May 8, 2013
Jly123, London, United Kingdom | Trip type: Family
I stayed at this hotel for 2 nights in February 2013
Key points:
- Location was 10mins walk away from the main bus station & train station (direct bus to...
more »
I stayed at this hotel for 2 nights in February 2013
Key points: - Location was 10mins walk away from the main bus station & train station (direct bus to the airport) - As the hotel was already centrally located, it only took 5 to reach the main shopping mall and high street (historical buildings surrounded the area, which was nice to see) - Hotel receptionist was friendly upon arrival - I opted for a twin room, the bed was very comfortable and clean. The room was spacious (if you want a good view of the mountain, call the hotel up and ask them if can stay on the 11th floor) - Bathroom was spacious, alittle outdated, but it was clean and had a bath and shower head. - Free wi-fii access was only available in the lobby. It had comfy sofas so I didnt mind - Gym and sauna included - Worth noting that, the 'free shuttle' bus to the slopes wasn't available. I asked the receptionist but they didn't clarify the reasons for it being unavailable
Overall, I give this hotel a very good rating, its location was unbeatable and the room was very comfortable.
May 3, 2013
flyingboy72, Leeds, United Kingdom | Trip type: Friends getaway
As a Hilton Honours Gold member, Our whole experience with this property was very disappointing and it amazes me how it can be allowed to be part of the Hilton...
more »
As a Hilton Honours Gold member, Our whole experience with this property was very disappointing and it amazes me how it can be allowed to be part of the Hilton Family. If your used with the first class Luxurt of properties such as Hilton Munich Park, Hilton Frankfurt, Hilton London Park lane, Hilton Warsaw and Hilton Prague your in for a big shock when you arrive here. After spending a week at a luxury resort in the German Alps and a spectacular train journey into Innsbruck we arrived feeling very underwhelmed. A Old uninviting lobby that stunk of stale cigareete smoke and only one poor chap on reception. On a positive note the hotel is very central. No recognition for my gold status apart from free breakfast and Internet which im automatically entitled to due to my current Hilton Tier. No upgrade to deluxe room category which I perfectly understood as Hotel was full this weekend but what really annoyed me is that my preferred roomtype was not honoured. We were given twin bedded rooms for both rooms booked, dispite Having emailed hotel a week in advance to request Kings as stipulated in my HHonours profile. Rooms are old, unfurnished and the bathrooms look something out of the 1960s. If it were not for the usual Peter Thomas Roth toiletries you would never thing that you were in a Hilton! I have stayed in much better Hampton by Hilton properties. One of our rooms stunk of cigarette somoke and in the other room the air con did not function. We found the duty manager quite unhelpful, rude and unprofessional. He has no concept of customer service and needs to be sent off to Hilton school! The Male receptionist did all he could to try and make us comfortable. Went to use the health club. very little equipment, some of it not functioning. The steam room was broken with an out of order sign in, went into sauna to be greeted by two young austrian men who told us we must strip naked in the sauna. went out removed my swim wear, put on a towel and was then told to take my towel off, I must be fully exposed and place my feet on the towel for hygiene reasons. This was simply too much, just got up and left! what kind of place is this. Gym needs a serious refit and the rooms need a total refurbishment to bring them up to Hilton Standard. Gold and Diamond members please take note there is no Executive lounge at this hotel and they provide no additional benefits. I think the reason this hotel is probably so bad is because there is not much five star competition in Town. If Marriott, Dorint, IHG or Sheraton moved into town they would have to move fast to remain competitive. I fully understand this is not the norm for Hilton so see it as an Isolated Incident but will be contacting Hilton HQ sugesting that they give it a thorough inspection. It may work better if they rebrand it as a doubletree « less
“Excellent location”
May 2, 2013
David N, Bangkok, Thailand
Stayed at this hotel a few times before also. Excellent location just a three minute walk from the train station. Arrived late in the night and was offered an upgraded...
more »
Stayed at this hotel a few times before also. Excellent location just a three minute walk from the train station. Arrived late in the night and was offered an upgraded room immediately. No waiting time. Highly Recomended « less
Everything that you expect of a Hilton. Nice facility, good sized clean rooms, good service. Ordinarily, I'd say the value was good...However, if you add parking and internet (it adds...
