Our beautiful property is located just two miles south of the San Francisco International Airport and approximately 20 minutes from downtown San Francisco. We are the only full service All-Suite property located directly on the San Francisco Bay. We have completed a full renovation of all of our guest suites and public areas along with upgrades to the exterior of our hotel. Our renovated suites feature a brand new Suite Dreams Beds, Suite Essentials bedding package, work desk, (2) 32” flat panel TV’s, refrigerator, coffee maker, microwave and much more. Suite rate includes a full cooked-to-order breakfast buffet served each morning plus a complimentary Manager's Reception featuring beer, wine, well drinks, non-alcoholic beverages and snacks each evening. We have just recently implemented a brand new Business Center and Airport Flight status boards that feed real time current flight information directly from the San Francisco International Airport to our hotel lobby! Additionally, we have expanded our Fitness Center and upgraded to brand new Precor Fitness equipment.
Star Rating:
Local Attractions:
We are very close to all of the attractions San Francisco has to offer.
Hotel Reviews for Embassy Suites San Francisco Airport / Waterfront
3.5out of 5Based on 469 guest reviews, Average
Based on 505 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
119
Very Good
200
Average
85
Poor
56
Terrible
45
Most Recent Traveler Reviews:
“Not much working properly”
May 20, 2013
Robert L, Burlingame, United States | Trip type: Business
There were gratuitous amounts of dust everywhere due to the construction taking place in the main atrium. The door to my balcony was left open when I checked in and...
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There were gratuitous amounts of dust everywhere due to the construction taking place in the main atrium. The door to my balcony was left open when I checked in and the noise and cold were excessive. There was no room to eat the complementary breakfast because the adjacent restaurant was also undergoing a renovation. My room at 410 meant that I needed to walk all the way around the building, When I got to the first floor I had to go to the second floor to get access, then down to the first floor for breakfast. There was no room to eat the breakfast and it was cold by the time I made it back to my room. There was no security at the back door - most places have you use your room key to unlock the entrance door - but not here. « less
“Awful! Never again.”
May 19, 2013
GreenNeptune, Seattle, Washington
Not a great experience for me here...
I don't often travel for work on the weekend but happened to this weekend. Having never stayed here, I selected the hotel due...
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Not a great experience for me here...
I don't often travel for work on the weekend but happened to this weekend. Having never stayed here, I selected the hotel due to its competitive rate.
As soon as I walked in, I was overwhelmed by the extremely loud music that was coming from a birthday party for a 15 year old. Thinking I'd be able to get away from it, I continued to the registration desk. Not 20 feet from the desk was an additional birthday party with equally loud music.
Keep in mind that it was just about 9:45 PM. I told the supervisor that there was no way that I was going to stay at the hotel with music like that. Although he handled it professionally, it was clear that the party wasn't ending anytime soon. The supervisor attempted to get me another Hilton branded hotel in the area but because the rates were higher than what I was paying to stay here, there was nothing he could do. Long story short, I stayed.
I was irritated to begin with as I had to walk through the opposite end of the hotel, take an elevator, walk across the floor and back down to get registration. This is because they are currently working on the atrium and it's closed off.
When I eventually arrived at registration, there was another customer there attempting to explain that this was the worst hotel etc. He threw his room key on the desk and left.
The breakfast was "ok" but the room in which they served it was disgusting. The carpet is absolutely gross and nobody was keeping up on the cleaning of the tables.
Oh and did I mention the person that knocked on my door and ran quickly into the elevator as soon as I opened the door at about 7:00 AM? I wish I was just joking.
The Good:
-The price. -The staff was very polite and accommodating.
The Bad:
-It's an older hotel and needs work. It's your typical embassy room but it needs a rehab. That's not to say the room wasn't dirty it has just seen better days. -It would seem that they may have parties on the weekend. Because I'm sure they want to maintain this revenue stream, they allow the parties to get out of control. Even if that means offending other customers. -Breakfast area was nasty. -The AC didn't work well at all.
With that said, I will never stay here again. There are far too many options on the area. Hilton and none Hilton. « less
“Not what I'd expect from an Embassy Suites”
May 13, 2013
Ihaveatonofcats, Sacramento, California | Trip type: Business
I stayed at the Embassy Suites waterfront May 6-8. They are undergoing construction. I think when it is completed it will be beautiful, but I kinda wodner if they should...
