Local Attractions: Franklin Park Conservatory (3 Miles) Easton Town Center (4 Miles), Port Columbus Int'l Airport (2 Miles), Nationwide Arena (7 Miles), Crew Stadium (9 Miles), Ohio State University (11 Miles)
Star Rating:
Local Attractions:
Close to Bexley, Gahanna, Easton Town Center, Downtown Columbus, Convention Center, Franklin Park Conservatory
“Wifi Pathetically SLOW with Purchased Wifi Upgrade”
May 13, 2013
phil-am-traveler, USA | Trip type: Business
Rooms are clean but...
I'm an IT consultant and bandwidth is important.
The Wifi is pathetically slow. We're talking 60kbps download with the purchase of a Wifi Upgraded Service.
I...
more »
Rooms are clean but...
I'm an IT consultant and bandwidth is important.
The Wifi is pathetically slow. We're talking 60kbps download with the purchase of a Wifi Upgraded Service.
I can't imagine how fast the free wifi is....
It's 2013 and having wifi speed a smudge better than dialup is unacceptable.
Hey Management... if you don't believe me, in the evening, go to a room yourself on the top floor and test the wifi speed at www.speedtest.net « less
“Under construction, but "ok"”
May 1, 2013
Kaptain4, Ann Arbor, Michigan | Trip type: Business
I was surprised that the booking service I use didn't identify this hotel of having renovations. There is cement work that is being done all around the outside of the...
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I was surprised that the booking service I use didn't identify this hotel of having renovations. There is cement work that is being done all around the outside of the hotel. The inside is having new paint etc as well. It seems that all of the employees are doing a good job of carrying on business as usual, which is nice. I thought the service was great and I was not bothered at all by the renovations. Nothing very remarkable though that I was struck by, just very standard accommodations. I'm interested to see how it is once all the work is complete. Seems like it will be nice to stay for a couple days. « less
Read management response to this review.
Management response from General Manager, General Manager
Kaptain4, Thank you for writing a review about your stay with us at the Courtyard Columbus Airport. I’m glad you enjoyed your stay and felt well taken care of by our staff. We’re happy to inform you that our hotel’s full renovation is now complete with a newly designed lobby, an inviting bar and bistro, as well as our fully updated guestrooms. We hope you’ll return for another stay and to see our improvements. Thank you again for writing.
Sincerely, Garry Kirkland, General Manager
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“Marriott at CMH”
Apr 26, 2013
Al R, Gig Harbor, Washington | Trip type: Couples
Very nice hotel and very convenient to the airport. After a long trip visiting family back east, it was nice to have a night alone at the airport Marriott. They...
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Very nice hotel and very convenient to the airport. After a long trip visiting family back east, it was nice to have a night alone at the airport Marriott. They have all of the ammenities. Restaurant, lounge, pool, concierge floor, workout room and business center. The staff was very engaged and determined to make our stay enjoyable. We had an early flight home the next morning and the trip from our room to the airport terminal took maybe 5 minutes. Very nice place if you are in Columbus for business or pleasure. « less
Read management response to this review.
Management response from General Manager, General Manager
Al R, Thank you for taking the time to write a review about your experience with us at the Courtyard Columbus Airport. I’m glad we were able to provide you with a comfortable, relaxing stay after a long trip. We appreciate your complimentary feedback of our hotel, as we are proud to offer a wonderful variety of amenities to our guests. Thank you again for your review and recommendations to future travelers. Please plan to visit us again soon.
Sincerely, Garry Kirkland, General Manager
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“Nice Room-Terrible Customer Service”
Apr 16, 2013
momthree, Delphos, Ohio | Trip type: Family
We arrived a bit before check-in. Front desk called up to see if room was ready, they said give us 5 minutes. I said no problem we will get our...
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We arrived a bit before check-in. Front desk called up to see if room was ready, they said give us 5 minutes. I said no problem we will get our luggage and by that time it should be 5 minutes. went to room very nice renovated king room, with sleeper sofa. Room was cold, so I turned up the heat and my daughter got ready for her dance competition. We were out of the room 10 minutes later. We attended her competition, and didn't go right back to room. Instead we went shopping and returned to the room shortly after r11 PM that evening. Well, well, the room was absolutely freezing. Went over and checked the temperature, and it was on heat, turned the fan up but it just blew cold air. Waited about 10 minutes and called the desk. Someone came up, not a maintenance person as he was dressed up. He fiddled with it, and then turned it off and said I'm going to go reset it then I will be back in about 10 minutes to turn it back on. I said okay. He returned and turned it on, he words were "there it is starting to blow hot air, give it ten minutes and you should be good". Waited over ten minutes and it was still blowing the cold air, and the room was getting colder, and colder by the minute. Phoned the desk again, they stated someone would be up. About 10 minutes later there was a knock at the door, and there was what I thought was a maintenance man at our door(he was dressed in the type of uniform that a maintenance man would wear). He had two blankets, and he stated you called for more blankets, I stated no I didn't, we need our heat fixed. He went over and messed with it, and said he didn't know. He would have the desk contact us. After waiting another 10-15 minutes and no one contacting us, I phoned the desk. I was met with well we sent blankets and you refused them, I stated we have extra blankets, for the night however that will not help in the morning when we need to shower and it is cold in here and we are trying to get ready. I was then told well I don't have maintenance personnel on sight now, it will have to wait till tomorrow. NOTHING ELSE AT ALL. At that point I was angry and told him thanks for nothing and would be contacting Marriott and Priceline. I hung the phone up. I contacted Priceline, who put me on hold while they contacted the hotel.. Finally after another 20 minutes, they came back on and said there aren't any other rooms available. Tim had never relayed this to me. Priceline stated I could check out of the motel and go elsewhere, my response was where are 2 women going at midnight in the city and I wasn't paying for another room. After back and forth on this, Priceline said they would try and find another room for me, and that they would refund my money. After another 15 minutes they called me back with another room at a nearby hotel. They asked that I return the keys which I said I would. We got our stuff all loaded up and as we were leaving it dawned on me there was a Marriott right next door, why hadn't they offered to move us there. When I returned the keys I told Tim thanks for nothing and why didn't you move us to your sister hotel right next. His response was that the two hotels were not in the same chain, I said excuse me this is Courtyard by Marriott and they are Marriott, he again insisted they were not in the same chain. Told him thanks for nothing, and he shrugged his shoulders and very arrogantly said there was nothing I could do. I did call Marriott the next day, and I did hear back from them, however they were very wishy washy about it. Their response is as follows " I am responding to the customer care complaint received on your behalf by our customer care platform.