more »
Everything that you expect of a Hilton. Nice facility, good sized clean rooms, good service. Ordinarily, I'd say the value was good...However, if you add parking and internet (it adds a 33% increase to the total price) and thus diminishing the value. While parking add-on's a fairly typical, in 2013 internet access should be free (something you can get from any coffee shop). Add-on fees are fine if you a using a discounter like Ryan Air, but I am quite sure Hilton doesn't fancy itself a discounter.... « less
“Good Hotel in Innsbruck, Austria”
Apr 28, 2013
Marvin M, Dubai, Dubai, United Arab Emirates | Trip type: Business
I have stayed in the hotel 3 times now for business trips and have enjoyed the clean rooms, amenities & friendly staff at the restaurant Konrad and the professional reception...
more »
I have stayed in the hotel 3 times now for business trips and have enjoyed the clean rooms, amenities & friendly staff at the restaurant Konrad and the professional reception staff. I am disappointed with how strict they are with check out and check in timings. I understand the reasons behind the strict check out policy due to high occupancy in hotel( a lot of tourists in Innsbruck)but since I and my company colleagues have stayed in the hotel quite frequently, I am disappointed that hotel brand loyalty is not recognized even for our company who would sometimes book a group of 14- 16 people 6 to 8 times in a year. Nice location and iew of the mountains.. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
This mountain view room measures 323 square feet (30 square meters). Wireless Internet access (surcharge) keeps you connected, and the 37-inch flat-screen TVs offers premium TV channels. Request an in-room massage. A minibar and a coffee/tea maker are provided. The private bathroom has a shower/tub combination, as well as designer toiletries, complimentary toiletries, and a hair dryer. A laptop-compatible safe, a desk, and complimentary weekday newspapers are among the conveniences offered. This room is Non-Smoking.
Twin Hilton Deluxe Room
Two Twin Beds
This mountain view room measures 323 square feet (30 square meters). Wireless Internet access (surcharge) keeps you connected, and the 37-inch flat-screen TVs offers premium TV channels. Request an in-room massage. A minibar and a coffee/tea maker are provided. The private bathroom has a shower/tub combination, as well as designer toiletries, complimentary toiletries, and a hair dryer. A laptop-compatible safe, a desk, and complimentary weekday newspapers are among the conveniences offered. This room is Non-Smoking.
King Hilton Deluxe Room
One King Bed
This mountain view room measures 323 square feet (30 square meters). Wireless Internet access (surcharge) keeps you connected, and the 37-inch flat-screen TVs offers premium TV channels. Request an in-room massage. A minibar, a coffee/tea maker, and a coffee/tea maker are supplied. The private bathroom has a shower/tub combination, as well as designer toiletries, complimentary toiletries, and a hair dryer. A laptop-compatible safe, a desk, and complimentary weekday newspapers are among the conveniences offered.
Business Suite, One King Bed
One King Bed
This room overlooks the mountains. Wireless Internet access (surcharge) keeps you connected, and the 37-inch flat-screen TVs offers premium TV channels. Request an in-room massage. A minibar and a coffee/tea maker are provided. The private bathroom has a shower/tub combination, as well as designer toiletries, complimentary toiletries, and a hair dryer. A laptop-compatible safe, a desk, and complimentary weekday newspapers are among the conveniences offered. This room is Non-Smoking.
Testimonials: Why use Hotel Planner?
"Thanks to you I have several new hotel options. Usually when I get a group request I do not have the time to call around and check vacancies and rates and such. Your app has saved me so much time!" K.D. - Grand Rapids, MI
"I had never heard of your website, but my nephew has hotel experience and mentioned it. This is the first time I have had to book a block of rooms for a family wedding, and I was somewhat concerned about how to go about it. Your website made it easy, and and I would highly recommend it." K.C. - Catskills, NY
Based on 540 traveler reviews 
Value
Cleanliness
“An Under Performing Hilton- Stay away!”
“Good Hotel in Innsbruck, Austria”
Double Hilton Guestroom
King Hilton Deluxe Room