BALLY'S ATLANTIC CITY - Atlantic City NJ Park Place & The Boardwalk 08401 New Jersey Map

3.0 out of 5 Based on 1231 guest reviews, Average

Based on 1,454 traveler reviews

Value

Rooms

Cleanliness

Service

Excellent

169

Very Good

340

Average

313

Poor

249

Terrible

383

Most Recent Traveler Reviews:

“HORRIBLE/DO NOT STAY THERE”

May 20, 2013 guest1183 | Trip type: Couples

I've been a member of total rewards for many years and I've stayed at harrah's and caesars. Each time we've been to either of those hotels we've enjoyed our stay... more »

I've been a member of total rewards for many years and I've stayed at harrah's and caesars. Each time we've been to either of those hotels we've enjoyed our stay from beginning to end (minus the occasional gambling losses which have nothing to do with the hotel). However for the first time we decided to switch it up and try Ballys. Upon arriving we realized that the hotel was a little older and outdated but that wasn't one of my worries.
This is a list of my encounters w/ Ballys.
1. )Check in took long and the line was fairly short. There was about 5 people ahead of us and 4 people at the front desk and the check in took approximately half an hour....and this was at 9:00 pm.
2.) We check into our "Ballys Tower LUXURY room" the room smelled like mildew, it looked like a hospital bedroom, the bathroom was dirty (scum everywhere) even on lamps. There was no comforter/quilt on the bed, just white sheets. No flat screen tv....still this was the least of our issues.
3.) There was urine and toilet paper in the toilet, the toilet barely flushed (water pressure was low)
4.) turned off the air conditioner, there was a loud noise and then the lid to the vent popped off and dropped to the ground.
5.)THE WORST THING OF ALL WAS THE CUSTOMER SERVICE. Naturally I called down to guest services and explained what had happened. I was told that there was no other rooms available. I asked to speak to a manager and was left on hold for almost 20 minutes. So at this point I decide to go downstairs. There was a long line which I refused to make, so I stood on the diamond member line. When called up I explained to the girl at the counter , everything that had happened and she literally laughed and giggled at everything I said. She said her only concern was to fix the toilet and that she did not have authority to change our room. At this point I wasted almost an hour and a half of my night. She tells me I need to speak to a manager but she's busy taking care of the people who were on line and for me to keep an deye out and wait for her to become free. I LEFT INFURIATED. My one night getaway was a horrible night. I will NEVER stay there again and dont recommend it to anyone. If you are a total rewards member stay at Harrahs, its off the strip but you will enjoy your stay there everytime. « less

“"we will upgrade you"... to prision”

May 20, 2013 Amy B, Belmar, New Jersey | Trip type: Couples

we checked in around 8pm (after waiting in the check in line for 45 minutes) on Friday and we advised that our room was not ready, although we were told... more »

“Pretty disappointed.”

May 20, 2013 ross51681

Me and some friends went to AC and got adjoining rooms. They stuck us in the old tower apparently because the rooms were ratty and VERY outdated. There is another... more »

“Tale of 3 Towers”

May 19, 2013 Bacc35, Staten Island, New York | Trip type: Couples

This winter I stayed at all 3 towers of Ballys Casino Hotel. We've been taking 2 day trips to get away from a house preparing for a remodel. The wifi... more »

“Old and getting older with an ocean view”

May 18, 2013 RainbowNM, Belen,NM | Trip type: Couples

Bally's was a gem of a casino/hotel 25-30 years ago in AC. BALLYS and it's Wild West Casino, great food and entertainment. Now, they have essentially closed the Wild West,... more »

Bally's was a gem of a casino/hotel 25-30 years ago in AC. BALLYS and it's Wild West Casino, great food and entertainment. Now, they have essentially closed the Wild West, and the FAMOUS BUFFETT . TRULY a great loss for folks like me who always dined when there. I heard the Wild west casino was closed to make space for MORE SHOPPING....just what a destitute city and economy need. There are so many outlets now in AC and yet few people shopping. It takes a moron to build more shopping in a city that is already overbuilt with shopping.
As for the hotel, it it getting older and is not being updated. My room had drips in the bathtub;the faucet in the sink dripped. The shower has dirty on the floor. The views are great, the size of the room very spacious, the furniture layout excellent; but, the furnishing are now antiques, in need of repair. The doors are so old you can hear every one of the closing at 4 AM when folks come back from a night of partying. The OLD TV is actually about 15 or more years old. It works, but huge and cumberson in the cabinet. The PLAYERS LOUNGE CLOSES TWO nights a week, so folks like me had to go to another Harrahs property. The casual restaurant was closed by 11 PM. I was hunrgy and not many places to eat at midnight. Higher end Italian Restaurant, Steakhouse and Asian fusion restaurants are only opened certain nights.FOOD is overpriced. A Noodle eattery on the casino floor for the late night hunger pains. HARRYS seafood in the basement on the expensive sid also.
The linens were very thin, like celophane stretched on the bed, Pillows comfortable; temperature was had to control and felt stuffy. TV worked and there was a room safe, as well as a small frigde and coffee maker. At least the 2 serving of coffee were free. However, the internet fee and now the EARLY CHECK IN fee are not likely to encourage conventions to this site. Johnny Rockets and a RITAs are on the property.
Some one working there must own a carpet mill because the carpeting in the hallways are always being replaced. Now, we need someone to replace the plumbing fixtures and update lighting fixtures so you can read in your room at night after the sunlight is gone. I have stayed in all sections of the property over the past 25 years and find that maintenance is minimal on the sytems: actually, maintenance appears to be non existent. But, there is always new carpeting. The hotel also includes the rooms in the old CLARIDGE hotel acquired a few years back in the Bally's chain ; rooms are fresher than Bally's Dennis Tower, and worth staying if you are not visiting the casino. The pool area in the TOWER is in MAJOR NEED OF RENOVATIONS and UPDATING. Looks like the same plastic palm trees of 20 years go. MUSIC IN THE POOL area, however, was very relaxing and soothing. The outdoor deck is open in the summer for sunbathers and will be packed, I am sure, as in prior years. The SPA facility is aged and deserving of a facelift. DARK and DREARY describe the reception and seating area in the overall entrance way to the pool and spa. Fee charge for use of the spa. Fee waived if you are paying for services.
It kills me to see how this hotel, restaurants and spa were allowed to go into such disrepair. And, unable to check out with TV not available and the phone ( voice mail overloaded). The economy did not kill this hotel by itself; not enough money was but back into this property over the last 25 years to keep it competitve. FIX: not more shopping, but a facelift if the hotel wants to attract new conventions and conferences. Otherwise, the death knell has started. « less

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