Conviently-located off I-64 and centrally-located between Virginia Beach and Williamsburg, the sixty-four(64) rooms and suites of the Country Inn & Suites Newport News provides business, government, and leisure guests with a refreshing, warm, clean, and hospitable location from which to call-on clients, visit and train at local federal government installations, and use as a base of operations while visiting regional attractions including Virginia's Historic Triangle of Jamestown, Williamsburg, and Yorktown, Busch Gardens Williamsburg, Water Country USA, Mariner's Museum, Virginia Area & Space Center, Hampton History Museum, Nauticus, Virginia Living Museum, Hampton Coliseum, Hampton Convention Center, Ferguson Center for the Arts, Riverside Hospital, Christopher Newport University and Hampton University.
Star Rating:
Local Attractions:
Located along the borders of the county of York and cities of Newport News and Hampton and 35 miles from Virginia Beach and 20 miles from Williamsburg, the Hotel is conveniently located on J. Clyde Morris Blvd. immediately adjacent to I-64 and regional historical, sports, and entertainment attractions and federal government installations.
Hotel Reviews for Country Inn & Suites by Carlson Newport News South
3.5out of 5Based on 51 guest reviews, Average
Based on 62 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
19
Very Good
21
Average
10
Poor
5
Terrible
7
Most Recent Traveler Reviews:
“Dont waste money here”
May 15, 2013
Sweetmelissa6
Pubic hairs found on sheets along with stains. After we got new sheets , they were even worse. Had to buy candle to help from smell . Hallways very nasty...
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Pubic hairs found on sheets along with stains. After we got new sheets , they were even worse. Had to buy candle to help from smell . Hallways very nasty smell . Stains on carpet / red . Couldn't sleep ....snot rag found behind nightstand only way I knew was because I had to move it to plug in lamps . It will most still be here if your stupid enough to book here , enjoy , ugh never ever ever ever ever again . « less
“GREAT !!”
Apr 8, 2013
crissy052362, Ruther Glen, Virginia | Trip type: Family
This was my 2nd weekend stay there in just a few weeks.We have been down visiting Old Dominion University which my son will be attending in the Fall 2013 and...
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This was my 2nd weekend stay there in just a few weeks.We have been down visiting Old Dominion University which my son will be attending in the Fall 2013 and look forward to staying at the hotel anytime I come for a visit. .Very clean and enjoyable stay. The staff were very friendly.Especially the front desk staff.I do agree that you can hear people walking above your room and even the noise in the hall at times. « less
Read management response to this review.
Management response from Stephen Barger, General Manager
I am happy to see that our recent changes have made a difference. We had several issues in the last week, but we have worked hard to make sure all our rooms are up to our high standards, to ensure our staff are properly trained, and to ensure that our breakfast is fully stocked and staffed during breakfast hours.
I thank you for your feedback, and look forward to seeing you during your next visit with us!
Sincerely,
Stephen Barger Vice President of Operations
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“Disappointing; ended our stay early”
Apr 7, 2013
rcm322, Webster, New York | Trip type: Family
I booked this hotel after reading so many positive reviews. It's clear, however, based on our experience on April 1, 2013 and other recent reviews, that things have changed...for the...
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I booked this hotel after reading so many positive reviews. It's clear, however, based on our experience on April 1, 2013 and other recent reviews, that things have changed...for the worse. We were planning to stay for three nights, but checked out after just one night (so happy we could find another hotel in the area with availability on such short notice!). Within the room itself, the HVAC unit was so noisy that we couldn't possibly have slept with it running - making the room temperature less than bearable. The pillows were like pancakes, completely flat and useless. The sofabed mattress was also extremely thin - could feel the coils. Shower was barely lukewarm. Outside of the room, the hallways had a horrible smell - musty or something. The breakfast area was not being stocked - out of OJ, oatmeal, hot foods, etc. The attendant was more concerned with washing the dishes than with stocking the food. What good are dishes if there is no food to put on them? The hotel was clearly full, and that's the excuse we were given for the issues...but it seems to me that hotels WANT to be full, and they should be able to handle it when they are. I appreciate that they did not give me any hassle about refunding my last two nights. We definitely do NOT recommend this hotel unless some dramatic changes are made...but we won't be back to find out. « less
Read management response to this review.
Management response from Stephen Barger, General Manager
Thank you for your feedback. I am sorry we didn't live up to our high standards that we have for our guests. Obviously we got caught off guard, and I apologize for this. We are having a second breakfast host help during busy days to ensure we have a consistent supply of all food items during breakfast, and to ensure everything is kept up with. We are implementing a series of changes to ensure all of our guests are not only satisfied, but thrilled with their stays.
I hope you decide to give us another chance, if you give me a call personally, I will work with you to ensure your next stay is wonderful!
Again, thank you for your feedback, it gives us a chance to make up for any mistakes we do make.
Sincerely,
Stephen Barger Vice President of Operations
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“OK”
Apr 4, 2013
J J, Arlington, Virginia | Trip type: Family
Generally we love Country Inn and Suites, but this one was not quite as good as others. Several minor things were broken or missing in the room (lightbulb + more)...
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Generally we love Country Inn and Suites, but this one was not quite as good as others. Several minor things were broken or missing in the room (lightbulb + more) and then the breakfast was way overcrowded and short on everything. Also, the walls were paper-thin so we could hear people talking next door (clearly!) and the alarm clock that went off at 4 in the morning for about an hour! « less
Read management response to this review.