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I stayed at the Embassy Suites waterfront May 6-8. They are undergoing construction. I think when it is completed it will be beautiful, but I kinda wodner if they should even take reservations during construction. The pool and jacuzzi was closed for renovations and the normally-beautiful lobby was closed. There was dust all over the railings outside the rooms. They painted - and the fumes were horrific (but at least they disappeared by the end of the night). I did receive free parking for the inconveniences of the renovation.
Aside from the renovations, which I understand are necessary, there was another HUGE problem with their rooms. I booked a nonsmoking king bedroom at the same time as my coworkers. They all received rooms with decent views - I was put in room 311, WHICH WAS AWFUL. It REAKED of cigars. My throat started hurting just within the time it took for me to check everything out. There was a big plate-sized stain on the floor in the bedroom. And the view was of garbage and other buildings. I could've handled the view but not with the nasty stain or smell. So I called the front desk - and they offered Ozone wihich is this little tiny air purifier. I came back after dinner and the purifier seemed to make no difference - my throat still was stinging. So I asked to change rooms. Preferably something with a better view and NO SMELL. I was moved to 836 or something like that, and it was GREAT, except for the fact that housekeeping hadn't completed their cleaning (wine bottle on the counter, sheets in a pile on the floor). So I called again. They put us in room 742, which was great. No stains. No smell. And housekeeping had been there. They gave me a $30 coupon for food, which was nice, and were very understanding the whole time. I just couldn't believe I had to see two rooms that werent up to par before I got the final room. I didnt settle into my room until 8:30! I really think the embassy suites at the waterfront needs to take a little more care with their rooms. The condition mostly. If a room is saturated with cigar smell...an air purifier isnt going to do anything!
The outside area is nice. The dining area has a view of the bay. I definitely think a nice walk along the bay on their walking trail is a nice way to end an evening. They are convenient to downtown San Mateo, Burlingame and even San Francisco Airport and city. Would i stay here again? Maybe. But NEVER during renovations, and I might consider their sister property, the HIlton down the street. « less
Read management response to this review.
Management response from Ernie Catanzaro, General Manager
Dear Valued Guest Thank you for staying with us at our hotel. I appreciate your candor; we look for reviews to provide insight into our hotel. The issue of not receiving a non-smoking room has been addressed with our team and we will be working harder to provide you a flawless stay in the future. We do hope you provide us another opportunity as we are finishing up our renovations within the next few weeks.
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“First Visit”
May 12, 2013
Michael P, Santa Cruz, United States | Trip type: Business
Lovely hospitality! I would recommend this location to others. I will return! Even though remodeling was in progress, staff was pleasant and helpful. The location was very useful for the...
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Lovely hospitality! I would recommend this location to others. I will return! Even though remodeling was in progress, staff was pleasant and helpful. The location was very useful for the purpose of my visit as well as my husbands. Bay view of the S.F. airport is very relaxing after a hectic business day. Thank you! « less
Read management response to this review.
Management response from Ernie Catanzaro, General Manager
Dear Valued Guest Thank you for taking your valuable time to review our hotel, as well as sharing your positive comments regarding our hotel. We look forward to seeing you on future visits to the San Francisco area.
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“Not what it used to be”
May 9, 2013
A TripAdvisor Member | Trip type: Family
This place was under construction and the place seemed dusty and dirty, the bar could use some sprucing up, it's the same decor as I remembered it 20 years ago....
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This place was under construction and the place seemed dusty and dirty, the bar could use some sprucing up, it's the same decor as I remembered it 20 years ago. In room dining closed at 11pm, couldn't even order a pizza. « less
Read management response to this review.
Management response from Ernie Catanzaro, General Manager
Dear Valued Guest Thank you for sharing your feedback of your stay at our hotel. We sincerely apologize that your stay was not what you expected from us. Your feedback points us toward areas that we can improve upon to make sure we're providing the most exceptional guest experience possible. We appreciate your feedback and hope you will return to see our improvements. Thank you!
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Room Types - Embassy Suites San Francisco Airport / Waterfront
One King and One Sofa Bed Lagoon View Non-Smoking
One king bed with Serta plush-top mattress, European-style linens, bolster, and jumbo hypoallergenic pillows. Living room with sofa bed. Lagoon view. Wireless Internet access (surcharge). Two 32-inch flat-screen TVs with premium cable channels, pay movies, and video games. Refrigerator, microwave, and coffee/tea maker. Hair dryer. Iron/ironing board. Complimentary weekday newspaper.
