May 20, 2013
Bigapple20, New York City, New York | Trip type: Family
I don't think that this hotel is a 5 star, maybe 4. Nice hotel, great location, and great breakfast but when checking in we ended up carry our own luggage...
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I don't think that this hotel is a 5 star, maybe 4. Nice hotel, great location, and great breakfast but when checking in we ended up carry our own luggage up b/c there was no bellstand person when checking in. (he came on our way to the elevator) Rooms are very dark even with all the lights on-couldn't exactly read a book. The beds are low and have a pillow top which aren't that comfortable. The sheets always coming untucked. The spa doesn't have alot of staff. The only one there would be the person that's giving you the service and only one massage at a time. (it was very good) Also had a anti aging facial. Save your money, not worth it. But again, good location and breakfast. « less
“Great hotel..not best location”
May 18, 2013
Geordie2666, Huntly, United Kingdom | Trip type: Friends getaway
Very impressive and classy hotel set back off one of the main streets in Bruges..lovely pool nice bar and public areas..not sure about the garden..red poodle slightly strange and not...
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Very impressive and classy hotel set back off one of the main streets in Bruges..lovely pool nice bar and public areas..not sure about the garden..red poodle slightly strange and not really in keeping..breakfast nice and civilised ..catering more for the Central European market perhaps..there are so many other lovely hotels in Bruges it would be difficult to decide where to stay next..this is a very safe option..you get what it says on the label « less
“wonderful experience”
May 10, 2013
Nora_77442, Manama, Bahrain
location was good shopping area is in front of hotel, square is a five minute walk. big rooms comparing to other hotels in Bruges amazing garden for afternoon tea/breakfast. staff...
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location was good shopping area is in front of hotel, square is a five minute walk. big rooms comparing to other hotels in Bruges amazing garden for afternoon tea/breakfast. staff very friendly and helpful the best place to stay in Bruges! « less
“Exquisite place, but they're inflexible about the checkout time”
May 3, 2013
Insightful, Dublin | Trip type: Solo travel
First of all, this is a stunningly beautiful hotel. From the moment I first set eyes on it, I fell in love with the place. Because the smaller garden room...
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First of all, this is a stunningly beautiful hotel. From the moment I first set eyes on it, I fell in love with the place. Because the smaller garden room I had booked was not available, the receptionist upgraded me to a Junior Suite overlooking the grounds. The bedroom was spacious, exquisitely furnished and the prints of old masters on the walls were redolent of an earlier era. There's a transparent window pane over the bed which looks into the ultra modern bathroom which boasts a deep bathtub as well as a rain-shower. Both the bedroom and the bathroom were maintained in immaculately clean condition. So sincere thanks to the fantastic chambermaid who looked after it.
If I'm honest, however, I will admit that the large statue of the vividly coloured poodle in the garden (although designed to be humorous and provocative) is just a bit OTT for a such a stylistic hotel. You would need a pair of shades just to protect your eyes from the glare emanating from this canine monstrosity!
On the second night of my stay, I dined in the bar (because I was on my own, I did not book the more formal surroundings of the hotel restaurant). The food in the bar was superb, including a tender piece of filet steak accompanied by the crispest frites imaginable (the Belgians make the best chips in the world!) and an irresistible glass of Burgundy. They also made me the tastiest of Dame Blanche's for dessert. The following morning I had breakfast in the main restaurant. The breakfast buffet is one of the best I've ever experienced (including a chef who produces extraordinary omelettes and a chocolate bar overflowing with Willie Wonka-like treats). The only slight downside being that I asked for the standard breakfast, but they still billed me for Euro 33 top-of-the-range feast (which - I later discovered - included champagne which I never tasted).
On the day I departed the hotel, I phoned the receptionist to ask her whether I could stay until 1.00 p.m. for a fee. She told me she would have to check this out, but never got back to me. In the end, I phoned her again at about 11.40 p.m., only to be told that housekeeping needed to service my room as the hotel was full that (coming) night. This response struck me as somewhat bizarre given that I only wanted to stay for one hour extra and that I was willing to pay for the privilege. Although I would love to return to this hotel, their inflexibility in relation to check-out time left a bad taste in my mouth. Having spent Euro 600 for the pleasure of my stay there, I would have expected them to humour my request for an extra hour in the room. « less
1 - Arrived to the hotel and sent us to the garden view room which in fact is the bin view. Had no time to complain as we were going...
