915 Westgate Resort Rd., Gatlinburg, TN 37738 United States (USA)
View Map 1-800-230-4134
3.5 Star Mountain property
Check availability
3.5/ 5

Based on 1277 guest reviews

Show Guest Reviews
  • We have an outdoor pool
  • The Avg. Group Discount is 24.2%!
  • Gym is available on property
  • 851 rooms in property
  • 6 floors in hotel
  • Check-out: 10:00 am
  • Group friendly rating of 10.0/10

Check Rates

Click to see Calendar

Click to see Calendar

Local Attractions

Wild Bear Falls Indoor Water Park on Property. 60, 000 square feet of year-round fun features lazy river, water slides, tipping bucket and state of the art retractable roof.

Verified Reviews of Westgate Smoky Mountain Resort & Spa

Below are the verified reviews from guests that we have booked recently:
"Awesome lodging for our youth group!"
Overall Score5.0/ 5
We brought 23 kids and nine adults up for Resurrection 2014. We were able to divide our boys in the five bedroom unit and girls in the four bedroom with adult chaperones in the private masters and it worked out great. We had more than enough space and privacy. The units were beautifully decorated and super clean. It snowed during our stay (we were at the very top) and the resort road crew did a wonderful job keeping the roads in great shape. I felt the indoor waterpark is a little over priced. I would definitely stay here again.
(Group coordinator, booked 15 rooms), from US flag
22-Jan-2014 Verified Review

Customer Reviews of Westgate Smoky Mountain Resort & Spa

3.5 out of 5.Based on 1277 guest reviews, Average

Property Description

A rustic mountain retreat, Westgate Smoky Mountain Resort & Spa lies in the heart of the beautiful Great Smoky Mountains on 70 acres adjacent to Great Smoky Mountains National Park, the most-visited national park in the United States and the largest national park East of the Rockies. Westgate Smoky Mountain Resort is the perfect spot from which to enjoy the amazing scenery, outdoor recreational activities such as hiking and whitewater rafting, eclectic attractions such as Dollywood theme park and Ripley’s Aquarium of the Smokies, shopping outlets and family-friendly restaurants. The abundance of onsite amenities at Westgate Smoky Mountain Resort includes the mountain-themed Wild Bear Falls indoor water park, which features a state-of-the-art retractable roof and 60,000 square feet of fun for the entire family such as waterslides, 900-foot lazy river, zero-entry pool, hot tubs, toddler play area and interactive tree house play structure, as well as the Roaring Fork Snack Bar, retail shop and Bear Foot Game Room. Westgate Smoky Mountain Resort also features two outdoor pools, two hot tubs, fitness center, playground, barbecue grills, Smoky Mountains Ice Cream Shop, attraction tickets desk, DVD rentals, business center, 24-hour Smoky Mountain Marketplace, ATM, activities program, and 24-hour front desk and security. In addition, trolley service is available to Downtown Gatlinburg and Pigeon Forge. Enjoy award-winning barbecue at the casual Westgate Smokehouse Grill, which serves breakfast and dinner daily (seasonal). The diverse menu includes St. Louis BBQ ribs, smoked beef brisket, pulled pork, chicken, steaks, pasta, seafood, burgers, sandwiches and salads. Room service is available nightly between 6 PM and 10 PM. The adjacent Mason Jar Lounge serves appetizers and snacks along with full bar service and flat-screen TVs broadcasting major sporting events. Relax and unwind at the Serenity Spa by Westgate and indulge in a mountain hot stone massage, manicure, body wrap, pedicure or facial. All Serenity Spa professionals are licensed and trained in the most current techniques to provide maximum benefits and results from your treatments. Most of the spacious villas at Westgate Smoky Mountain Resort – ranging from cozy studios to five-bedroom villas – offer a scenic riverside or mountain view, as well as a fully equipped kitchen, fireplace, jetted tub, washer/dryer, and private balcony or patio. Westgate Smoky Mountain Resort is pet friendly (fee and deposit apply). Celebrate your next special event or enjoy a group outing at Westgate Smoky Mountain Resort, which features a dedicated and experienced team of award-winning chefs, managers and catering staff. Westgate Smoky Mountain Resort creates the ideal backdrop for family, military and class reunions; church retreats, meetings, conventions, student groups; and birthday celebrations. Westgate Smoky Mountain Resort can also help you create and celebrate your dream wedding – providing the ideal backdrop for everything from small social gatherings to large weddings and receptions, as well as overnight accommodations for your wedding party and guests. Honeymoon villas are also available at Westgate Smoky Mountain Resort & Spa.

