All 379 rooms of the hotel´s guestroom and suites, offer Sheraton Sweet Sleeper Bed, 32 LCD sxreen, amazing views over the city, the hotel gardens and the Andes Mountains. Explore a wide variety of culinary alternatives. Experience the award-winning cuisine of El Cid Restaurant, a light meal at El Jardin Coffee shop, share a drink or a cup of coffee in the lobby Nar. When spring arrives, El Bohio, our unique outdoor restaurant opens to present delightful specialties on the grill.
Convention center with 15 meeting rooms with capacity for up to 2.000 peopple, Business Center with 3 boardrooms, modern worksstations.
Star Rating:
Local Attractions:
With the impressive Andes Mountain Range as a backdrop, the Sheraton santiago Hotel & Convention Center is located in the midst of parks and gardens in the exclusive Providencia residential district an a short distance away from the most important commercial and finacial centers and the city´s main shopping malls. Santiago´s proximity to the coastal line and world-class ski resorts, provide valid arguments to be considered as a major tourist attraction all year round.
Hotel Reviews for Sheraton Santiago Hotel & Convention Center
4.0out of 5Based on 235 guest reviews, Very Good
Based on 304 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
77
Very Good
116
Average
64
Poor
34
Terrible
13
Most Recent Traveler Reviews:
“A lot of room for improvement (for its category)”
May 15, 2013
sesog, Madrid, Spain | Trip type: Business
Let first say, Sheraton is a good hotel, but was and should be a lot better! The fruits in the breakfast were terrible (not accordingly with a fruit exporter like...
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Let first say, Sheraton is a good hotel, but was and should be a lot better! The fruits in the breakfast were terrible (not accordingly with a fruit exporter like Chile). The SPA steam bath was not working at 7am ( the gym starts at 6:30 am). And one day the room was not done. Besides that location, and services are good. I would give them a last chance « less
“Not bad.”
May 14, 2013
dc4opera, Lexington, Kentucky
Nothing big to really complain about although I think it could use a bit of remodelling. The bathroom fixtures were showing their age. The waitstaff can be very slow in...
more »
Nothing big to really complain about although I think it could use a bit of remodelling. The bathroom fixtures were showing their age. The waitstaff can be very slow in the lobby bar. Internet is NOT free in your room but is free in the lobby. Subway is around 4 blocks away. « less
Read management response to this review.
Management response from howie brown, General Manager
Dear Guest
We greatly appreciate your Trip Advisor comment with your feedback about your experience at our Hotel.
Our guests comments are vital to us. When positive, we feel rewarded in our efforts and our employees grow and gain confidence through positive reinforcement. When something goes wrong, our clients honest feedback helps us promptly correct any deviation in our service standards.
As you correctly pointed out, we are now working in a full rehab project for our rooms during 2014. Also please receive my apologies for the delays you may have encountered in our Lobby Bar.
Thank you again for your comments and we really expect to see you again in the short time.
Cordially yours, Howie Brown General Manger
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“relax and care”
May 12, 2013
Grabitaly, bologna | Trip type: Family
Great hotel and excellent location. We stayed 4 days and the service is excellent and outstanding. The concierge desk was really helpful and they gave you interesting direction and guidance....
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Great hotel and excellent location. We stayed 4 days and the service is excellent and outstanding. The concierge desk was really helpful and they gave you interesting direction and guidance. Stunning attentive: I went back from a jogging session and they offered me a bottle of water just in the lobby entrance! Very great breakfast. Excellent food at the El Cid internal restaurant. Good beds, nice rooms. There's a superb sundeck, pool and backyard for relaxing and enjoying the warm season; gym and indoor pool are wonderful. Good staying when visiting Santiago. It’s outside the crowd downtown, but very close to all your touristic options. « less
Read management response to this review.
Management response from howie brown, General Manager
Dear Guest,
Thank you for the great feedback you have provided. I am glad to hear that your experience fulfill your expectations and you felt at home. I appreciate very much you took part of you time to review this property.
Sincerely yours,
Howie Brown General Manager
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“Overall a very nice hotel...”
May 9, 2013
Willbfun, Newnan, Georgia | Trip type: Business
The Sheraton in Santiago has a lot going for it. The location is quite good, especially if you enjoy running and want to run some hills right behind the hotel...
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The Sheraton in Santiago has a lot going for it. The location is quite good, especially if you enjoy running and want to run some hills right behind the hotel (San Cristobal, Parque Metropolitano).
