"Excellent until room was not cleaned last night and no one cared at front desk."
Overall Score2.0/ 5
My husband and I were at the Lake Charles location for three nights, and Saturday evening we arrived back to our room to dress for a wedding. To our surprise, our room had not been cleaned. Therefore we had no clean linens to even shower and get ready. I immediately found the room service lady and asked if she could clean our room as we were needing to get ready and her reply was she would finish the room she was doing and do ours next. We waited as long as we could, she never showed. Later that night we returned to our room with even a bigger surprise: she never made it at all to clean our room. I immediately went to the front desk to let them know and they were not concerned in anyway about our situation. He proceeded to ask me what I needed (what a question). I told him everything. Next morning I got the same blank stare from a different person at the front desk. Never been treated so rudely by such a nice hotel. It's a shame.