May 18, 2013
Matt_D_Berger, Los Altos Hills, California | Trip type: Family
An all round very good hotel with the service (and the attitude of the people providing) being excellent. We had an especially nice experience at brunch with Herber, Urbano and...
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An all round very good hotel with the service (and the attitude of the people providing) being excellent. We had an especially nice experience at brunch with Herber, Urbano and Xochiti providing great service despite a full house. « less
“Not Worth It”
May 14, 2013
Julie H, Huntington Beach, California | Trip type: Business
I stayed at the Westin on May 9th and was disappointed in the hotel. I originally booked a room with a shared patio that would lead to the steps of...
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I stayed at the Westin on May 9th and was disappointed in the hotel. I originally booked a room with a shared patio that would lead to the steps of the pool. When I checked in I was given a room with a shared patio and not by the steps to the pool. I called to ask to change rooms. I asked for another floor with a private patio if I could not get a room that was easily accessible to the pool. I was told by Jennifer (or someone that claimed to be a Jennifer) that there were no other rooms available other than a small room on the 3rd floor. Utilizing my cell I had my friend call the hotel rather than from the room to ask if private patio rooms were available, to our surprise they were and we were quoted the same rate as what I was paying for the current room. I called back from the room and informed them I did not appreciate being lied to. I was then moved to a private patio room with an additional charge. Too bad the staff is not honest or they are just lazy and don't want to accommodate guests.
Sheets are the worst. They do not fit the bed. Having to get up every five minutes to fix sheets is no fun. To think I gave up staying at The Langham for this.
I must say the only nice person there was Sean, the bell person. He was the best.
May 14, 2013
Bessca, San Diego, California | Trip type: Friends getaway
We had a great stay at this hotel during a last minute 1 night mid-week trip. Bid $85 on priceline for a Wednesday night 4* hotel and got this one....
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We had a great stay at this hotel during a last minute 1 night mid-week trip. Bid $85 on priceline for a Wednesday night 4* hotel and got this one. Tip for you - as of today, the Westin is the only 4* hotel on priceline in Pasadena, so if you bid and get accepted to a 4* in Pasadena - the Westin it is.
The staff was the best part of this hotel. They went above and beyond and were very friendly. They even have a free car service that will take and pick you up around downtown. We used it to go to dinner and back.
May 12, 2013
kassonstwo, ocean township | Trip type: Family
My family stayed at the westin once again ....great location and service...beautiful pool on the roof and a great city...we had a wonderful brunch for 30 in the newly decorated...
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My family stayed at the westin once again ....great location and service...beautiful pool on the roof and a great city...we had a wonderful brunch for 30 in the newly decorated area...we shall return. Very soon...near almost everything...and the hotel shuttle is very, very conveinent..... « less
Read management response to this review.
Management response from Timothy Lusher, General Manager
Thank you for chosing the Westin Pasdena for your family's celebration. I am happy that we helped to create a memorable experience for you and your out of town guests. I am also pleased that you were able to fully enjoy the sights of Pasadena and Old Town with our shuttle. I look forward to welcoming you back to our hotel.
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“So Far, Sooo Bad”
May 11, 2013
stoptrippin, Los Angeles | Trip type: Couples
I'm writing this review while in my dusty, non-descript room on the 11th floor. (1125) At 1:45 pm we checked in and requested a bottle of wine and an appetizer...
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I'm writing this review while in my dusty, non-descript room on the 11th floor. (1125) At 1:45 pm we checked in and requested a bottle of wine and an appetizer per our Groupon deal package. I asked if we could have it delivered at 2:15, would 30 minutes be long enough? Was told that was fine; our order wasn't delivered until 3:25. Server said it was because they need 45 - 60 minutes or APPARENTLY 75 minutes to get the order to the room. That's almost an hour longer than we expected so be aware of that. 1) Why didn't Front Desk say that when I asked? 2) Why couldn't they have been proactive and had order waiting for us upon arrival as I tried to request the day before when I confirmed reservation. 3)Why is my Chicken Flatbread appetizer in a standard white pizza box instead of on a covered plate?? This is a 4-star hotel that caters to a sophisticated clientele right? Oh wait, they did offer to give us a free order of chicken wings for the inconvenience...thanks I think Pizza Hut does that too! « less
Read management response to this review.
