The Four Points by Sheraton Houston Southwest is centrally located between the Galleria and downtown Houston. We have 216 spacious guest rooms, each with complimentary high speed internet, two telephones, coffee maker, hair dryer, iron/ironing board, complimentary bottled water and a USA Today.
Complimentary high speed wireless internet throughout the hotel, a business center, fitness center, outdoor pool, laundry/dry cleaning, complimentary parking, Hertz Rent-A-Car located in the lobby, Lobby Restaurant, Lobby Bar, and Room Service. We offer breakfast, and dinner service daily.
There are 150 restaurants within 1.5 mile radius, Galleria Mall is 2.5 miles away, University Village is 1 mile and Highland Village is 1.5 miles away.
We are minutes from Toyota Center, Minute Maid Park, Reliant Center & Stadium, George R. Brown Convention Center, the Museum District, IMAX, Houston Zoo & many Golf Courses.
Star Rating:
Local Attractions:
Minutes from Toyota Center; Minute Maid Park; Reliant Center and
Stadium; George R. Brown Convention Center; Museum District;
IMAX; Houston Zoo; Hermann Park Golf; Texas Medical Center; Rice University; St. Thomas University; University of Houston; Houston Baptist University; Downtown Houston Theatres; Lakewood
Church
Hotel Reviews for Four Points by Sheraton Houston Southwest
3.0out of 5Based on 133 guest reviews, Average
Based on 169 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
36
Very Good
46
Average
30
Poor
34
Terrible
23
Most Recent Traveler Reviews:
“Good Value for Stay”
May 17, 2013
Blake O, Denver, Colorado | Trip type: Business
I am between giving this hotel 3-4 stars. This hotel was a really good value for my stay, which was four nights total (especially given the really high rates for...
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I am between giving this hotel 3-4 stars. This hotel was a really good value for my stay, which was four nights total (especially given the really high rates for Houston hotels for last minute business travel).
Starting with the good "points" of this property: the room was large, good price, the location was great, and the staff was friendly. The reasons that I had to knock off a few stars on the rating included that fact that breakfast was pretty expensive for what I got; while there were hot items available, all I wanted was a bowl of cereal and a banana, but still was charged the same price as if I had gotten an omelette, bacon, and gravy. Also, the bathrooms were very small, not in balance with the large guestrooms. Finally, while the staff was very friendly, they did not seem very knowledgeable about certain issues, and I had to wait for one of the them to ask a manager about a couple billing issues.
Overall, the positives outweighed the negatives, and I would stay here again if back in the area for work. « less
“Dirty hotel”
May 11, 2013
Bee4433, Richmond, BC | Trip type: Business
This four star rated hotel is very disappointing. The receptionist did not seem very exciting and not too eager to help. The hallway, elevator and light switches were dirty. The...
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This four star rated hotel is very disappointing. The receptionist did not seem very exciting and not too eager to help. The hallway, elevator and light switches were dirty. The room was spacious and the bed was comfortable. « less
Read management response to this review.
Management response from Melanie Garber, Starwood Hotels
Dear Bee4433, We appreciate your feedback regarding your recent stay with us. We regret to hear of your dissatisfaction with our hotel, and that you did not find some of the common areas clean, or our staff very helpful. It is very important to us at Four Points the we provide our guests with great accommodations, and the best customer service - so we apologize for any inconvenience these issues caused during your stay. I have passed your feedback along to the rest of the hotel management team, however if you would like to discuss anything further, please don’t hesitate to contact our General Manager Josh Friedman at 713-942-2111.
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“comfortable, clean, friendly, but the noise from the freeway”
First, the poor people who work at concierge. I realize that hotels must have sliding doors that open wide enough for luggage carts, but every time they open a gust...
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First, the poor people who work at concierge. I realize that hotels must have sliding doors that open wide enough for luggage carts, but every time they open a gust of warm wind pours in with tang of car exhaust. Perhaps they could have a second set of doors, because I can't imagine the effect on their health.
From the title, yep, nice large room, comfy bed, clean bath. A little wear. Internet was slow and my friend noted the TV wasn't HD although it was wall-mounted flat screen.
The main problem was the proximity to the freeway. It's not a constant drone since straight-pipe motorcycles will roar past occasionally and it is busy all night. There's also light from the highway, but at least that night I didn't hear sirens. We stayed on the third floor, so perhaps ask for a high floor facing away from the freeway. Still I bet there will be noise. I think the cheapest way for this hotel to improve would be to install small white noise machines in each room and as well as blackout curtains.
The reason that such a nice hotel is so reasonably priced has to be the freeway. It's definitely convenient to the Greenway Plaza Business District, and the Freeway will easily take you downtown or the airport or in the other direction near the Galleria. The hotel would not be a long cab ride to the Galleria, the Museum District or Rice University. It would be a little farther to the Med Center or the Astrodome/Reliant Stadium.
