Mayflower, Pine Hills Golf Course, Plymouth Rock, Whale Watching, Duck Tours, Dolphin Tours, Lobster Tours, fine dining, fishing, trolli tours, and many many more!
May 15, 2013
Eric S, Springfield, United States | Trip type: Couples
My wife and I stayed at this Garden Inn for a wedding a friend had at Plymouth Plantation. Everyone in our party seemed happy with their rooms and the hotel,...
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My wife and I stayed at this Garden Inn for a wedding a friend had at Plymouth Plantation. Everyone in our party seemed happy with their rooms and the hotel, including us. I wasn't especially impressed with the (additional cost) breakfast, but I travel a lot and so I feel I have a lot to compare it to. Others in our party were delighted with the breakfast. « less
“Good location to Plymouth, MA”
May 7, 2013
RobOlson, Kennebunk, Maine
The Hilton Garden Hotel is centrally located to many areas in the Plymouth, MA locale. Accommodations were good, clean, well lighted at night with very professional and knowledgable staff. I...
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The Hilton Garden Hotel is centrally located to many areas in the Plymouth, MA locale. Accommodations were good, clean, well lighted at night with very professional and knowledgable staff. I would not hesitate to recommend this hotel or stay there again. « less
“Very nice clean hotel in great location”
May 7, 2013
Sam C, Lynn, Massachusetts | Trip type: Couples
My wife and I stayed here for just one night but would have liked to stay longer. Our room was clean and bed very comfortable.. Breakfast at their restaurant was...
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My wife and I stayed here for just one night but would have liked to stay longer. Our room was clean and bed very comfortable.. Breakfast at their restaurant was very good however not included in rate. Nice shopping in the area and the center of town is lovely and on the beach. We are looking forward to a return trip. « less
“Probably not worth the hassle”
May 7, 2013
Brian_Longo, Wilmington, North Carolina | Trip type: Business
I spent over a month at this location on business and shared a room with my colleague and we worked opposing 12 hour shifts. As I finished writing this, I...
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I spent over a month at this location on business and shared a room with my colleague and we worked opposing 12 hour shifts. As I finished writing this, I changed my rating from "Average" to "Poor" based on some things I experienced during my stay that I could not overlook, or forgive. Whether average or poor, my stay and this place as a whole was less than stellar, or at least much less than what I would expect from the Hilton brand. Now that I've had a chance to calm down from my checkout experience this morning, which I will explain later, I will attempt to give an objective review of this hotel.
I will start with the good first: - The maid who provided service at night due to mine and my roommate's schedule was awesome and always did a great job. - The Internet speed is good and generally the connection is reliable - generally around 3 Mbps, which is a decent speed for a hotel. - The beds are very comfortable with softer pillows. Never had a bad night's sleep due to the feel of the beds. - Water pressure in the shower is good and water temperature is pretty consistent. - Rooms are pretty large. The two queen bed room we were in had a nice desk, office chair, and chair/ottoman. - The TV was a nice, large flat screen (42"). I was able to hook up my Playstation to it with an HDMI cable. Games and my recorded TV episodes were very clear on the screen. - The fridge is a decent size. - There are two washers and two dryers. Both are $1.00 each which I find cheap for any hotel laundry. 30 minutes each load. Thumbs up there. - Cookies at 6. Very good. - Proximity to 99 Restaurant - within walking distance. And it's worth the walk. Good food there.
The bad: - Bathroom is not very well lit and there is no bathroom fan. This is a major pet peeve of mine because not removing moisture creates mold, which was easily seen on the shower curtain. Also, the tub is not textured. A couple of times I slipped and nearly injured myself. - The fridge does not get cold enough. There wasn't a temperature dial in the fridge (obviously by design), but my "cold water" was a shade below lukewarm at best. - Can't open the windows, well, not by the end of my stay. At the beginning I could (and there were stops so they could only slide open about 6"), but my last night there I wanted to air out the room a bit as the weather finally got warm, I could not open the windows. Disappointing. - Wallpaper repair by the window consisted of a piece of blue painter's tape. Classy. - The breakfast was average, at best - standard fare of eggs, potatoes, bacon, sausage, waffles, etc. No better or worse than any other chain where it's complimentary (more on that later). - The TV is annoying to use until you learn the quirks of it. You have to cursor over to get to the TV stations and if you go to select a different input before the movie promos cycle, the input will go back to the TV. - Rooms are not well sound-proofed, especially when the sound comes the hallway. That was very evident when I was subjected to the "sounds of passion" in the room next to mine, kids screaming in the halls, doors slamming, and people yelling in the halls. - No replacement towels if used ones were left in the hallway in the morning. I've stayed at quite a few hotels during my travels over the years and just about every one I've spent an extended stay in at least had a bag of replacement towels by the door. Again, we were working 12 hour shifts. Sleep is necessary. I don't think it's too much to ask that if you're not going to clean the room to at least drop off replacement towels. - A couple of the front desk people seem either indifferent or ignorant about customer service, or are just going through the motions. Hint: rolling your eyes when on a phone with a customer while another customer is standing in front of you is not a wise move. Makes me wonder how you react to me when I ask a question that you find trivial or nonsense. - Parking sucks when the pool is open to the public and when the businesses in the plaza are still open.
