This hotel is a comfortable place to enjoy Osaka. The lobby lounge has a great selection of wines by the glass and afternoon tea. The rooms are a decent size...
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This hotel is a comfortable place to enjoy Osaka. The lobby lounge has a great selection of wines by the glass and afternoon tea. The rooms are a decent size for Japan. The hotel is across the street from Osaka Station with a huge number of dining and shopping choices. « less
“Great location, small gym”
May 18, 2013
Xiao P, Beijing, China | Trip type: Business
The service as check-in is very good (also if they wwant to upsell You to the executive floors). The rooms are of quite good size for Japan but minmalistic regarding...
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The service as check-in is very good (also if they wwant to upsell You to the executive floors). The rooms are of quite good size for Japan but minmalistic regarding design (as Japanese like it). Internet needs to paid extra. The location is very good. The gym is very small. « less
“Good Hotel, Great Location, Staff OK but....”
May 14, 2013
Marraminga, Manchester UK | Trip type: Business
All the boxes are ticked for the infrastructure and the location is great. Rooms are fine, slightly older Hilton style but big by Japanese standards. Good wifi etc.
There is...
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All the boxes are ticked for the infrastructure and the location is great. Rooms are fine, slightly older Hilton style but big by Japanese standards. Good wifi etc.
There is one down side. While the staff are very friendly and helpful I do get the impression they are trying to make money from you at every turn. I am a gold HHonours member and booked 2 rooms, one for me and one for my colleague. They upgraded one room only and then asked if I would like to pay and extra 10,000 Yen to upgrade the other one. I said no and they upgraded that room anyway - It felt like a tried and tested plan for them.
Then the bar on the 35th floor charges a cover of 1,200 Yen for hotel guests which seems a bit crazy considering I had exactly the same view from my room 5 floors lower.
I asked for an extended check out to 6pm for which they wanted 50% charge. Thats fine. I dont complain about this and is standard in Asia. However, when I did check out they tried to charge me 50% of what the executive room should have cost (31,000Yen), not the cost I actually paid (21,000 Yen). I complained and they were willing to reduce the charge to what was agreed, however it was a bit annoying to have to complain about this.
All else fine, a good place to rest your head. « less
“Great location. Small bathrooms!”
May 12, 2013
Roomchecker007, Brighton, United Kingdom | Trip type: Business
Room was very comfortable and of a decent size. Desk and sofa and generally very well maintained.bathroom was small and dated and rather basic for this level of hotel. Reception...
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Room was very comfortable and of a decent size. Desk and sofa and generally very well maintained.bathroom was small and dated and rather basic for this level of hotel. Reception staff polite but rather rigid. i arrived early and had to wait hours to check in after my 14 hour flight. Not very welcoming. In such rare circumstances a good hotel should try to do an early check in. « less
“Great location - mean with water”
May 11, 2013
Robert J, Melbourne | Trip type: Family
Without doubt this Hotel is located in a great location, just across the road from the main railway station and all the major department stores. Osaka is perhaps Japans culinary...
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Without doubt this Hotel is located in a great location, just across the road from the main railway station and all the major department stores. Osaka is perhaps Japans culinary capital so eating out is never far from the Hotel. The hotel was mean spirited with only complimentary drinking water on the first day and the bathroom lighting a little dull. I also found the check in check out quite slow, especially given they had all my details from reservation. Overall I would still stay here in the future primarily because of the location « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Details
Policies / Expenses
Room Types - Hilton Osaka
Queen Room
One queen bed. Large windows with city view. 30 square metres (323 square feet). Air conditioning. Cable/satellite flat-screen TV with pay movies. High-speed Internet access (surcharge). Direct-dial phone. Coffee/tea maker. Bathroom with hairdryer, slippers, and Japanese cotton kimono.
King Executive Suite
One king bed. City view. 90 square metres (969 square feet). Separate living room, working area, and second bedroom. Air conditioning. Cable/satellite flat-screen TV with pay movies. High-speed Internet access (surcharge). Direct-dial phone. Coffee/tea maker. Marble bathroom with hairdryer, Japanese cotton kimono, and bathrobe.
Rates include Executive Lounge access with complimentary breakfast and refreshments.
Twin Executive Room
Two single beds. Air conditioning, LCD satellite television with pay movies, minibar, Internet connection, desk, fax machine, tea and coffee making facilities. Bathroom with telephone and hair dryer. Access to Executive Lounge with private check-in/check-out and secretarial services. Complimentary use of fitness centre.
Twin Room
Two single beds. Large windows with city view. 30 square metres (323 square feet). Air conditioning. Cable/satellite flat-screen TV with pay movies. High-speed Internet access (surcharge). Direct-dial phone. Coffee/tea maker. Bathroom with hairdryer, slippers, and Japanese cotton kimono.
Classic
Five Beds
This room overlooks the city. Wired Internet access (surcharge) keeps you connected, and the LCD TVs offers premium TV channels. Request an in-room massage. A coffee/tea maker is provided. The private bathroom has a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered.
King Hilton Room
One king bed. Large windows with city view. 30 square metres (323 square feet). Air conditioning. Cable/satellite flat-screen TV with pay movies. High-speed Internet access (surcharge). Direct-dial phone. Coffee/tea maker. Bathroom with hairdryer, slippers, and Japanese cotton kimono.
Twin Deluxe Room
Two single beds. 30 square metres (323 square feet). Air conditioning. Cable/satellite flat-screen TV with pay movies. High-speed Internet access (surcharge). Direct-dial phone. Coffee/tea maker. Bathroom with hairdryer and Japanese cotton kimono.
King Deluxe Room
One king bed. Large windows with city view. 30 square metres (323 square feet). Separate seating area with sofa. Air conditioning. Cable/satellite flat-screen TV with pay movies. High-speed Internet access (surcharge). Direct-dial phone. Coffee/tea maker. Bathroom with hairdryer and Japanese cotton kimono.
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“Great location. Small bathrooms!”