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1 - Arrived to the hotel and sent us to the garden view room which in fact is the bin view. Had no time to complain as we were going to the restaurant outside the hotel and did not want to arrive late. DO NOT ACCEPT ROOM 603. 2 - Room is dirty. Did not use or clean for weeks. 3 - Service is poor. Check out is at 1200. My wife was doing a very expensive spa treatment at 1130 lasting for 75 min. Asked the hotel desk to check out at 0100 and they said it was not possible as they needed the room at 0300... So I asked her to go and pick my wife up from the spa... She reconsidered her position and after asking her manager she accepted we leave at 0100. 4 - In the invoice they add a contribution to an NGO without even asking.
If you pay 500 EUR for one night you expect a little bit more. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Details
Policies / Expenses
Room Types - Kempinski Hotel Dukes Palace
Superior Double Room with Garden View
One Double Bed or
Two Single Beds
Measuring 355 square feet (33 square meters), this room overlooks the garden. Get a good night's sleep with premium bedding, blackout drapes/curtains, and remote lighting/drapery control. The private bathroom has a separate bathtub and shower with a handheld showerhead, as well as bathrobes and designer toiletries. The flat-screen TVs offers digital channels with pay movies. You can request an in-room massage. A minibar is supplied. A safe, a laptop-compatible safe, and a desk are among the conveniences offered. This room is Non-Smoking.
Deluxe Double Room
One Double Bed
This room measures 398 square feet (37 square meters). Get a good night's sleep with premium bedding, blackout drapes/curtains, and remote lighting/drapery control. The private bathroom has a separate bathtub and shower with a handheld showerhead, as well as bathrobes and designer toiletries. Wireless Internet access (surcharge) keeps you connected, and the flat-screen TVs offers digital channels. You can request an in-room massage. A minibar is supplied. A safe, a laptop-compatible safe, and a desk are among the conveniences offered. This room is Non-Smoking.
Superior Double Room
One Double Bed or
Two Single Beds
This room measures 484 square feet (45 square meters). Get a good night's sleep with premium bedding, blackout drapes/curtains, and remote lighting/drapery control. The private bathroom has a separate bathtub and shower with a handheld showerhead, as well as bathrobes and designer toiletries. Wireless Internet access (surcharge) keeps you connected, and the flat-screen TVs offers digital channels. You can request an in-room massage. A minibar is supplied. A safe, a laptop-compatible safe, and a desk are among the conveniences offered. This room is Non-Smoking.
Deluxe Suite
One Double Bed
This room measures 560 square feet (52 square meters). Get a good night's sleep with premium bedding, blackout drapes/curtains, and remote lighting/drapery control. The private bathroom has a separate bathtub and shower with a handheld showerhead, as well as bathrobes and designer toiletries. The flat-screen TVs offers digital channels with pay movies. You can request an in-room massage. A minibar is supplied. A safe, a laptop-compatible safe, and a desk are among the conveniences offered. This room is Non-Smoking.
Junior Suite
One Double Bed
This room measures 484 square feet (45 square meters). Get a good night's sleep with premium bedding, blackout drapes/curtains, and remote lighting/drapery control. The private bathroom has a separate bathtub and shower with a handheld showerhead, as well as bathrobes and designer toiletries. The flat-screen TVs offers digital channels with pay movies. You can request an in-room massage. A minibar is supplied. A safe, a laptop-compatible safe, and a desk are among the conveniences offered. This room is Non-Smoking.
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Based on 455 traveler reviews 
Value
Rooms
“Great hotel..not best location”
“Exquisite place, but they're inflexible about the checkout time”
“Must reconsider many things”
Superior Double Room with Garden View
Deluxe Double Room
Deluxe Suite
Junior Suite