10000 Turkey Lake Rd., Orlando, FL 32819 United States (USA)
View Map 1-800-230-4134
3 Star Resort property
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3.5/ 5

Based on 2541 guest reviews

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  • We have an outdoor pool
  • The Avg. Group Discount is 47.4%!
  • Gym / Fitness Center Available
  • Hotel has 1900 rooms
  • 5 floors in hotel
  • Check out time: 10:00 AM
  • Groups/Meetings rating of 10.0/10
  • Hotel has 5 meeting rooms

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Local Attractions

Centrally located between Universal Studios, Sea World, Aquatica, Walt Disney World and Outlet Shopping.

Verified Reviews of Westgate Lakes Resort & Spa Universal Studios Area

Below are the verified reviews from guests that we have booked recently:
"This was the best place to accommodate my 40 guests that flew in for my wedding."
Overall Score4.0/ 5
I loved the layout of the rooms. We were loud and never received a complaint from any of the neighbors. This place was perfect for a large party.
(Group coordinator, booked 15 rooms), from US flag
20-Feb-2014 Verified Review
"Very Poor Service (if you are not a owner) - Beautiful Rooms"
Overall Score2.0/ 5
I was so delighted by the pictures and the preparations of my trip. However, when I got there it was a totally different story. We were checked in, given instructions and then on our own. We arrived to the resort and find there is very limited shuttle service and they have a contract with an outside transportation service that charge a flat rate of $35 where ever you want to go and that was only one way. Then if you came back to the resort after the grounds shuttle was over you had to walk back to your building. One night I came back after being at Disney World all day and upon my arrival my 4-year old was asleep. I asked for a ride back to my building and they called security. After sitting for 10 minutes, I got up and walked to my building because security never showed up. Then another time while it was still shuttle time, I sat and waited on the shuttle with a sleeping little boy and as I was sitting, two employees jumped on the little golf carts (which delivered us to our rooms during check-in) and sped off. One came back and I was still sitting there. He left again and came back again and I was still sitting there. No acknowledgement or anything. I saw the shuttle that had his blinker on to turn right and turned left, made a uturn and went back into the buildings without picking up me and another family that was sitting and waiting. Then there was the attraction line for the tickets. During a Holiday time, they only had one person that does the tickets and transportation vouchers. So if your transportation was outside and you had to get a voucher, you had to wait in their long line. Very disappointing. To me the resort was only catered to the Owners and it didn't matter that the others were not owners. I had a party of twelve people and they were all disappointed and said they will never stay there again.
(Group coordinator, booked 12 rooms), from US flag
28-Dec-2013 Verified Review
"Excellent value for the price."
Overall Score5.0/ 5
We took 46 university students on a choir tour. The hotel was recommended to me after having booked at another hotel. The first hotel in confirming, increased their price from $54 to $80 a night. I was disappointed in them doing this and so reached out to Westgate. I am extremely glad that I did. The resort was everything that the students needed. The check-in was smooth. The 4-BR Apts were lovely. The kids were able to stay together in their sections (altos, tenors, ect) and do rehearsals when needed. They also had fun challenging each other at various sports. I will definitely be using this venue again.
(Group coordinator, booked 19 rooms), from US flag
04-Nov-2013 Verified Review