One King Bed, Non-Smoking, Accessible
One King Bed
Wireless Internet access (surcharge) keeps you connected, and the 32-inch TVs offers pay movies. A coffee/tea maker and a refrigerator are supplied. Bathroom amenities include complimentary toiletries and a hair dryer. A sofa bed, complimentary weekday newspapers, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
One King Bed, Non-Smoking, Roll In Shower
One King Bed
Wireless Internet access (surcharge) keeps you connected, and the 32-inch TVs offers pay movies. A coffee/tea maker and a refrigerator are supplied. Bathroom amenities include complimentary toiletries and a hair dryer. A sofa bed, complimentary weekday newspapers, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
Two Double Beds, Non-Smoking, Accessible
Two Double Beds
Wireless Internet access (surcharge) keeps you connected, and the 32-inch TVs offers pay movies. A coffee/tea maker and a refrigerator are supplied. Bathroom amenities include complimentary toiletries and a hair dryer. A sofa bed, complimentary weekday newspapers, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
Two Double and One Sofa Bed Lagoon View Non-Smoking
Two double beds with Serta plush-top mattresses, European-style linens, bolsters, and jumbo hypoallergenic pillows. Living room with sofa bed. Lagoon view. Wireless Internet access (surcharge). Two 32-inch flat-screen TVs with premium cable channels, pay movies, and video games. Refrigerator, microwave, and coffee/tea maker. Hair dryer. Iron/ironing board. Complimentary weekday newspaper.
Two Double and One Sofa Bed Non-Smoking
Two double beds with Serta plush-top mattresses, European-style linens, bolsters, and jumbo hypoallergenic pillows. Living room with sofa bed. Wireless Internet access (surcharge). Two 32-inch flat-screen TVs with premium cable channels, pay movies, and video games. Refrigerator, microwave, and coffee/tea maker. Hair dryer. Iron/ironing board. Complimentary weekday newspaper. Nonsmoking.
Run of House
One King Bed or
Two Queen Beds
Wireless Internet access (surcharge) keeps you connected, and the 32-inch TVs offers pay movies. A coffee/tea maker and a refrigerator are supplied. Bathroom amenities include complimentary toiletries and a hair dryer. A sofa bed, complimentary weekday newspapers, and a separate sitting area are among the conveniences offered.
Two Double and One Sofa Bed Bay View Non-Smoking
Two double beds with Serta plush-top mattresses, European-style linens, bolsters, and jumbo hypoallergenic pillows. Living room with sofa bed. San Francisco Bay view. Well-lit dining or work table. Two 32-inch flat-screen TVs with premium cable channels, pay movies, and video games. Two speakerphones with voice mail. Refrigerator, microwave, and coffee/tea maker. Hair dryer. Iron/ironing board. Air conditioning. Complimentary USA Today weekday newspaper.
Amenities - Embassy Suites San Francisco Airport / Waterfront
Air conditioning
Airport Shuttle
Alarm clock
ATM
Baggage storage facilities
Complimentary breakfast
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Dinner available
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Ironing facilities
Jacuzzi
Laundry facilities
Licensed bar
Movies in room
Microwave in room
Non-smoking rooms
24 hours opened
Office or business center
Pets allowed
Private bathroom in room
Quiet location
Radio in room
Refrigerator
Restaurant
Self controlled heating/cooling system
Shower
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
TV - Free Cable
TV - Free HBO
TV - Free Showtime
Travellers cheques accepted
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Show Pet PolicyPets are allowed. 1 time $50 non-refundable cleaning fee charged.
Airport & Shuttle Information - Embassy Suites San Francisco Airport / Waterfront
We are located just 2 miles from the San Francisco International Airport.
Airport Shuttle? Yes! There is an airport shuttle.
Local Shuttle Info: We offer complimentary shuttle service to/from the San Francisco Int'l Airport. Shuttle runs continously every 15-20 minutes from 5am-midnight and upon request from midnight-5am
Testimonials: Why use Hotel Planner?
"This has to be the easiest reservation I have ever encountered, as far as a group reservation anyway. When I made group reservations for my other daughter's wedding in Houston a few years ago, it was a nightmare! Wish I would have known about you then." Carolyn H. - Boston, MA
"Your website was the most helpful resource that I have come across in attempting to plan my group's trip. This was an all-around fantastic experience, and I hope to work with your company again in the future. " T.L. - Albany, NY
Based on 505 traveler reviews 
Value
Cleanliness
“Not much working properly”
“Awful! Never again.”
“Not what I'd expect from an Embassy Suites”
“First Visit”
One King and One Sofa Bed Lagoon View Non-Smoking
Two Double Beds, Non-Smoking, Accessible
Two Double and One Sofa Bed Bay View Non-Smoking