Management response from Timothy Lusher, General Manager
Thank you for your feedback. I sincerely apologize that this was the way that we began your stay with us. I have to say that with we did get a little overwhelmed by the response to our Groupon offer and got really backed up on the amenity delivery. Compounded with the fact that the associates that were trying to expedite the process opted to use our pizza delivery boxes only served to 'cheapen' the deal. I can tell you that this is not the experience that our guest can expect from us and I pledge that we will do a better job when we chose to participate in similar offers in the future. I hope that we will have another opportunity to give you a better Westin Experience.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Pillowtop mattress with signature bedding including triple sheeting and down blanket. Desk. Television with cable/satellite channels, video-game console, and pay movies. Wireless Internet access (surcharge). Complimentary newspapers. Ensuite bathroom. Hair dryer. Clock radio and iron/ironing board. Air conditioning. Refrigerator available on request. Non-Smoking.
Executive Room
1 king bed. Pillowtop mattress. Signature bedding. Premium bedding. Triple sheeting. Down blanket. Desk. Cable/satellite television channels. Pay movies. Video-game console. Multi-line phone. Voice mail. Clock radio. Coffee/tea maker. Hair dryer. Iron/ironing board. Complimentary newspaper. Turndown service. Refrigerator (on request). Air conditioning. Climate control.
Superior, One King Bed
1 king signature Westin Heavenly Bed®. Triple sheeting. Down blanket. Desk. Wireless high-speed Internet access (surcharge). 42 flat-screen television with cable/satellite television channels. Pay movies. Video-game console. Multi-line phone with voice mail. Clock radio. Coffee and tea maker. Refrigerator (on request). Private bathroom with bathrobes, heavenly shower and bath amenities, make-up/shaving mirror, and hair dryer. Iron and ironing board. Complimentary newspaper. Turndown service. Rollaway beds available. Cribs (infant beds) available (upon request). Air conditioning. Climate control. Window opens. Daily housekeeping. Windows open. Nonsmoking.
Deluxe
1 king
2 double
Pillowtop mattress with signature bedding including triple sheeting and down blanket. Desk. Television with cable/satellite channels, video-game console, and pay movies. Wireless Internet access (surcharge). Complimentary newspapers. Ensuite bathroom. Hair dryer. Clock radio and iron/ironing board. Air conditioning. Refrigerator available on request. Non-Smoking.
Superior Room - Rose Bowl Special
1 king bed or 2 double beds. Pillowtop mattress. Signature bedding. Premium bedding. Triple sheeting. Down blanket. Desk. Wireless high-speed Internet access (surcharge). Cable/satellite television channels. Pay movies. Video-game console. Multi-line phone. Voice mail. Clock radio. Coffee/tea maker. Private bathroom. Hair dryer. Iron/ironing board. Complimentary newspaper. Turndown service. Rollaway beds available. Cribs (infant beds) available. Refrigerator (on request). Air conditioning. Climate control. Window opens. Daily housekeeping.
Amenities - The Westin Pasadena
Air conditioning
Alarm clock
ATM
Baggage storage facilities
Breakfast in room
Central location
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Dinner available
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health centre
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Ironing facilities
Jacuzzi
Movies in room
Non-smoking rooms
Office or business center
Pets allowed
Private bathroom in room
Quiet location
Radio in room
Restaurant
24 hours room service
Safe in rooms
Sauna
Self controlled heating/cooling system
Shower
Swimming pool - outdoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Terrace
Valet Parking
Voicemail
Pet Friendly?
Yes! Pets are allowed.
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Based on 587 traveler reviews 
Value
“Not Worth It”
“Great stay at the Westin Pasadena”
Traditional
Executive Room