Hotel Reviews for Fairfield Inn & Suites Austintown
3.5out of 5Based on 44 guest reviews, Average
Based on 45 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
11
Very Good
19
Average
9
Poor
4
Terrible
2
Most Recent Traveler Reviews:
“Clean and convenient”
Apr 11, 2013
Fri493
We stay here several times per year because it is right off route 80 and is consistently clean. Rooms are comfortable. Indoor pool and small fitness center.
They have a...
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We stay here several times per year because it is right off route 80 and is consistently clean. Rooms are comfortable. Indoor pool and small fitness center.
They have a good free breakfast buffet and across the street from a Cracker Barrel.
People at the desk are friendly and helpful. They actually remember us we are there that often. « less
“Terrible customer service”
Feb 20, 2013
trvlngrdgy, Chicago, Illinois
This is my second time to stay at this property within the past 2 months. First time, no issues. This time, however, is a completely different experience.
Upon my arrival...
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This is my second time to stay at this property within the past 2 months. First time, no issues. This time, however, is a completely different experience.
Upon my arrival to the hotel, the temperature outside was 12 degrees. When I got to the room, there was not one breath of heat turned on in the room. It took 2 hours with both heaters turned on at the highest setting before it was even remotely comfortable enough to take off my winter coat.
The second night, I was jolted awake at 2:00 a.m. to the crashing of a garbage truck picking up the hotel's dumpster(s). At this time, I also heard a whistling sound coming from the window. Upon further investigation, I discovered that there was a steady stream of cold air coming through the window, between the two panes of glass, clearly indicative of a broken/missing seal. I immediately brought this to the attention of the front desk.
The next afternoon, when I returned to the hotel from work, I spoke with the General Manager of the property. I got moved to another room, but was made to feel like I was being granted some grand favor for being moved to a room that was in a reasonable state of repair and environmental comfort. I was also "given" a measly 5,000 points in my Marriott Rewards account, but that was not until I argued that the original offer of 3,000 points was absolutely unacceptable. Oh, and I was given a coupon for a market item, such as a $2.00 bottle of soda.
That number of points barely covers one-third of the number of points it would take for 1 night of a reward stay at this property, much less the number of points it would cost to stay at a property that I might actually use points to stay at, in a more desirable location.
Having contacted, via both phone and email, Marriott customer service, I was informed that any points "restitution" is at the sole discretion of the individual property, and the GM has refused any further points compensation for not just one, but two nights of discomfort and hassle.
I am not a high maintenance traveler. If I were, I'm quite sure I would not have elected to stay at a Fairfield to begin with, being one of the, if not the lowest level brand in the Marriott lineup. But I certainly expect better accommodations and service than I might expect to encounter at some cheap roadside travel lodge.
As a weekly business traveler for the past 11 years, I have never experienced such abysmal customer service at a hotel, especially from a mainstream brand such as Fairfield and Marriott.
My business goes back to Hilton from here on out. « less
“Decent rooms, just not an attractive part of town.”
Jan 10, 2013
whatnext4us, Frankfurt, Germany | Trip type: Family
Hotel was clean and staff were helpful. Breakfast was a nice hot selection. Arriving at night it was a bit difficult to follow signs to the entrance as they seemed...
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Hotel was clean and staff were helpful. Breakfast was a nice hot selection. Arriving at night it was a bit difficult to follow signs to the entrance as they seemed to direct you into a gas station. Surrounding the hotel are numerous "adult" entertainments/establishments, and it seems to be more of a truck stop type location. We were in the area attending a funeral, so location to the small town was convenient. « less
“wonderful place in youngstown oh”
Nov 23, 2012
minnieme1, lilly pa | Trip type: Business
Stayed here for business 2 days before Thanksgiving. The place has recently been renovation, is was clean comfortable welcoming. The staff was very helpful and friendly. with several family staying...
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Stayed here for business 2 days before Thanksgiving. The place has recently been renovation, is was clean comfortable welcoming. The staff was very helpful and friendly. with several family staying I thought it might get noisy but it did not. Breakfast was a nice surprise actually had hot food available.most Fairfield Inns have the microwavable Jimmy Dean breakfast sandwiches. I also received a complimentary upgrade to a whirlpool suites. Wonderful!!!!! « less
“Oasis of Rest as driving across Ohio”
Oct 13, 2012
travel_to_shop60302, Chicago, Illinois | Trip type: Business
Hotel was very neat and clean. Two great Mexican Restaurants near by that were not chains. Hotel had printed directions to the nearest grocery store and a great list of...
more »
Hotel was very neat and clean. Two great Mexican Restaurants near by that were not chains. Hotel had printed directions to the nearest grocery store and a great list of restaurants. Great place to visit. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Cancellation: Same day 6PM cancellation policy
30 days prior for group reservations
Nightly Parking:
0
Total Taxes:
12.75%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
Room Types - Fairfield Inn & Suites Austintown
Standard Suite
Two Double and One Sofa Bed
Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker is provided. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. A desk, a wake-up call service, and daily housekeeping are among the conveniences offered. This room is Non-Smoking.
Standard, Two Double Beds
Two Double Beds
Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker is provided. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. A desk, a wake-up call service, and daily housekeeping are among the conveniences offered. This room is Non-Smoking.
Amenities - Fairfield Inn & Suites Austintown
Air conditioning
Alarm clock
Clothes drying
Complimentary breakfast
Complimentary newspaper
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Electronic key card
Elevator
Fax available
Fitness and health center
Free local calls
Hairdryer available
Handicap accessible
Ice Maker
Internet - ethernet
Ironing facilities
Jacuzzi
Laundry facilities
Movies in room
Non-smoking rooms
24 hours opened
Private bathroom in room
Self controlled heating/cooling system
Swimming pool - indoor
Tea and coffee making facilities
Telephone in all rooms
Television
TV room
Pet Friendly?
Sorry, pets are not allowed.
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Based on 45 traveler reviews 
Value
Rooms
“Terrible customer service”
“Decent rooms, just not an attractive part of town.”
“wonderful place in youngstown oh”