Customer Reviews of Westgate Lakes Resort & Spa Universal Studios Area

3.5 out of 5.Based on 2541 guest reviews, Average

Property Description

The lakefront Westgate Lakes Resort & Spa is a lush tropical paradise located less than 10 minutes from Walt Disney World Resort, Universal Orlando Resort and SeaWorld Orlando. The resort is also easily accessible to the Orange County Convention Center, downtown Orlando and the Orlando International Airport.If this hotel does not meet your needs We have larger and smaller rooms within the Westgate Group of companies please inquire. We also have the following: private villas up to 4 bedrooms. Condominiums and town homes up to 3 bedrooms all close to DisneyWorld. SEE DETAILS AT THE END OF THIS SECTION OF WHAT ELSE WE HAVE TO OFFER. FULL PRICES AND PICTURES OF ALTERNATIVE ACCOMMODATIONS AVAILABLE ON REQUEST.The studios offer an ideal setting for a memorable vacation or business trip. These rooms feature a king bed and double sleeper sofa. · 493 Square Feet · King Bed · Kitchenette with Microwave, Toaster, Coffee Maker and Mini Refrigerator · Full Bath · 27-Inch Color TV · Double Sleeper Sofa · In-Room Safe · Voice Mail · Alarm Clock Radio · Air Conditioning & Heating · DVD Player · Accommodates Up to 4 Guests With your own full kitchenette complete with everything you need to fix a quick snack or a full meal, saving on your vacation food costs. Westgate provides so many amenities and on site activities – from kids clubs to tennis courts and spas – that you never have to leave the resort. At Westgate, you can enjoy room service, and many of our resorts also offer on site restaurants, mini markets and even Pizza Hut. You also have your own washer and dryer.At Westgate, our swimming pools are designed to be an integral part of the vacation experience. Our Orlando resorts offer as many as 14 different pools, not to mention expansive pool decks, lounge chairs and even pool bars.At Westgate Lakes Resort & Spa you?ll enjoy a luxurious vacation experience, from the lavishly appointed villas to the dazzling lakefront sunsets. Even the nightly Disney fireworks can be seen from across the lake. Additionally, a wide variety of onsite amenities for all ages complements the Orlando theme park experience such as seven heated outdoor pools, seven hot tubs, four children's wading pools, tennis court, water sports, basketball and volleyball courts, weekly tennis clinics, fishing and a full schedule of activities through the fun-filled Wes T. Gator Kid's Club.Add to your special Orlando getaway with a massage at the world-class Serenity Spa by Westgate, featuring 10,000 square feet of beautifully appointed treatment areas.Enjoy family-friendly dining at the award-winning Westgate Smokehouse Grill, Sid's Deli and Pizza Hut Express for pick up or delivery. An onsite Mini Market and gift shop are also available.RESORT AMENITIESSerenity Spa by Westgate Westgate Smokehouse Grill Sid's Deli Pizza Hut Express Catering Services The Marketplace Seven Heated Outdoor Pools Seven Hot Tubs Four Children's Wading Pools Lakeside Marina & Dock Fitness Center Tennis Court Basketball Court Volleyball Court Miniature Golf Bicycle Rental Playground Game Room Horseshoes Shuffleboard High-speed Internet (fee applies) Business Center Attraction Tickets Desk VIP Services Concierge ATM One-Hour Photo 24-Hour Front Desk Laundry Facilities Free Scheduled Transportation to Theme Parks Pet Friendly (see policies)

Details / Other Expenses

Check In:4:00 PM
Check Out:10:00 AM
Year of Last Renovation:2012
Corridors:All Rooms Have Exterior Hallways
Non Smoking Rooms:1900
Handicap Rooms:
Room Windows:Windows Do Open
Cleaning Frequency:Daily
Meeting Rooms:5
Meeting Space:4000 sq. feet
Banquet Space:Holds 250 people
Dist. to Food/Bars:On-site
Dist. to 24hr Restaurant:3.0 Mi
Dist. to Nearest Gym:On-site
Lounge/Bar Hours:Hours vary depending on the season
Pool Info:
7 Heated Swimming Pools, 7 Kiddie Pools, 7 Hot Tubs
Policies / Expenses
Deposit of the first room night is due at the time of booking. Full balance is due at check-in. The deposit is refundable until 72 hours prior to the reservation check-in date.
Nightly Parking:0
Typical Group Deposit:$250- for prepaid groups only
Total Taxes:12.50%
Total Misc Fees:$9.95 USD
(mandatory resort fees/taxes)
Cleaning Fee: 0.00 Per Stay (for all stays less 6 nts)

Amenities / Features

Pet Friendly? Yes! Pets are allowed.
A $100.00 pet deposit is required at time of check-in. If there is no damage upon checkout, the deposit will be returned. A separate $170 nonrefundable cleaning fee is required at check-in. One dog or one cat is allowed per unit and must not exceed 60 pounds. There are breed limitations. Guests with service animals will not be charged any of the above fees.

  • Air conditioning
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Central location
  • Child facilities
  • Clothes drying
  • Concierge service
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Dinner available
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Games room
  • Grocery service
  • Hairdryer available
  • Hair dresser
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Ironing facilities
  • Jacuzzi
  • Kitchen facilities
  • Laundry facilities
  • Licensed bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Pets allowed
  • Private bathroom in room
  • Quiet location
  • Radio in room
  • Refrigerator
  • Restaurant
  • Safe in rooms
  • Sauna
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Shows or evening entertainment
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • Tennis court
  • Terrace
  • Travellers cheques accepted
  • Voicemail

Airport & Shuttle Information

Orlando International Airportabout 25 mins drive

Local Shuttle Info: Not available for large groups

Airport Shuttle? Sorry, no airport shuttle available.
Previously known as:
Westgate Resort Lakes & Spa Universal Studios Area

Seasonality and Projections at Westgate Lakes Resort & Spa Universal Studios Area

Rate fluctuations of Westgate Lakes Resort & Spa Universal Studios Area

This chart illustrates fluctuations ofprices for both group prices and the best online individual traveler prices our system could find at the time the group/meeting bid was submitted.The lowest group discount displayed is 48.3% in the month of July 2014 and the highest average individual rate is $165 in the month of December 2014. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Westgate Lakes Resort & Spa Universal Studios Area in a month when rates are lower.

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