Most of the staff is very friendly, though if you plan on becoming a regular customer, be advised that the staff turnover seem to be quite high; don't be surprised if your favorite employees there are gone, shortly after you enjoyed getting to know them...!
The supervisor managing the excellent Breakfast Buffet is extremely helpful and courteous, and deserves special mention: Mr. Gerardo Arias.
In the summer, the outside pool is aesthetically very pleasing and relaxing, except that something should be done about the freezing cold temperatures of the water in the pool itself...! A couple of solar panels could perhaps help keep that pool a few degrees warmer? There is also an indoor heated swimming pool, of course...
The weakest link is the slooow service offered by the staff by the pool, namely the people bringing you any snacks or drink orders. They rarely check on customers to see if they need refils on drinks, or to see if they need anything else. There is no concept of working for more and better tips ($$$), or trying to suggest any meal or beverage purchases that might increase revenue for the hotel. They are young, pretty, and friendly, but usually stay by the bar, and rarely venture around the pool, checking on guests.
The premium part of the hotel is the Sheraton Towers. The rest of the hotel's rooms are more basic. Another reviewer mentioned it can be noisy. That can be true if there are any wedding parties, or other such celebrations. The hotel can sometimes be quite crazy, if there are conventions or special events in town. « less
Read management response to this review.
Management response from howie brown, General Manager
Dear Guest,
In regards to your review, I appreciate your comments on Gerardo Arias. He is very professional and committed to his job, no doubt that I will share this with him.
About our F&B service, we are working together with the Training Manger on the issues you mentioned. Sheraton Santiago’s main objective is that guests feel at home. I am sorry that in this opportunity our service did not meet your expectations.
Thank your for sharing your experience with us. Cordially yours, Howie Brown General Manager
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“Great hotel to stay.”
May 7, 2013
KISH60763, New York City, New York | Trip type: Couples
Great hotel and excellent location.I stayed there 4days and the service was excellent and outstanding. The concierge desk was really helpful and they gave you good direction and proper guideance,they...
more »
Great hotel and excellent location.I stayed there 4days and the service was excellent and outstanding. The concierge desk was really helpful and they gave you good direction and proper guideance,they do there best to help you.I stayed in the CLUB room which includes breakfast tea and supper.Excellent food.I will go back there tommorow because you feel very relax and having breakfast in the morning the andes looking at you.Great view. « less
Read management response to this review.
Management response from howie brown, General Manager
Dear Guest,
Thanks for your review. Your nice comments will be shared with all the staff involved. I am happy that your enjoyed our property.
My best regards,
Howie Brown General Manager
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Room Types - Sheraton Santiago Hotel & Convention Center
Classic
One Queen Bed or
Two Twin Beds
Measuring 237 square feet (21 square meters), this room overlooks the city or mountains. Slip into the Select Comfort bed with cotton linens and a down blanket for a good night's rest. The private bathroom has a shower, as well as bathrobes, complimentary toiletries, and a hair dryer. Wired and wireless Internet access (surcharge) keeps you connected, and the 32-inch LCD TVs is offered for your entertainment. A minibar and a coffee/tea maker are supplied. A laptop-compatible safe, a desk, and a separate sitting area are among the conveniences offered.
Amenities - Sheraton Santiago Hotel & Convention Center
Air conditioning
Alarm clock
ATM
Baggage storage facilities
Car rental
Central location
Charge for early check out
Clothes drying
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Currency exchange
Dinner available
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health center
Hair dresser
Handicap accessible
Ice Maker
Internet - wireless
Ironing facilities
Laundry facilities
Mini bar
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Private car parking
Private garden grounds
Quiet location
Radio in room
Restaurant
24 hours room service
Safe in rooms
Sauna
Self controlled heating/cooling system
Shower
Spa
Swimming pool - outdoor
Swimming pool - indoor
Telephone
Telephone in all rooms
Television
TV - Free Cable
Tennis court
Terrace
Travellers cheques accepted
TV room
Valet Parking
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Sheraton Santiago Hotel & Convention Center
Arturo Merino Benitez Airport, 30 minuts aprox. from the airport to the hotel, USD 50 in taxi one way
Airport Shuttle? Sorry, no airport shuttle available.
Local Shuttle Info: no shuttle
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Based on 304 traveler reviews 
Value
Cleanliness
“A lot of room for improvement (for its category)”
“Great hotel to stay.”
Classic