May 16, 2013
A TripAdvisor Member | Trip type: Family
This was such a horrible experience for me and my family. Non-smoking rooms still smelled like smoke and it was uncomfortable for my asthmatic daughter. Both my kids had bites...
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This was such a horrible experience for me and my family. Non-smoking rooms still smelled like smoke and it was uncomfortable for my asthmatic daughter. Both my kids had bites all over their legs from the bed they slept in. The so called breakfast was bad. I usually pay this price for a Hilton or Marriot and it was a complete waste of money and time. I will never stay at another Best Western, sticking to my Hilton/Marriot's. « less
Read management response to this review.
Management response from gmbestwestern, General Manager
I am sorry that you did not enjoy your stay with us. We do offer smoking and nonsmoking rooms at our property and we do impose fees when it is suspected a guest has smoked in a non-smoking room. We had a full house and worked diligently to assure that everyone could have a comfortable stay and I deeply apologize this was not your experience. I am not sure if you brought your concerns to anyone at check-out or the evening of.... we certainly would have made every effort to make you comfortable or refunded your money at such time. We do thank you for your feedback and we thank you for visiting with us. I do hope that you will give us an opportunity and stay with us again that we may show our dedication to guest loyalty and satisfaction.
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“Not Again”
Apr 29, 2013
Tim B, Hiram, Georgia, Usa | Trip type: Business
The lobby was smelled of smoke and the room was OVER deodorized, the bed was like those old squeaky spring beds. Of all the trips this is the one I...
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The lobby was smelled of smoke and the room was OVER deodorized, the bed was like those old squeaky spring beds. Of all the trips this is the one I took my wife on and the hotel was not at all what was expected. We actually went to another hotel and the clerk was to refund my credit card but I haven't seen that yet, which adds to the aggravation. « less
Read management response to this review.
Management response from gmbestwestern, Manager
I apologize that you did not have a good experience during your recent stay with us. I will look into the refund and contact you personally.
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“"LIL R&R"”
Apr 15, 2013
frequenttraveler922, Raleigh, North Carolina | Trip type: Solo travel
very clean hotel, worth the money... staff was very nice and the rooms were clean,clean,clean..... love the whirlpool!!!!! i cant complain for everything met the expectations that i was lookin...
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very clean hotel, worth the money... staff was very nice and the rooms were clean,clean,clean..... love the whirlpool!!!!! i cant complain for everything met the expectations that i was lookin for in a hotel... « less
“"LL RUNNING AWAY"”
Apr 5, 2013
LATISHAL, Danville, Virginia | Trip type: Solo travel
The staff were very professional and courteous. The hotel was very clean and smelled great. I loved how the staff always greeted me wth a smile and were willing to...
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The staff were very professional and courteous. The hotel was very clean and smelled great. I loved how the staff always greeted me wth a smile and were willing to ask any questions that I had. I felt like I was home away from home. I would recommmend that everyone stay if they are trying to get away. « less
“Danville”
Apr 3, 2013
Steven G | Trip type: Family
Friendly, helpful staff, very clean, room was more than adequate, good breakfast choice. Not one complaint; more than met our expectations. We would definitely recommend this location to anyone and...
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Friendly, helpful staff, very clean, room was more than adequate, good breakfast choice. Not one complaint; more than met our expectations. We would definitely recommend this location to anyone and will be staying here again.
Management response from gmbestwestern, General Manager
I sincerely apologize for that experience, and I will be sure to follow up with that clerk. I regret the fact that we missed an opportunity to give you a great stay. I would like to make it up to you by offering you a comp night redeemable at this location only as Best Westerns are independently owned or we may offer you a travel card. Please call me directly to work out the details and I again apologize for your experience I do realize that first impressions are lasting ones but I hope you will give us an opportunity to demonstrate our loyalty to guest satisfaction. Please call me soon.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Details
Check In:
03:00 PM
Check Out:
12:00 PM
Year of Last Renovation:
2004
Floors:
2
Rooms:
82
Corridors:
All Rooms Have Exterior Hallways
Non Smoking Rooms:
72
Handicap Rooms:
2
Room Windows:
Windows Don't Open
Cleaning Frequency:
Daily
Dist. to Food/Bars:
0.3 Mi
Dist. to 24hr Restaurant:
0.3 Mi
Dist. to Nearest Gym:
4.0 Mi
Policies / Expenses
Cancellation: 6pm day of arrival
Nightly Parking:
0.00
Total Taxes:
15.25%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
State Tax:
4.75%
Occupancy Tax:
8.00%
City Tax:
2.00%
Country Tax:
0.50%
Amenities - Best Western Windsor Inn
Air conditioning
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Electronic key card
Elevator
Facilities for the disabled
Fax available
Free local calls
Hairdryer available
Internet - wireless
Internet is Complimentary
Microwave in room
Non-smoking rooms
24 hours opened
Refrigerator
Self controlled heating/cooling system
Shower
Tea and coffee making facilities
Telephone
Telephone in all rooms
Telephone - Free local calls
Television
TV - Free Cable
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
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Based on 48 traveler reviews 
Value
Rooms
“No more Best Western for me!!!”
“Not Again”
“"LIL R&R"”