Hotel Reviews for Extended Stay Deluxe Houston Sugarland
4.0out of 5Based on 40 guest reviews, Very Good
Based on 45 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
27
Very Good
8
Average
3
Poor
3
Terrible
4
Most Recent Traveler Reviews:
“Good for the price!”
May 12, 2013
Bby7, Sao Paulo, SP | Trip type: Business
Good place to stay, easy to find. You will need a car to get around as it is not walking friendly. Staffs are kind and friendly! I found some small...
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Good place to stay, easy to find. You will need a car to get around as it is not walking friendly. Staffs are kind and friendly! I found some small roaches, but you can expect that for such a place! Staffs we helpful and cleaned my room when I asked them to! « less
“good deal!!!”
Apr 16, 2013
Vadimsl, Dublin, Ohio, United States | Trip type: Business
it is a comfortable location. with pool. we really liked staying there. the front desk service was great. especially Monice who take care of us from the moment we got...
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it is a comfortable location. with pool. we really liked staying there. the front desk service was great. especially Monice who take care of us from the moment we got there till we left. we will be back next year!! « less
Read management response to this review.
Management response from Property Manager, General Manager
Thank you so much for posting a review of our property. I am so excited that you found our location comfortable and that the front desk service was great, especially Monique, who took care of you from the moment you arrived to the moment you left.
Thank you again for your review. It would be our pleasure for you to repeat your experience with us next year.
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“Very upsetting”
Apr 13, 2013
YJMVelas, Los Angeles, California
Where to start... My first morning I was yelled at by a hotel attendant for using "too much creamer"...!!!???? Not kidding she yells at me because "I don't need that...
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Where to start... My first morning I was yelled at by a hotel attendant for using "too much creamer"...!!!???? Not kidding she yells at me because "I don't need that much creamer in my coffee"...!!!???? She caught me by surprise I froze and literally stopped using creamer. The following days would go from bad to worse.... My bathroom light bulb burnt and I had to call twice to have it replaced, then almost a week later the hang rod for the curtain broke off the wall! Twice I had to call but this time it took me until the third time to get fed up and requested a new room :(. The wash/dry room just added to the nightmare.... They have a total of six driers and only 1 worked! Oh yeah... The wash/dry room was filthy :(. I will not return here nor do I recommend this place to anyone!!!! I will add my pictures please be advise « less
Read management response to this review.
Management response from Ken, Manager
Thank you for taking the time to tell us about your experience with us. I apologize for all the issues you encountered during your stay, the fact that a staff member yelled at you because they thought you were using too much creamer is unacceptable, if you can provide me with the name of the staff member that would be very helpful. I am sorry that the issues you encountered with your room were not taken care of immediately and that you were not offered another room as a result and that you had to ask for a move. I am really sorry that your stay was less than perfect and you were dissatisfied with your stay. Thank you for bringing it to our attention, I am addressing them personally. Please let me make it up to you by offering you a 1 night certificate for all the issues. Please send me your information to gmartinez@extendedstay.com with your mailing information. Thank you once again for your review.
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“Disgusting... Not what you see on booking websites - Pictures”
Apr 9, 2013
Jane U, Denver, Colorado | Trip type: Couples
We got here on 03/15/2013 and at first they said they did not have. Booking for us and did not have rooms for us. We booked through Priceline and feel...
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We got here on 03/15/2013 and at first they said they did not have. Booking for us and did not have rooms for us. We booked through Priceline and feel this was over rated by Priceline. They finally got us a roomed that smelt like curry and smoke and had dried up spaghetti and spaghetti sauce on the carpet and walls. The cabinets are badly finished. Bath tub walls was painted with loose hair trapped under the paint. We went down and asked for a change of room and were told they were fully booked and had only smoking rooms left. We ended up in one and found mod in the Air conditioning unit and under the carpet that was peeling off the walls around the ac. I took pictures of bothe rooms for proof and will load them as soon as I can. Breakfast was horrible.... We have stayed at places less expensive than we paid for this place and had a decent clean room. If I could give them a zero Inwould. « less
Read management response to this review.
Management response from Ken, Manager
Thank you for taking the time to give us feedback about your stay. I apologize for all the issues you encountered during your stay, from your reservation and check in process, to the cleanliness issues with your room. I am sorry that your stay was less than perfect and you were dissatisfied with your stay. Thank you for bringing to our attention all the issues you encountered I am addressing them with management and staff. We take your comments very seriously and we guarantee you that we are looking into all the issues mentioned. Please let us make it up to you by offering you a 1 night certificate for all the issues. Please send me your information to gmartinez@extendedstay.com with your mailing information. Thank you once again for your feedback.
