Hotel Reviews for Sheraton Philadelphia Downtown Hotel
3.5out of 5Based on 909 guest reviews, Average
Based on 1,061 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
248
Very Good
328
Average
223
Poor
140
Terrible
122
Most Recent Traveler Reviews:
“OVER PRICED AND HORRIBLE SERVICE”
May 21, 2013
Abby M, Storm Lake, Iowa | Trip type: Business
Was staying here for a conference and was told the rate would be a lot cheaper and they charged me more than they said over the phone. Sheets were stained,...
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Was staying here for a conference and was told the rate would be a lot cheaper and they charged me more than they said over the phone. Sheets were stained, and when i ordered room service they brought me the wrong thing and it was cold and charged me 67 bucks for a sandwhich. When I tried talking to them about it I was ignored and treated poorly by two girls at the front desk. When I got online with them i was given some points for my trouble...... i dont want points i want it taken off my bill not points to stay here again!
May 20, 2013
Jennifer M, Charleston, South Carolina | Trip type: Business
This hotel should be 2 stars at best. The rooms (and most of the hotel) are dark and musty. Air conditioner blew mold and dirt all over the bed. Stains...
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This hotel should be 2 stars at best. The rooms (and most of the hotel) are dark and musty. Air conditioner blew mold and dirt all over the bed. Stains everyonwhere in the carpet and linens. Toilet cut on and off all night. Remote was broken. Housekeeping did not restock anything during my stay.
I have never been in a hotel were you could hear everything like you could here. Even though I was on the 10th floor I could hear the construction and freeway like they were only inches away. You could also hear every little noise in the halls.
Management response from Philip Marcano, Front Office Manager
Thank you for your review. It is regrettable that your stay was not a pleasant one. One of the major purposes of online reviews is to highlight area of improvement. It is troubling to me that your stay was not satisfactory at all. I would like you to contact me so we can discuss this matter further. I can be reached at 215-448-2000. Regards,
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“Good Location & Friendly Staff”
May 20, 2013
jsthouston, Houston, texas, USA | Trip type: Couples
While this hotel may not be quite four stars in terms of rooms and common areas it exceeded my expectations. We arrived around two on Friday and were promptly checked...
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While this hotel may not be quite four stars in terms of rooms and common areas it exceeded my expectations. We arrived around two on Friday and were promptly checked in despite the hotel being sold out for a medical convention. The desk staff was friendly and efficient as were all the staff I encountered during my brief stay. The location, a short block from Logan Square, is perfect if your going to the Barnes as we were, or indeed most of the big museums in town.
I read a lot about how expensive parking at the hotel was but did it any way and was surprised that checking in on Friday the rate was only $20, not bad for a garage in the heart of the city and offering in and out privileges. Not only was the price less than I anticipated this was one of those underground garages that is NOT all tight turns, narrow lanes and tiny spaces.
Our room was ordinary Sheraton quality but the gym was nice and we had a bit of a view out over the square and toward the big art museum. All and all it was a good Sheraton in a good location with an above average staff. « less
Read management response to this review.
Management response from Philip Marcano, Front Office Manager
Thank you for your review. We appreciate your kind words. We will pass along your compliments to our team members. On behalf of the Sheraton Philadelphia Downtown, thank you. Regards,
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“Great Customer Service”
May 18, 2013
tommymdaniel, West Point, New York | Trip type: Business
The Concierge Mary Mastrobuoni offered the most professional service I have ever received at a hotel. She was extremely friendly and helpful and was just the beginning of the warm...
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The Concierge Mary Mastrobuoni offered the most professional service I have ever received at a hotel. She was extremely friendly and helpful and was just the beginning of the warm hospitality I received from the hotel staff. « less
Read management response to this review.
Management response from Philip Marcano, Front Office Manager
Thank you for your review. We appreciate your kind words. We will pass along your compliments to our team members. On behalf of the Sheraton Philadelphia Downtown, thank you. Regards,
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“Average”
May 17, 2013
Donna211, Limerick, Ireland | Trip type: Business
Having stayed in this hotel for a week, I got to know it pretty well. It's ok. It's actually pretty average. If you are in town for a convention, try...
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Having stayed in this hotel for a week, I got to know it pretty well. It's ok. It's actually pretty average. If you are in town for a convention, try and stay in the Lowes or the Marriott for ease of access. It's actually about a 10 minute walk from the convention centre. Its also a little tired, in another few years, it's going to need an overhaul.
I stayed on the 25th floor, Club Level. The lounge for club level guests had 2 screaming children, one hassled waiter and cereal, juice and mess everywhere. Not exactly the business lounge I had expected,
The staff are fine. They don't have the same finesse as the staff in the Marriott or other hotels I've used. I asked for some items to be dropped to rooms for guests and this took at least 5 minutes of explaining. It's a pretty standard service for a business hotel. I was also told to get the room numbers myself and give them to the bell man.
The breakfast is basic. It's really not impressive and the breakfast area is right there in the lobby so all the people walking around are pretty much watching you!
It's ok location wise, not outstanding on service but its still perfectly fine for groups that aren't demanding. Note; they charge $50 PER CONNECTION for meeting room wifi. Outrageous! « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Pillowtop mattress with premium bedding including cotton linens. View of the city. 275 square feet. Desk with ergonomic chair. Flat-panel television with premium cable channels and pay movies. Wired and wireless Internet access (surcharge). Cordless phone. Complimentary weekday newspapers. Partially open bathroom with shower/tub combination. Bath amenities include hair dryer and complimentary toiletries. Blackout drapes/curtains, clock radio, and electronic check-out. Air conditioning. Refrigerator, microwave, and turndown service available on request. Wheelchair accessible.
Run of House
One Bed
This room overlooks the city. For a good night's sleep, the pillowtop bed is dressed with premium bedding and cotton linens. The partially open bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. Wired and wireless Internet access (surcharge) keeps you connected, and the 42-inch flat-screen TVs is offered for your entertainment. A coffee/tea maker is supplied while a microwave and refrigerator can be requested. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Amenities - Sheraton Philadelphia Downtown Hotel
Air conditioning
Alarm clock
ATM
Baggage storage facilities
Car rental
Central location
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Dinner available
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Garage
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Private car parking
Radio in room
Restaurant
Self controlled heating/cooling system
Shop
Shower
Swimming pool - indoor
Tea and coffee making facilities
Telephone in all rooms
Television
TV - Free Cable
Valet Parking
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Sheraton Philadelphia Downtown Hotel
We are located 8 miles, 20-30 minutes from the Philadelia International Airport (PHL). We do not offer shuttle service and a one way taxi fare is approx. $30.
Airport Shuttle? Sorry, no airport shuttle available.
Testimonials: Why use Hotel Planner?
"Loved the site, it really is a GREAT help when planning for a large church group! THANKS" J.P. - Chattanooga, TN
"On behalf of our entire group, I would like to thank you. The service you provide is a very valuable and helpful service. Do you service the entire United States? I book rooms a couple of times a year for different activities that our group participates in, and will use your service again in the future." M.G. - Yorkville, IL
Previously Known As: Sheraton Philadelphia Downtown
Based on 1,061 traveler reviews 
Value
“OVER PRICED AND HORRIBLE SERVICE”
“Old and very loud”
“Good Location & Friendly Staff”
“Average”
Traditional Room