Four points by Sheraton offers all the modern amenities a busy traveler expects from a quality hotel. All our guest rooms are designed for a very comfortable stay with a pleasant ambiance in a safe and secure enviroment. Every guest room is furnished with refrigerator, coffee maker, executive work desk, three phones with voice mail, data port and high speed interent access, 27' calbe television, hair dryer and iron & ironing board. We off three different types of Signature Suites - 2 Story Loft Suites with large living area with wet bar and a dining table, Executive Suites which are spacious and beautifully furnished and Jacuzzi Suites. Complimentary Fitness Room, USA Today and Wall Street Journal. Bistro 123 serves breakfast, lunch and dinner as well as room service.
Star Rating:
Local Attractions:
San Francisco International Airport, Candlestick Point,
“Decent place to stay for an early morning flight”
May 18, 2013
batesczsg, Washington DC, District of Columbia | Trip type: Couples
The hotel appears to be recently renovated, and the room (on two levels - bed and bath upstairs) was clean and fresh feeling. They are not lavishly appointed, but functional....
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The hotel appears to be recently renovated, and the room (on two levels - bed and bath upstairs) was clean and fresh feeling. They are not lavishly appointed, but functional. Shuttle provides regular service to airport - shared with several other hotels so allow sufficient time. Breakfast in the morning was good. Room is a bit noisy with traffic sounds from 101 added to the airport traffic. Used frequent guest points, but since the room was reserved, the category for the hotel went up, so more points required. The room is not inexpensive, and only the proximity to the airport would justify the cost in points or cash. « less
“Great nice Hotel by the Airport in SF!”
May 12, 2013
Coul1 | Trip type: Business
I enjoyed my stay in this hotel. It has great service with a little bar and restaurant.
The hotel is fairly small, but the rooms are very nice and well...
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I enjoyed my stay in this hotel. It has great service with a little bar and restaurant. The hotel is fairly small, but the rooms are very nice and well appointed!
It is a nice hotel if staying for a day or 2 while flying into San Fran airport. « less
“Good for a stop over”
May 12, 2013
DisneyNorwich_UK, Norwich, UK | Trip type: Couples
For what we wanted it was absolutely fine, one night stop over on route to Hawaii then 3 nights on way back so we could see some of San Francisco....
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For what we wanted it was absolutely fine, one night stop over on route to Hawaii then 3 nights on way back so we could see some of San Francisco. Got room free using SPG points and have no complaints. We checked location so expected it to be next to freeway and for an airport hotel was not expecting a view. Rooms - nothing to complain about. Shuttle service reliable, staff all friendly and efficient. Room was really well cleaned and made up during our longer stay and we managed to get a late check out which was great for our evening flight back to the UK. Breakfast good, we could have walked to the IHOP but for £13 we got 2 eggs, bacon or sausage, hash browns, some melon pieces and juice. Ate at Hoolihans at the Holiday Inn opposite which was OK or downtown in the evenings, but menu and food from what we saw looked OK too. Lift a little slow and there is only one but wasn't that inconvenient. Local bus stops right outside and timewise there is little difference in taking shuttle to airport then catching BART downtown. It is also only $2 in, $4 back plus you get to see so much more. Bus drivers really helpful and friendly too. It could do with a make-over in places but for an airport hotel with a free shuttle suited our needs and would use it again. « less
“Convenient”
May 7, 2013
globetrotterz, Florida
Upgraded to a 2 floor suite (liv area downstairs and bed &bath upstairs)...nice. I appreciated it...the view however from both floors of the suite overlooked the freeway and gas station....
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Upgraded to a 2 floor suite (liv area downstairs and bed &bath upstairs)...nice. I appreciated it...the view however from both floors of the suite overlooked the freeway and gas station. Had to drag luggage upstairs as closet, bathroom etc were there. the property is a bit dated but the upgraded decor helps. The gym was actually surprisingly well equipped. Free weights are always a treat as opposed to universal machines. There are a few food options nearby, Houlihan's, IHOP and Beijing Buffet. The hotel has a restaurant and bar however it was empty, plus the drinks are quite pricey and there was no happy hour or drink specials. They did however provide several delivery menus. I ate at Houlihan's this trip but turns out I should have gone for the buffet...or even IHOP! « less
Read management response to this review.
Management response from Nikki Porter, Starwood Hotels
Thank you for taking the time to give us your feedback. We're happy to hear you enjoyed your guest room and our convenient location - and the fitness center too! If you choose to stay with us again, ask us about our Four Points Best Brews™ program. Thanks again for sharing your comments. Take care.
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“Good and Strategic Hotel for Quick Stop, but Hotel Driver is Terrible!”
Apr 26, 2013
Iggy549, Dubai, United Arab Emirates | Trip type: Solo travel
I was looking for good hotel options because I only have one night in SF. Stayed here for 1 night on April 17th and would have been a perfect hotel...
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I was looking for good hotel options because I only have one night in SF. Stayed here for 1 night on April 17th and would have been a perfect hotel if not for my experience with the driver. Firstly, what prompted me to choose this hotel was the free pick-up and drop at the airport. Secondly, I could use this transport to take the BART (the bus leaves and picks up passengers every 35 minutes, I was told). When I arrived at the airport, I only waited for around 5 minutes en route to the hotel. The guy from the front desk was really helpful and showed me an address where to dine-out. Hotel room is spacious and clean.