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“Nice staff but not so clean rooms”
Mar 26, 2013
luvtotravel2006, Houston | Trip type: Solo travel
After reading the reviews I really really really wanted to like this place. I still do. But it was just too dirty. Housekeeping needs to do a better job. Pluses...
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After reading the reviews I really really really wanted to like this place. I still do. But it was just too dirty. Housekeeping needs to do a better job. Pluses are big flat screen, well lit both inside and outside, reasonable prices, new blankets and pillows, plenty of towels (I had 4 sets as a solo traveler), really nice lady at front desk, good AC, no bed bugs (mattress looked new and was wrapped in some white cloth material), big fridge, customers looked normal (not like pimps or prostitutes) and they gave me a free bag of popcorn at checking. The cons are my room smelled heavily of cat musk (like a cat had sprayed its territory), the floor was soooo sticky and dirty on both the tile and carpet (usually I can't wait to kick off my shoes but here I couldn't wait to put them back on; the bath towel wouldn't even move after I put it on the ground it was so sticky), utensils were still wet, coffee pot had not been washed, black grease marks on light switches, kitchen sink would only drain very very slow and had trash in it, curtain was worn, and sheets were dirty in places. « less
Read management response to this review.
Management response from Ken, Manager
Thank you for taking the time to write a review of your stay. I am sorry that your stay was less than perfect and you were dissatisfied with the room. Thank you for bringing to our attention all the issues you encountered with the room about the cleanliness. We take your comments very seriously and we guarantee you that we are looking into all the issues mentioned. On the other hand I am glad that the staff service was good and please let us make it up to you by offering you a "Be Our Guest" certificate for all the issues encountered. Please reply to gmartinez@extendedstay.com with your mailing information. Thank you once again for the review.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Complimentary wireless Internet access keeps you connected, and the 32-inch TVs offers premium TV channels. The private kitchen is stocked with a full-sized refrigerator/freezer, a stovetop, and a microwave. The private bathroom has a shower/tub combination; a hair dryer can be requested. A sofa bed, a desk, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
One Queen Non-Smoking
One Queen Bed
Complimentary wireless Internet access keeps you connected, and the 32-inch TVs offers premium TV channels. The private kitchen is stocked with a full-sized refrigerator/freezer, a stovetop, and a microwave. The private bathroom has a shower/tub combination, as well as a hair dryer. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
One Queen Smoking with Sofabed
One Queen Bed
Complimentary wireless Internet access keeps you connected, and the 32-inch TVs offers premium TV channels. The private kitchen is stocked with a full-sized refrigerator/freezer, a stovetop, and a microwave. The private bathroom has a shower/tub combination; a hair dryer can be requested. A sofa bed, a desk, and an iron and ironing board are among the conveniences offered. This room is Smoking.
One Queen Smoking
One Queen Bed
Complimentary wireless Internet access keeps you connected, and the 32-inch TVs offers premium TV channels. The private kitchen is stocked with a full-sized refrigerator/freezer, a stovetop, and a microwave. The private bathroom has a shower/tub combination, as well as a hair dryer. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Smoking.
Studio One Queen
One Queen Bed
Complimentary wireless Internet access keeps you connected, and the 32-inch TVs offers premium TV channels. The private kitchen is stocked with a full-sized refrigerator/freezer, a stovetop, and a microwave. The private bathroom has a shower/tub combination, as well as a hair dryer. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Smoking.
Studio One Queen Non-Smoking
One Queen Bed
Complimentary wireless Internet access keeps you connected, and the 32-inch TVs offers premium TV channels. The private kitchen is stocked with a full-sized refrigerator/freezer, a stovetop, and a microwave. The private bathroom has a shower/tub combination, as well as a hair dryer. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
Studio Two Double Beds Non-Smoking
Two Double Beds
Complimentary wireless Internet access keeps you connected, and the 32-inch TVs offers premium TV channels. The private kitchen is stocked with a full-sized refrigerator/freezer, a stovetop, and a microwave. The private bathroom has a shower/tub combination, as well as a hair dryer. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
Suite Two Doubles Smoking with Sofabed
Two Double Beds
Complimentary wireless Internet access keeps you connected, and the 32-inch TVs offers premium TV channels. The private kitchen is stocked with a full-sized refrigerator/freezer, a stovetop, and a microwave. The private bathroom has a shower/tub combination; a hair dryer can be requested. A sofa bed, a desk, and an iron and ironing board are among the conveniences offered. This room is Smoking.
Airport & Shuttle Information - Extended Stay Deluxe Houston Sugarland
IAH is 50 miles and Hobby is 30 miles
Airport Shuttle? Sorry, no airport shuttle available.
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Based on 45 traveler reviews 
Value
Cleanliness
“Good for the price!”
“good deal!!!”
“Very upsetting”
One Queen Non-Smoking with Sofabed
Studio Two Double Beds Non-Smoking