Address
1022 South Shady Grove Rd.
Memphis, TN 38120
United States 1-800-230-4134 Map
EMBASSY SUITES MEMPHIS
Location. Embassy Suites Memphis is a business friendly hotel located in Memphis's East Memphis neighborhood and local attractions include Memphis Botanic Gardens Hardin Hall, University of Memphis, and Art Museum of the University of Memphis. Other area points of interest include Pink Palace Museum.
Hotel Features. Embassy Suites Memphis's restaurant serves breakfast, lunch, and dinner. A bar/lounge is open for drinks. Room service is available during limited hours. A complimentary cooked to order breakfast is served each morning. Guests can enjoy a complimentary manager's reception each day, served in the evenings. Recreational amenities include an indoor pool, a spa tub, and a fitness facility. This 3.5 star property has a business center and offers small meeting rooms, audiovisual equipment, and business services. This Memphis property has event space consisting of banquet facilities, conference/meeting rooms, and a ballroom. The property has a roundtrip airport shuttle, which is complimentary. Guest parking is complimentary. Additional property amenities include an arcade/game room, gift shops/newsstands, and laundry facilities.
Guestrooms. 219 air conditioned guestrooms at Embassy Suites Memphis feature coffee/tea makers and complimentary weekday newspapers. Beds come with premium bedding. All rooms include separate sitting areas along with desks and sofa beds. Kitchenettes include microwaves and refrigerators. Bathrooms feature shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Guestrooms offer multi line phones with voice mail. Televisions have premium cable channels and pay movies. Rooms also include blackout drapes/curtains, electronic check out, and irons/ironing boards. Guests may request hypo allergenic bedding and wake up calls. Housekeeping is available daily.
May 8, 2013
TravelerAround23666, Newport News, Virginia | Trip type: Solo travel
I was in town at the last minute to see some friends and due to "Memphis in May," had a hard time finding a room at the typical Hilton hotel...
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I was in town at the last minute to see some friends and due to "Memphis in May," had a hard time finding a room at the typical Hilton hotel or SPG hotel. Embassy in East Memphis was my best bet. I should have known something was not ideal when I could not find a parking place just to check in at 6 on a Fri Night.. I actually had to park illegally on a corner just to check in! I then went to the HHonors desk only to see that due to the crowd -- and it was NOISY -- that they were not honoring their HHonors desk. The couple at the desk were actually arguing and haggling over something for a good 15 mins with the poor clerk. When I finally did make it to the registration clerk 20 mins later, things went smoothly. There were no bell- staff and no luggage carts. So I moved my car to the back parking lot and hauled my luggage in.
My room was adequate, on the 5th floor. Though I am Diamond status, there were no amenties offered. There was a welcoming letter on the desk in the room, but it was addressed to someone else.
I do not stay at Embassys very often. In the past decade, this was my 4th or 5th. So I guess I do not know what to expect. I did note that they place seem waaaaaaaaaaaaaaay over-crowded. There HAD to have been more than 4 people in each suite as people were EVERYWHERE and noisy, and children seemed to run around un-attended. At cocktail hours both evenings I was there, I have never seen so many people with braids, fades, grills, sagging pants, and noisy, noisy drama! Geesh! Length of wait for free buffet breakfasts: generally 30 to 40 mins (another geesh!).
Their exercise room was small but the equipment seemed to be in good shape.
The highlight of the hotel, in my opinion, was an extraordinarily hard-working member of the staff, "San," who was bartender, bus-person, and after the meals and drinks were over a VERY thorough scrubber of the tables. In the midst of this circus, she actually had a positive attititude and warmly and genuinely invited me back to the hotel when I am next into town (not likely! but the sentiment is excellent). Management, she needs to be promoted!!!!!
Because my flight out Sunday was not until 6:30P and because I am Diamond-status I checked with the front desk to arrange a late check-out on Saturday. I was told that this was not possible that 1:30 would be as late as it would be. I asked her to check with the MOD and was told that the MOD was not on-site. (I don't blame him or her!) I was told that she would try to get permission for a late check out by paging the MOD. I never heard back. I checked with the desk then Sunday for the late check out and was told that 1P would be the latest possible. I gave up and packed and left immediately, not being able to do much work at the airport.