Things were headed in the wrong direction when I had this unforgettable experience (in a bad way) with the hotel driver, a thin Chinese-looking guy. I asked him in a nice way if I could ask for his mobile for emergency purposes only (remember, I only have one night so I wanted to maximize my time). He kinda shouted at me and was his response was awkward and embarrassing since there were also passengers around. I dropped the subject because maybe he didn't get it. Second experience was my during my last day, I almost missed my flight when at the airport pick-up, he only stopped for around a few seconds. I walked fast to get on to the bus but then he left. So I informed the reception why did he stop briefly and relayed the message to come back for me. I was told to wait for 15 minutes, but in fact, I had to wait another 35 minutes. Lastly, when he finally picked me up, the same guy striked up a conversation with me and he told me "you don't know American culture." I said how come he said it and he said it's because I asked for his mobile the day before. I mean, granted, partly it was my fault to have asked. However, saying that opinion as a frontline hotel staff doesn't bode well to the customers. I told him he's rude and he denied it, he said "he doesn't care, it's his personality." There was no way I could have a decent conversation with this guy as he asked me questions to prove his claim. When I informed him that I have siblings living in the US, he didnt ask again.
When I collected my luggage from the hotel, I was the only one in the bus. I waited even at the last time from the driver to apologize. I was prepared in giving him tips even for what had happened, but when he didn't say a word, why should I? I could have just let this pass, but it's way too much of a bad experience to let this go. I have travelled extensively across the Middle East, Europe and have been in the US before, so being treated this way is not acceptable. « less
Read management response to this review.
Management response from Nikki Porter, Starwood Hotels
Thank you for taking the time to share your comments and concerns. We are happy to hear that you enjoyed the hotel and location, but regret to hear about your experience with the shuttle driver. The shuttle is operated by a third party company and services the hotel, among several others. We have set up a meeting with the Services Manager of the shuttle bus company to discuss your comments further. We appreciate your valuable feedback and look forward to seeing you next time you are traveling to San Francisco.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Traditional Room
One king or two queen Four Points by Sheraton Four Comfort Beds. Double-paned windows. Desk with swivel chair. Club chair. Complimentary high-speed Internet access. Cable TV with video games (surcharge), premium channels, and pay movies. Three phones, including bathroom phone. Complimentary weekday newspaper. Compact refrigerator. Laptop-compatible safe.
Traditional Two Queens
Two Queen Beds
Complimentary wired and wireless Internet access keeps you connected, and the video-game console is offered for your entertainment. A coffee/tea maker and a refrigerator are supplied. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. Complimentary bottled water, a laptop-compatible safe, and a desk are among the conveniences offered. This room is Non-Smoking.
Traditional One King
1 bed. Desk. In-room safe (accommodates laptop). In-room safe. Wired high-speed Internet access (complimentary). Cable television service. Cable/satellite television channels. Television. Premium television channel(s). Pay movies. Video-game console. Multi-line phone. Voice mail. Clock radio. Complimentary bottled water. Refrigerator. Coffee/tea maker. Shower/tub combination. Bathroom phone. Hair dryer. Complimentary toiletries. Iron/ironing board. Complimentary weekday newspaper. Blackout drapes/curtains. Air conditioning. Climate control.
Junior Suite
One king bed and one sofa bed. Cherry-wood furnishings. Coffee table. Desk with ergonomic chair. Complimentary high-speed Internet access. 27-inch cable TV with video games (surcharge), premium channels, and pay movies. Two-line speaker phone with data port and voice mail. Complimentary weekday newspaper. Compact refrigerator. Bathroom phone. Laptop-compatible safe.
Loft (Suite)
One King and One Sofa Bed or
One Queen and One Sofa Bed
Complimentary wired and wireless Internet access keeps you connected, and the video-game console is offered for your entertainment. A coffee/tea maker and a refrigerator are supplied. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. Complimentary bottled water, a laptop-compatible safe, and a desk are among the conveniences offered. This room is Non-Smoking.
xQueen Loft
One Queen and One Sofa Bed
Complimentary wired and wireless Internet access keeps you connected, and the video-game console is offered for your entertainment. A coffee/tea maker and a refrigerator are supplied. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. Complimentary bottled water, a laptop-compatible safe, and a desk are among the conveniences offered. This room is Non-Smoking.
Amenities - Four Points Sheraton
Air conditioning
Airport Shuttle
Alarm clock
ATM
Baggage storage facilities
Breakfast in room
Complimentary newspaper
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Dinner available
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health center
Garage
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - ethernet
Ironing facilities
Laundry facilities
Licensed bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Private car parking
Quiet location
Radio in room
Refrigerator
Restaurant
Safe in rooms
Self controlled heating/cooling system
Shower
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Travellers cheques accepted
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Four Points Sheraton
We are 2 miles from the San Francisco International Airport. We offer complimentary airport shuttle to and from the airport. Approximate travel time is 10 minutes. Operates daily 5am - 12am and is on call between the hours of 12am and 5am.
Airport Shuttle? Yes! There is an airport shuttle.
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Based on 245 traveler reviews 
Value
“Decent place to stay for an early morning flight”
“Great nice Hotel by the Airport in SF!”
“Good and Strategic Hotel for Quick Stop, but Hotel Driver is Terrible!”
Traditional Room
Traditional One King