It's not a convenient hotel for someone who wants to explore a little on foot. There is a comic book shop and an adult boutique, but with the cars racing by on the frontage road and the pollution, it's great that the hotel has its own restaurant in case you're on your own for the day. « less
Read management response to this review.
Management response from Melanie Garber, Starwood Hotels
Dear Darshan1, Thanks for taking the time to review our hotel. We appreciate your feedback and are glad to hear you found our accommodations clean and comfortable. However we are disappointed to hear of the issues you experienced with noise in your guest room. We truly apologize for any inconvenience this may have caused during your stay, and we understand how this was frustrating as we know the importance of getting a good night’s sleep when you’re away from home. I have passed your comments along to the rest of the hotel management team so we may look into the issues you experienced further, and work on improvements in the future. We hope you will consider staying with Four Points by Sheraton again in the future.
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“Fair hotel”
May 7, 2013
CWGators, New York City, New York | Trip type: Business
My short stay at this hotel was mediocre. I enjoyed the basic gym and the friendly front desk staff who offered me a bottle of water upon my arrival. The...
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My short stay at this hotel was mediocre. I enjoyed the basic gym and the friendly front desk staff who offered me a bottle of water upon my arrival. The room was fairly basic but the internet connection was terrible. Even my Verizon wireless portable internet was spotty, which makes me believe the walls were made of steel. The lack of internet allowed me to go to bed early which was a good experience on their comfy beds. Overall, not a terrible hotel but there are better comparable hotel options in Houston. « less
Read management response to this review.
Management response from Melanie Garber, Starwood Hotels
Dear CWGators, Thank you for taking the time to share your feedback on your recent stay with us. We are pleased to hear you enjoyed our friendly staff and comfortable beds, however sorry to hear you were not pleased with other aspects of your stay. We understand your frustration with a spotty internet connection, and want you to know how important keeping our guests connected when they are on the go is to us at Four Points. We apologize for any inconvenience this may have caused during your stay, and I have passed your comments along to the rest of the hotel team so we may look into this issue further. We hope you will consider staying with us again in the future.
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“No customer by front desk manager ms. Davenport”
May 5, 2013
rhondalport
I stay at this hotel frequently because of its central location and the friendliness and professionalism of the staff The rate is generally competitive and have been visiting there over...
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I stay at this hotel frequently because of its central location and the friendliness and professionalism of the staff The rate is generally competitive and have been visiting there over the past 3 years. I fell in the lobby as a result of a gust of wind that blew the rug up. Fortunately the guests in the lobby assisted me and were genuinely concerned. Not once did the front desk person-manager ask if I was ok, if I needed assistance, or if I needed a bottle of water. She was so nonchalant and uncaring. How disappointed I was in her lack of human nature and customer service. Fortunately the other staff members I have come to know over the years great customer service overshadow her poor customer service. The general manger when I spoke to him listened to my concerns when I spoke with him. Will see what happens next. « less
Read management response to this review.
Management response from Melanie Garber, Starwood Hotels
Dear rhondalport, We appreciate your feedback on your recent experience at our hotel. We are truly sorry to hear of your negative experience with our front desk of your fall in the lobby – we hope you are ok. We understand your frustration and disappointment and know how important it is to have a caring and helpful staff. We apologize for the issues you experienced and hope we can provide you with a better experience at our hotel if you stay with us again in the future. I have shared your comments with the full hotel management team so we may address this issue further as needed.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Room Types - Four Points by Sheraton Houston Southwest
Traditional King
One king bed with pillowtop mattress, down comforters, and extra pillows. Wall-to-wall windows with view of park or outdoor pool. Armchair with ottoman. Complimentary wireless Internet access. Plasma TV. HBO and pay movies. Curved shower rod. Complimentary bottled water daily. Microwave (on request). Complimentary cribs/infant beds. Nonsmoking.
Traditional Double
Two double beds with pillowtop mattresses, down comforters, and extra pillows. Wall-to-wall windows with view of park or outdoor pool. One or two armchairs and a table. Complimentary wireless Internet access. Plasma TV. HBO and pay movies. Curved shower rod. Complimentary bottled water daily. Microwave (on request). Complimentary cribs/infant beds. Nonsmoking.
Amenities - Four Points by Sheraton Houston Southwest
Air conditioning
Alarm clock
ATM
Baggage storage facilities
Breakfast in room
Car rental
Central location
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Dinner available
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health center
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Ironing facilities
Licensed bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Radio in room
Restaurant
Self controlled heating/cooling system
Shower
Swimming pool - outdoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Travellers cheques accepted
TV room
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Four Points by Sheraton Houston Southwest
Bush Intercontinental Airport - 24 miles; Houston Hobby Airport - 13 miles
Airport Shuttle? Sorry, no airport shuttle available.
Local Shuttle Info: Hotel courtesy shuttle runs weekdays from 6AM-10PM in a 3-mile radius of the hotel. Reservations are preferred at the front desk.
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Based on 169 traveler reviews 
Value
“Good Value for Stay”
“Dirty hotel”
Traditional King
Traditional Double