SHERATON NASHVILLE DOWNTOWN HOTEL - Nashville TN 623 Union St. 37219 Tennessee Map

3.5 out of 5 Based on 512 guest reviews, Average

Based on 557 traveler reviews

Value

Rooms

Cleanliness

Service

Excellent

105

Very Good

183

Average

135

Poor

Terrible

Most Recent Traveler Reviews:

“Fantastic!”

May 14, 2013 cynthiamc, Jamestown, New York | Trip type: Business

I have stayed in tons of hotels and I would have to rate the staff here as best ever! Who ever trains and hires these fine folks know what they... more »

“The customer is not always right!”

May 14, 2013 sleekpeek, Berkshire

Where to start, to set the scene, we were a large group of 44 travelling with Thomas Cook, therefore we didn't check in ourselves. The hotel is tired and although... more »

Where to start, to set the scene, we were a large group of 44 travelling with Thomas Cook, therefore we didn't check in ourselves. The hotel is tired and although the atrium is massive, if it wasn't there the hotel looks like a high level motel or block of council flats. All four elevators were slow, the skirting in our room (506)!was held together and in place by gaffa tape. The shower was the worst on our trip. The bath needs regrouting. The hotel needs a complete remodelling, which is due next year. Our bags took over an hour to reach us via the bellboy. Many of the party received the incorrect bags and the front desk staff were very UNHELPFUL. I asked to be given my parents room number to exchange a bag and they rang the room, it turns out the phones were not working. My bag kept going up and down in the elevator and eventually we managed to retrieve it. The front desk staff laughed at our predicament. The hotel is meant to be non smoking, our room stank of smoke and the aircon vent had air freshness in it to mask the smell. The bed linen was stained (red wine) and crumpled. The front desk staff all need sending to Vegas to see how a busy hotel is run correctly. On a positive note, Corinthia and Miles in the bar were excellent hosts and should be recognised for that. My parents, and others, had issues with charging items to their room, no communication or information displayed about having your card swiped prior to using for room changes eg bar and restaurant - if you didn't pay within 24 hours you got locked out of your room! One front desk person (male) accused one of our party of bring rude, when infact the opposite was correct, the ignored the customer for 5 minutes, no one else was around, they then said a bill would be sent by email but he didn't say how much the bill was, this was the second time they requested manager assistance as the bill should have been zero, not over 100 dollars. Sort it out Sheraton, your customer service for front desk staff is seriously lacking and well below expected industry standards. « less

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“No outside space and VERY noisy lift”

May 12, 2013 RosieWinchester, Winchester | Trip type: Couples

Stayed here last month whilst my husband attended a conference, and it was only an OK experience. The room itself was a good size with a comfy seating area, clean... more »

Stayed here last month whilst my husband attended a conference, and it was only an OK experience. The room itself was a good size with a comfy seating area, clean and comfortable bed. We were on the 11th floor and even though we were there for 5 nights, were put in a room with no view and the noise from the lifts kept us awake. Location is OK with a few nice restaurants around - beware that most of them are near to a Church and so you can't buy alcohol! My main disappointment with this hotel is it's lack of any outside space at all and so by the end of our time there I was going a bit stir crazy and had to go across the road to sit on a hard bench in the Memorial Park to read my book. Gym and pool and in the basement, so claustrophobic and rather smelly. « less

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“Out to Impress”

May 12, 2013 Elrick10, Scotland | Trip type: Couples

There was everything out to give an impression of quality and sumptuousness from the white flowered decorated revolving doors to the iced fruit filled huge decanter of water. However the... more »

There was everything out to give an impression of quality and sumptuousness from the white flowered decorated revolving doors to the iced fruit filled huge decanter of water. However the hotel room carpet had three blobs of chewing gum well trodden into it, but still sticky. The noise from the four elevators in constant use was sleep disturbing . The keys for the room did not work properly and there were multiple journeys to rectify the matter from floor 16.
The beds were very clean cosy and comfortable. The tap water ran very slowly and not much came out of the taps. There was a smell from the bathroom, which seemed to come from the plug holes, of other rooms sewerage.
The wi-fi was chargeable to your room and at 15 dollars a day plus tax was quite a rip off for guests.
The hotel is conveniently situated near the Honky-tonk area of Nashville and the trip into the Area was an amazing experience , albeit an uphill walk back to the hotel.
I was disappointed with the facilities of the Sheraton hotel. « less

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“Nice Downtown Hotel”

May 11, 2013 TennBoy, Clinton, Tennessee | Trip type: Business

This hotel, was clean, well appointed and conveniently located in downtown Nashville, near the Capitol and government offices. Of course that makes it a little farther from the Honky tonks... more »

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