooms were spacious & the beds were very comfortable...heard zero noise while inside room...very quiet. The food was outstanding and the wait staff took care of our every need. Also, above aveage exercise room. The location of hotel was easy to get in & out of. Located close to restaurants and The Summit. If you are in Birmingham for business or pleasure, this hotel is a must stay. « less
“Standard Marriott - But superior service”
Apr 15, 2013
RC30319, Georgia | Trip type: Business
This is one of those cookie cutter hotels that look the same all over the US from the outside. When you pull up the first thought is "Oh well at...
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This is one of those cookie cutter hotels that look the same all over the US from the outside. When you pull up the first thought is "Oh well at least there won't be any surprises". Well..... There are suprises, but from a good point of view. It may look the same as hundreds of others, but you can tell when you step in that it is well run and has good management. The front desk isn't just friendly, they do those little things, like step out from behind the desk and show you physically to the elevators etc. When we had leftovers from dinner one night we discovered that we didn't have refrigerator in our room (thought we did). When I called down to the front desk, there were apologies galore. My boxed leftovers were taken by a bellman, sealed and wrapped in plastic wrap, tagged like baggage and put in a kitchen refrigerator for me. I was left standing with a bag claim check for the next day - with a surprised look on my face. Anybody from Marriott reading this? Take note. This is how you do it!
As an Elite member I normally have access to the Conciege lounge, however in North America they all close from Friday noon to Sunday evening. Most properties take the attitude that its just tough if you're there on the weekend. However a really well run property doesn't. We were given apologies for the lounge being closed and coupons for breakfast in the restuarant as compensation - without having to ask. In my experience probably 1 in 10 do this - AND IT IS GREATLY APPRECIATED! (It should be standard operating procedure anyway - bad corporate policy).
As far as neat and clean - it is as standard as any other full service Marriott. Location is really good on the Hwy 280 corridor south of the city near lots of good restaurants.
Would I stay here again? Sure would. Matter of fact - unless my business is downtown - it will be my first choice in this area. « less
“A shout out to the front desk staff”
Apr 10, 2013
Kegan36604, Mobile, AL | Trip type: Business
This was a good hotel, what I would expect from a full service Marriott. Two things jumped out. One the front desk staff at check in. (Candice & John maybe?)....
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This was a good hotel, what I would expect from a full service Marriott. Two things jumped out. One the front desk staff at check in. (Candice & John maybe?). They helped me straighten out a problem with my stay that other folks might have just blown off. On the other side of the equation, is the business center. Like many full service Marriotts, they have a a crazy set up, that makes it almost impossible to print anything; and adding to the mayhem here was some sort of weird firewall that didn't allow me to access the internet at all. No problem from the room, but the business center was a no-go. Bad ju-ju Marriott. You really need to work on that. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
For a good night's sleep, the pillowtop bed is dressed with premium bedding and a down duvet. Wired and wireless Internet access (surcharge) keeps you connected, and the 32-inch LCD TVs is offered for your entertainment. A coffee/tea maker is supplied while a refrigerator can be requested. The private bathroom has a shower/tub combination, as well as designer toiletries and a hair dryer. A safe, a desk, and complimentary weekday newspapers are among the conveniences offered. This room is Non-Smoking.
Deluxe Room on Concierge Level
One King Bed
For a good night's sleep, the pillowtop bed is dressed with premium bedding and a down duvet. Wired and wireless Internet access (surcharge) keeps you connected, and the 32-inch LCD TVs is offered for your entertainment. A coffee/tea maker is supplied while a refrigerator can be requested. The private bathroom has a shower/tub combination, as well as designer toiletries and a hair dryer. A safe, a desk, and complimentary weekday newspapers are among the conveniences offered. This room is Non-Smoking.
Amenities - Birmingham Marriott
Air conditioning
Alarm clock
ATM
Baggage storage facilities
Breakfast in room
Central location
Clothes drying
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Dinner available
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health center
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Ironing facilities
Laundry facilities
Licensed bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Restaurant
Shop
Shower
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Birmingham Marriott
BHM - 12 MILES
Airport Shuttle? Sorry, no airport shuttle available.
Local Shuttle Info: Free Shuttle within 5 miles of hotel
6:30 am to 11pm
Sundays 9am-2pm only
Testimonials: Why use Hotel Planner?
"I have and will continue to recommend your service to my friends and others who are in need of your service. Thank you again for the attentive communications throughout the last three months. It is nice to know that a service like yours takes care of their customers throughout the entire time period of the individual's event." J.W. - Atlanta, GA
"Everything went excellent. I'm really glad I decided to go with both your company and Sierra Suites for accommodations for my wedding. People are now wishing there were more Sierra Suites around. They were even kind enough to offer the discounted rate to those people that weren't sure they'd make to the wedding until after the cutoff date. I have already referred someone to your service for a wedding she's planning in Michigan." R.S. - Parsippany, NY
Based on 122 traveler reviews 
Value
Rooms
“EXTREME HOSPITALITY!”