This was not a pleasant hotel stay and it will be a lonnnnnnnnng time before I stay at an Embassy again -- and then only if all other hotels are not available.
May 3, 2013
Kenneth H, Houston, United States | Trip type: Friends getaway
Great layout for family and friends to stay and socialize with planned and non-planned activities. Kids in pool and game room, adults talking and able to play table games, business...
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Great layout for family and friends to stay and socialize with planned and non-planned activities. Kids in pool and game room, adults talking and able to play table games, business center to stay in touch with work if need be, location and amnities made for a nice visit. « less
“Not thrilled at all”
May 2, 2013
OcalaRoadwarrior, Naples, Florida | Trip type: Business
The rooms are standard fare Embassy Suites. I have stayed at the hotel on 3 occasions and each time I remember that perhaps I should try another HH property in...
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The rooms are standard fare Embassy Suites. I have stayed at the hotel on 3 occasions and each time I remember that perhaps I should try another HH property in Memphis. Compliments: 1. Front desk is amicable; manager reception staff and breakfast staff was very good. 2. Location good for better dining. Issues: 1. The train ‘whistle’ (aka horn) blows throughout the night (think 1 AM, 3AM etc). Not sure if rooms on the other side of the hotel are quieter, but all three times I have been on the same side and had a poor night’s sleep. As a business travel, sleep is key. 2. I am a big fan of taking the stairs. To my disgust, the bottom level of one of the stairwells contained a personal use item (condom) used, lying inside the hotel door. (Really gross!!) As this door is not accessible from the outside (only from inside), I’m guessing it had to be an employee(s) using this area. I mean, what guest would choose a nasty stairwell when they’re paying for a hotel room?? I complained to the AM ‘manager’ (?), who stated he would look into it. (Albeit, not very apologetic!) Needless to say, I wasn’t going to check to see if he actually had the stairwell landing cleaned! I would caution any female guest to DO NOT USE the stairs). I still wonder if this was escalated to higher management. To me it is a big safety issue. Very big! 3. Parking is limited, spaces were small. On each visit I ended up parking in the neighboring Hampton Inn, to avoid being boxed in by larger vehicles. I welcome any comments from readers regarding other HH full service properties in the area. « less
“Average”
Apr 29, 2013
MLGC20, Dallas, Texas | Trip type: Family
My family has stayed at this hotel twice. Overall, it is pretty average. The location is convenient. The inside of the property could use some renovations. Our main issue with...
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My family has stayed at this hotel twice. Overall, it is pretty average. The location is convenient. The inside of the property could use some renovations. Our main issue with the hotel was the clientele that the hotel seems to attract. Both times we stayed here, there were large groups (family reunion type events) where they were piling 8+ people in the rooms. It's not that I care how many people sleep in a room. But, the overcrowding makes it impossible to use the pool, enjoy breakfast, or even use the elevators. Not really much the hotel itself can do. But, it was enough for us not to go back a third time. I would not rule out the property based on its own merits. But, the folks that seem to frequent the hotel make it less than ideal. « less
“Only Average”
Apr 24, 2013
CatherineCW, Saint Louis, Missouri | Trip type: Family
The staff was friendly and helpful, but the hotel is in need of an update. The bed was comfortable, but the bedding is outdated, and some of the furniture is...
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The staff was friendly and helpful, but the hotel is in need of an update. The bed was comfortable, but the bedding is outdated, and some of the furniture is showing some wear. The biggest problem with this hotel was the NOISE. I could hear the guests on both sides of my room, plus there were many groups of kids running up and down the hallways, slamming doors. The open atrium style of the hotel adds to the noise. Not only did I hear the noise on my third-floor room, I could also hear the kids in the hot tub on the first floor. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Embassy Suites Memphis - Hotel Room Types
King Suite Smoking
One King Bed
Premium bedding and blackout drapes/curtains help ensure a restful night. Premium TV channels with pay movies are offered for your entertainment. The private kitchenette is stocked with a refrigerator, a microwave, and a coffee/tea maker. You will have a shower/tub combination, as well as bathrobes, complimentary toiletries, and a hair dryer. A sofa bed, a desk, and a separate sitting area are among the conveniences offered. This room is Smoking.