Details / Other Expenses

Check In:4:00 pm
Check Out:10:00 am
Year of Last Renovation:2011
Corridors:All Rooms Have Exterior Hallways
Non Smoking Rooms:851
Handicap Rooms:
Room Windows:Windows Do Open
Cleaning Frequency:Daily
Meeting Rooms:1 View Spaces
Meeting Space:1000 sq. feet
Banquet Space:Holds 80 people
Dist. to Food/Bars:On-site
Dist. to 24hr Restaurant:On-site
Dist. to Nearest Gym:On-site
Lounge/Bar Hours:5:00 pm until 11:00 pm
Pool Info:
We feature two outdoor pools, one of which is heated and open year round. These are free to use for all guests lodging at Westgate. We also feauture Wild Bear Falls, a 60,000 square foot indoor waterpark which is open year -round (hours vary, additional fee applies). Wild Bear falls features a state of the art retractable roof, water slides, lazy river, multiple level play structure and a zero depth todller play area. Also within Wild BEar Falls is Roaring Fork Snack bar featuring delicious hot snacks such as pizza, burgers, hot dogs, chciken and many other tasty selections.
Policies / Expenses
individual cancellation 72 hours
Typical Group Deposit:$250.00
Total Taxes:12.75%
Total Misc Fees:$0.00 USD
(mandatory resort fees/taxes)
Rooms Wireless Internet Fee: 9.99 Per Day

Amenities / Features

Pet Friendly? Yes! Pets are allowed.
The pet must weigh under 60 pounds. Cats and Dogs only. Only 2 pets allowed per unit. There is a $180.00 non refundable cleaning fee plus a $100.00 refundable damage deposit.

  • Air conditioning
  • Alarm clock
  • ATM
  • Camping or barbeque facilities
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Dinner available
  • DVD Player
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Games room
  • Grocery service
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Ironing facilities
  • Jacuzzi
  • Kitchen facilities
  • Licensed bar
  • Microwave in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Pets allowed
  • Private bathroom in room
  • Quiet location
  • Radio in room
  • Refrigerator
  • Restaurant
  • Safe in rooms
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Spa
  • Swimming pool - outdoor
  • Swimming pool - indoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • TV - Free Cable
  • TV - Free HBO
  • TV - Free Showtime
  • TV room
  • Video Games in Room
  • Voicemail

Airport & Shuttle Information

Knoxville is the nearest airport. 48 miles

Local Shuttle Info: The City of Gatlinburg and Pigeon Forge does offer a trolley service which picks up on property

Airport Shuttle? Sorry, no airport shuttle available.
Previously known as:
Westgate Smoky Mountain Resort

Seasonality of Hotel Rates at Westgate Smoky Mountain Resort & Spa

Rate fluctuations of Westgate Smoky Mountain Resort & Spa

The chart above shows seasonality ofprices for both group prices and the best individual traveler rates our rate checker could find at the time the group bid was submitted.The lowest group/meeting discount shown is 53.6% in July 2015 and the highest average individual rate is $798 in the month of March 2015. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Westgate Smoky Mountain Resort & Spa in a month when rates are lower.

People also viewed these hotels

View Now
Image of Hickory Mist
Hickory Mist ~5.04 Miles away

Meeting Rooms and Banquet Rooms at Westgate Smoky Mountain Resort & Spa

Below are the meeting, banquet, conference and event spaces at Westgate Smoky Mountain Resort & Spa.

Feel free to use the Westgate Smoky Mountain Resort & Spa meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Gatlinburg event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
Banquet Space Layout
Crescent Tables Layout
Classroom Meeting Layout
Hollow Square Table Layout
U Shape Meeting Layout
Boardroom Meeting Space
Convention Booth Layout
Theater Layout
Reception Desk for Meeting
Registration Desk for Meeting
Glassroom36 x 28 x 15100884/------242924--/----101--
Close This


Room Type:
General Meeting Room
Total Size:
1008 Sq. Feet
36 x 28 x 15 Ft.
Floor Level:
Power Outlets:
Natural Light?:
Built In Screens?
Built In Stage?
Built In A/V?
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • WIFI Internet
  • Podium
  • Flip Chart
  • Air Conditioning
Half Day Rental:
$150.00 USD
$35.00 set up fee
Glassroom Meeting Space Thumbnail 1
Glassroom Meeting Space Thumbnail 2
Glassroom Meeting Space Thumbnail 3
Photo of Glassroom

Testimonials: Why use Hotel Planner?

Testimonials icon
"I have recommended your service to several people. It has been extremely helpful. It is very efficient and a great time saver for someone who needs to make arrangements amidst working, family, etc." E.C. - Buffalo, NY

Find out more Check Rates