I have reviewed the issues regarding your stay here. I am very sorry for the problems connected to your stay. We always endeavor to ensure maintenance problems such as the one you experienced are avoided. On the rare occasions they do occur our priority is to make the necessary repairs. Regretfully we had no maintenance personel on site at the time your heater did not work and so our options were limited. According to the report from that night, moving you next door was not an option due to lack of availability there. We did try to offer you extra blankets but of course I understand that this was not enough to ensure a comfortable stay.
As a gesture of goodwill, I would like to offer you a free priority upgrade to suite-class room should you choose to stay with us again (subject to availability). Simply present a printed copy of this letter at check-in to redeem this.
Kind regards,
George Bradley Guest Care Supervisor / Accounts Payable Courtyard by Marriott 2901 Airport Drive Columbus, OH 43219 I feel this is not satisfactory and I responded back to him as follows:
Thank you for your response. I do want to make a few additional comments Tim specifically never told me there was no room next door. He told me the two hotels were not the same company therefore he couldn't move me over there . He never once told me that either hotel was full. Blankets do not take care of the problem when one is showering in the morning and trying to get ready in the cold. He did not go out of his way to rectify the situation. I felt his attitude was "tough you have no heat and you will Just have to deal with it". It was one of the most horrible nights ever. My trip advisor review on your hotel is being done the next day or two. I was waiting on hearing from Marriott and now I have, so I will proceed with my review. Yes you did offer an upgrade for my next stay at your property in Columbus Ohio but it is based on availability and I can just about guess, it won't be available. Furthermore I won't be staying overnight in Columbus, as this was for a dance competition my daughter was participating in at Alladins Temple by Easton and she is a senior in high school and her last year for participating. We have no other competitions scheduled in Columbus. Our next and last one is scheduled for Mason Ohio the first weekend of May.
As of today I have heard nothing further from this hotel or from Marriott itself. I am a rewards Member and have stayed at several different Marriott, and this is the first time I have been met with such indifference in a stay. « less
“Renovations”
Apr 1, 2013
Flipper09
The hotel is currently going through a renovation. Although the construction had stopped by dinner time the paint fumes filled the air which made for a light headed night.
I...
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The hotel is currently going through a renovation. Although the construction had stopped by dinner time the paint fumes filled the air which made for a light headed night.
I wish I would have been notified of the reservation before I arrived late at the hotel « less
Read management response to this review.
Management response from General Manager, General Manager
Flipper09, Thank you for your review. I apologize if the renovation caused any discomfort during your stay. Your feedback is important to us because it allows us to hear directly from our guests and make improvements to provide a more satisfying experience. I hope you will return to see our improvements. Thank you again.
Sincerely, Garry Kirkland, General Manager
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Signature bedding and cotton linens help ensure a restful night. Complimentary wired Internet access keeps you connected, and the 32-inch flat-screen TVs offers pay movies. A coffee/tea maker is supplied while a microwave and refrigerator can be requested. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A wake-up call service, daily housekeeping, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Standard Queens
Two Queen Beds
Signature bedding and cotton linens help ensure a restful night. Complimentary wired Internet access keeps you connected, and the 32-inch flat-screen TVs offers pay movies. A coffee/tea maker is supplied while a microwave and refrigerator can be requested. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A wake-up call service, daily housekeeping, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Amenities - Courtyard Columbus Airport
Air conditioning
Airport Shuttle
Alarm clock
Central location
Clothes drying
Complimentary newspaper
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health centre
Hairdryer available
Handicap accessible
Ice Maker
Internet - wireless
Internet - ethernet
Jacuzzi
Laundry facilities
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Radio in room
Restaurant
Self controlled heating/cooling system
Shower
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Travellers cheques accepted
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Courtyard Columbus Airport
Locacted within two (3) miles of the airport. Also offering complimentary shuttle service to the Port Columbus International Airport and Easton Town Center.
Airport Shuttle? Yes! There is an airport shuttle.
Testimonials: Why use Hotel Planner?
"I would definately use your service again. It saved me sooooo much time. It was greaat to fill in what where and when and getting the information back so quickly. Thank you for your great service." S.B. - Atlanta, GA
"Our church ladies do this once or twice a year and you will now be my "GO-TO" place immediately. I was AMAZED that within just a few minutes of clicking on that contact hotel button that I got phone calls from REAL people that politely answered all my questions and were willing to accommodate our every need!!!! W O W !!!!! I'm impressed and will automatically go to your site again when our ladies plan a get-away. :~) THANKS SO MUCH" M.S. - Indianapolis, IN
Previously Known As: Courtyard by Marriott Columbus Airport
Based on 65 traveler reviews 
Value
Cleanliness
“Wifi Pathetically SLOW with Purchased Wifi Upgrade”
“Marriott at CMH”
Standard King
Standard Queens