Suite, One King Bed, Non-Smoking
One King Bed
Premium bedding and blackout drapes/curtains help ensure a restful night. Premium TV channels with pay movies are offered for your entertainment. The private kitchenette is stocked with a refrigerator, a microwave, and a coffee/tea maker. You will have a shower/tub combination, as well as bathrobes, complimentary toiletries, and a hair dryer. A sofa bed, a desk, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
Suite, One King Bed, Accessible
One King Bed
Premium bedding and blackout drapes/curtains help ensure a restful night. Premium TV channels with pay movies are offered for your entertainment. The private kitchenette is stocked with a refrigerator, a microwave, and a coffee/tea maker. You will have a shower/tub combination, as well as bathrobes, complimentary toiletries, and a hair dryer. A sofa bed, a desk, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
King Suite nonsmoking
One King Bed
Premium bedding and blackout drapes/curtains help ensure a restful night. Premium TV channels with pay movies are offered for your entertainment. The private kitchenette is stocked with a refrigerator, a microwave, and a coffee/tea maker. You will have a shower/tub combination, as well as bathrobes, complimentary toiletries, and a hair dryer. A sofa bed, a desk, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
Two Doubles Suite Smoking
Two Double Beds
Premium bedding and blackout drapes/curtains help ensure a restful night. Premium TV channels with pay movies are offered for your entertainment. The private kitchenette is stocked with a refrigerator, a microwave, and a coffee/tea maker. You will have a shower/tub combination, as well as bathrobes, complimentary toiletries, and a hair dryer. A sofa bed, a desk, and a separate sitting area are among the conveniences offered. This room is Smoking.
Two Doubles Suite nonsmoking
Two Double Beds
Premium bedding and blackout drapes/curtains help ensure a restful night. Premium TV channels with pay movies are offered for your entertainment. The private kitchenette is stocked with a refrigerator, a microwave, and a coffee/tea maker. You will have a shower/tub combination, as well as bathrobes, complimentary toiletries, and a hair dryer. A sofa bed, a desk, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
Amenities / Additional Information - Embassy Suites Memphis
Voice Mail
Electronic Room Keys
Coffee or Tea Maker
Video Check Out
Fitness Facility
Game Room
In House Bar
TV In Room
Meeting Rooms
Business Center
Non Smoking Rooms
Air Conditioning
Clothing Iron
Wake Up Service
Room Service
Hair Dryer
Check In:
3 PM
Check Out:
noon
Floors:
5
Rooms:
219
Suites:
219
Area Attactions - Embassy Suites Memphis
Distances are calculated in a straight line from the property's location to the point of interest or attraction, and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Memphis Botanic Gardens Hardin Hall 5.4 km / 3.4 mi University of Memphis 7.3 km / 4.5 mi Art Museum of the University of Memphis 7.4 km / 4.6 mi Pink Palace Museum 9.4 km / 5.8 mi Liberty Bowl Memorial Stadium 10.9 km / 6.8 mi Children's Museum of Memphis 11.1 km / 6.9 mi Wolfchase Galleria 12.6 km / 7.8 mi Mike Rose Soccer Complex 12.6 km / 7.8 mi Memphis Brooks Museum of Art 13.1 km / 8.2 mi Overton Park 13.1 km / 8.2 mi Memphis Zoo 13.5 km / 8.4 mi Carriage Crossing 15.3 km / 9.5 mi Stax Museum of American Soul Music 15.7 km / 9.8 mi Graceland 16.3 km / 10.1 mi Sun Studio 16.7 km / 10.4 mi
The preferred airport for Embassy Suites Memphis is Memphis, TN (MEM Memphis Intl.) 12.6 km / 7.8 mi.
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Based on 193 traveler reviews 
Value
Service
“Disappointing”
“great place for family/friend get-to-gethers”
“Average”
King Suite Smoking
Two Doubles Suite Smoking