1731 West Prien Lake Rd., Lake Charles, LA 70605 United States (USA)
View Map 1-800-230-4134
2.5 Star Casino in Calcasieu County
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Very Good
4.0/ 5

Based on 276 guest reviews

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  • The Avg. Group Saves 11.0%!
  • Group friendly rating of 7.3/10

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Verified Reviews of Wingate by Wyndham Lake Charles Casino Area

Below are the verified reviews from guests that we have booked recently:
"Excellent until room was not cleaned last night and no one cared at front desk."
Overall Score2.0/ 5
My husband and I were at the Lake Charles location for three nights, and Saturday evening we arrived back to our room to dress for a wedding. To our surprise, our room had not been cleaned. Therefore we had no clean linens to even shower and get ready. I immediately found the room service lady and asked if she could clean our room as we were needing to get ready and her reply was she would finish the room she was doing and do ours next. We waited as long as we could, she never showed. Later that night we returned to our room with even a bigger surprise: she never made it at all to clean our room. I immediately went to the front desk to let them know and they were not concerned in anyway about our situation. He proceeded to ask me what I needed (what a question). I told him everything. Next morning I got the same blank stare from a different person at the front desk. Never been treated so rudely by such a nice hotel. It's a shame.
(Individual traveler, booked 1 room), from US flag
13-May-2014 Verified Review

Customer Reviews of Wingate by Wyndham Lake Charles Casino Area

4.0 out of 5.Based on 276 guest reviews, Very Good

Details / Other Expenses

Room Windows:Windows Do Open
Policies / Expenses
Total Taxes:13.00%
Total Misc Fees:$0.00 USD
(mandatory resort fees/taxes)

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