Management response from Stephen Barger, General Manager
I am sorry about the issues you had during your stay. We are doing a complete maintenance & housekeeping walk through this week, to ensure everything that needs to be fixed is taken care of, and to make sure we are on top of things before they become an issue. We are also hiring a second breakfast host to help during busy days, to ensure we don't run out of any food during breakfast hours.
Thank you for your feedback, I assure you we are using it to improve our service to each of our valuable guests!
Sincerely,
Stephen Barger Vice President of Operations
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“Very Disappointed”
Apr 4, 2013
Disneygirl4131, Fort Mill, South Carolina | Trip type: Family
We recently stayed for two nights at this hotel. I booked using points and had read previous reviews on Trip Advisor that lead me to believe this was a nice...
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We recently stayed for two nights at this hotel. I booked using points and had read previous reviews on Trip Advisor that lead me to believe this was a nice property. My disappointment started when I arrived in the neighborhood. The hotel is situated in a part of town that is in desperate need of revitalization. No name brand restaurants are on this exit except for Dominos and Burger King. When I asked for restaurant suggestions at the front desk, the employee could only make one suggestion. When we arrived in our room, it was very dated. The carpet was disgusting to the point that I felt my family need to keep socks on while walking on it. The beds were comfortable, however on one of the comforters there was an obvious cigarette burn. When we turned on the heating and air unit, it reeked of dust. To make matters worse, someone was smoking in one of the rooms near us and we could smell it in our room. They clearly don't care about enforcing their no smoking policy. The room was not the only dissappointment. The indoor pool was unusable. The room was so full of chlorine or acid that you could not sit in it without your eyes burning. To top off a horrible stay, when we woke up on our last morning, we had NO hot water. My husband called to complain and we were told they had just found out about it and were working on the problem. I find that hard to believe. Finally, I can not comment on the breakfast. We were unable to get into the breakfast area because of the crowd. I have stayed at many Country Inn and Suites along the east coast and this was by far the worst experience ever. I was most disappointed in the fact that nothing was offered to us to make up for this experience. I was thankful, to say the least, that I had book another hotel for the second part of our trip. « less
Read management response to this review.
Management response from Carlson Hotels Customer Service, Online, Customer Support
We would like to sincerely apologize that we did not meet your expectations during your stay. We understand how important it is to have a comfortable room and amenities available to our guests that they can enjoy. These types of issues are not up to the standards of Carlson and have been brought to the attention of our staff to take corrective action. We appreciate your feedback. Should you wish to discuss your stay further please contact us at your earliest convenience.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Cancellation: Cancellation policies vary depending upon total room nights and other variables. Please inquiry for more details and negotiations.
Nightly Parking:
0
Typical Group Deposit:
Typically 25%, please inquire with Hotel.
Total Taxes:
12.50%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
State Tax:
5.00%
Occupancy Tax:
7.50%
Additional Person Fee:
10.00 Per Person
Room Types - Country Inn & Suites by Carlson Newport News South
Standard Two Queens
Two Queen Beds
Complimentary wired Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A desk, complimentary newspapers, and complimentary weekday newspapers are among the conveniences offered. This room is Smoking.
Standard King
One King Bed
Complimentary wired Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A desk, complimentary newspapers, and complimentary weekday newspapers are among the conveniences offered. This room is Non-Smoking.
Standard Two Queens
Two Queen Beds
Complimentary wired Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A desk, complimentary newspapers, and complimentary weekday newspapers are among the conveniences offered. This room is Non-Smoking.
Suite, One King Bed, Accessible
One King Bed
Premium TV channels are offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. Complimentary newspapers, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
One King Bed, Non-Smoking, Accessible
One King Bed
Premium TV channels are offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. Complimentary newspapers, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
One Bedroom Suite
Two Queen Beds
Complimentary wired Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A desk, complimentary newspapers, and complimentary weekday newspapers are among the conveniences offered. This room is Non-Smoking.
One King Bed
One King Bed
Premium TV channels are offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. Complimentary newspapers, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
One Bedroom Suite
One King Bed
Complimentary wired Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A desk, complimentary newspapers, and complimentary weekday newspapers are among the conveniences offered. This room is Non-Smoking.
Amenities - Country Inn & Suites by Carlson Newport News South
Air conditioning
Airport Shuttle
Alarm clock
Baggage storage facilities
Central location
Clothes drying
Complimentary breakfast
Complimentary newspaper
Concierge service
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
DVD Player
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health center
Free local calls
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Internet is Complimentary
Ironing facilities
Jacuzzi
Laundry facilities
Microwave in room
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Private car parking
Quiet location
Radio in room
Refrigerator
Safe in rooms
Self controlled heating/cooling system
Shower
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Telephone - Free local calls
Television
TV - Free Cable
TV - Free HBO
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Country Inn & Suites by Carlson Newport News South
10 Minutes from Newport News/Williamsburg International Airport.
Airport Shuttle? Yes! There is an airport shuttle.
Local Shuttle Info: Complimentary shuttle service within five (5) miles of Hotel including to/from NN/Williamsburg International Airport, NN Marine/Cruise Terminals, and area retail conveniences.
Testimonials: Why use Hotel Planner?
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Previously Known As: Country Inn & Suites, Country Inn & Suites Newport News, Country Inns & Suites
Based on 62 traveler reviews 
Value
Rooms
“Dont waste money here”
“GREAT !!”
“Disappointing; ended our stay early”
“OK”
Standard Two Queens
Standard Two Queens