The ugly: Some people may think I'm petty for some of the things I'm about to list here, and that's fine. When you are paying for a hotel room, whether at a discount or not, some things just rub you the wrong way, and these, to me, are things I cannot overlook. - $12 breakfast. Really? For a continental breakfast, you want to charge $12? I understand that there is someone at the ready to cook a custom dish, but I wouldn't pay $12 at Friendly's down the road, much less a small "restaurant" in a hotel. Just about every place I've stayed at with a similar breakfast, this is a complimentary part of the room. - In the same vein regarding the breakfast, I stayed for 36 nights and used my "breakfast pass" 6 times. As a Hilton Honors member, you would think I might be ok for a free breakfast after I check out, along with my roommate. Obviously not. - Not having a routine night housekeeper. I don't fault the only woman who was doing this. It's not her fault. To me it's the fault of management for not having a plan in place to take care of people who may be working nights. This hotel gets this kind of business every 2 years. You would think that they would have some things figured out by now. - Not paying attention to the customer. When someone tells you that they want to pay up a balance for the room, and there are two people listed on the room, it's a good idea to use THEIR card to charge the room, not their roommate's card. - Telling the customer what the balance is before you charge their card is not only polite, but good business practice. I can't see what's on your screen, so communicating a balance to me before I hand you a card, in case there are questions, will win you major points with 99.9% of customers. - And as far as checking out, when two people are standing in front of you, again, calling out the balance is good, as well as asking who is going to pay for the room. Do not automatically ASSUME that the card on file is going to pay the balance. Assumptions are not welcome in customer service. Always always always ask!
Overall, I am extremely disappointed with this hotel and I will have serious reservations about staying here in the future, especially for an extended stay. While the rooms are nice, modern, and cozy, the rest of the things just aren't worth the trouble. I have stayed in cheaper hotels and gotten as much, if not better service. It would take a whole lot of convincing to get me back there and to recommend this place to anyone.
If I come this way again for work, I will choose from places that my other colleagues stayed in and have spoken of a good experience. « less
“hilton garden inn stay”
May 1, 2013
A TripAdvisor Member | Trip type: Family
Had a comfortable stay even though it was for one night only, our room adjoined a family member's room which was convenient for us. Our rooms were very nice and...
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Had a comfortable stay even though it was for one night only, our room adjoined a family member's room which was convenient for us. Our rooms were very nice and clean and quiet. We would definitely stay here again « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Cancellation: Individuals upon day of arrival by 6PM, Groups have a 30 day cancellation
Nightly Parking:
0.00
Total Taxes:
11.70%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
Room Types - Hilton Garden Inn
One king bed room
One King Bed
The TV offers pay movies. A coffee/tea maker and a microwave are supplied. Bathroom amenities include a hair dryer. A safe, complimentary newspapers, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Two Queen Beds, Non-Smoking, Accessible
Two Queen Beds
The TV offers pay movies. A coffee/tea maker and a microwave are supplied. Bathroom amenities include a hair dryer. A safe, complimentary newspapers, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Two queen beds room
Two Queen Beds
The TV offers pay movies. A coffee/tea maker and a microwave are supplied. Bathroom amenities include a hair dryer. A safe, complimentary newspapers, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Amenities - Hilton Garden Inn
Air conditioning
Alarm clock
ATM
Baby facilities in room
Baggage storage facilities
Child facilities
Complimentary newspaper
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Dinner available
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Free local calls
Games room
Golf course on hotel grounds
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet is Complimentary
Ironing facilities
Jacuzzi
Laundry facilities
Licensed bar
Movies in room
Microwave in room
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Private car parking
Quiet location
Radio in room
Refrigerator
Restaurant
Self controlled heating/cooling system
Shop
Shower
Spa
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Telephone - Free local calls
Television
TV - Free HBO
TV room
Valet Parking
Video Games in Room
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Hilton Garden Inn
30 Miles from Boston Logan Airport
50 Miles from Providence Airport
Airport Shuttle? Sorry, no airport shuttle available.
Local Shuttle Info: Town shuttle service
Testimonials: Why use Hotel Planner?
"Thanks for all the help. Your staff has been great. I was not looking forward to arranging accommodations for guests---but, after finding your website, it was a piece of cake. I will recommend you to friends and family." L.F. - Orlando, FL
"I can't say enough about your event planning service. You have a client for life. We will definitely use you next year for our annual 46th reunion in 2010. We don't know where the destination will be as of this writing, but we know who will be our planner! Thank you so much again for your excellent and professional service. I would be happy to fill out any type of evaluation or recommendation of your service. Just let me know." D.S. - Orlando, FL
Based on 192 traveler reviews 
Value
Rooms
“Great place to stay in the Plymouth Area”
“Probably not worth the hassle”
One king bed room
Two Queen Beds, Non-Smoking, Accessible