Thank you very much for your interest in the Presidente InterContinental Cancun Resort, a 5 Stars Resort, where we will fulfill your expectations and needs.
Undoubtedly located on what is consider "the best beach of Cancun" according with the Discovery Channel, next to Cancun Golf Course, only five eight minute walking distance from major shopping malls and best night clubs and bars. The Presidente InterContinental has 289 exceptionally spacious rooms with spectacular views of the shimmering Caribbean or the romantic Nichupte lagoon.
Star Rating:
Local Attractions:
Beach, snorkeling, archeological sites, sightseeing tours, water parks, caverns, wells, diving
Hotel Reviews for Intercontinental Presidente Cancun Resort
4.0out of 5Based on 730 guest reviews, Very Good
Based on 777 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
306
Very Good
269
Average
96
Poor
64
Terrible
42
Most Recent Traveler Reviews:
“Just above average in Cancun”
May 17, 2013
AlwaysGl0beTr0tting, Los Angeles, California | Trip type: Business
I love the Hyatt Regency in Cancun, its very clean with a fantastic beach. The hotel is not as fancy as some of the big Fiesta resorts, etc however it...
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I love the Hyatt Regency in Cancun, its very clean with a fantastic beach. The hotel is not as fancy as some of the big Fiesta resorts, etc however it has a great feel to it. Unfortunately the Hyatt was booked so I booked a night at Intercontinental Cancun, I have stayed at several InterContinental's around the world so I felt like this was a safe bet.
The check in was extremely slow, I asked for a King Size bed however they told me they only had rooms with Twin Beds available however if I wanted to pay an "upgrade fee" I could get a room with a King size bed. Needless to say, I hate it when your staying at a 4+ star hotel and they try to upsell you. Lastly the internet is extremely expensive and extremely slow.
The breakfast buffet was "good" nothing to write home about. The beach and pools are nice. There are a lot of better hotels in Cancun that I would stay at before I return. « less
Read management response to this review.
Management response from Nathalie Urban, Gerente
Dear Guest,
Thank you for your recent review of Presidente InterContinental Cancun on TripAdvisor. I sincerely apologize that the experience you had at the hotel was not up your personal expectations, Your perceptions and constructive comments about our property and services are very important to us.
Once again thaks for your comments.
Sincerely,
Nathalie Urban General Manager
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“Wonderful holiday in Cancun!”
May 13, 2013
Rob S, Pasadena, California | Trip type: Couples
Great hotel, very nice and quiet, not a "mega" resort but an understated, sophisticated place. The Presidente Intercontinental is located on the best beach in Cancun with white sand and...
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Great hotel, very nice and quiet, not a "mega" resort but an understated, sophisticated place. The Presidente Intercontinental is located on the best beach in Cancun with white sand and very small waves, perfect for children. The bar next to the pool, on the beach is very enjoyable, we had terrific cocktails and good service. Especially we enjoyed talking with sr. Olegario, one of the personable staff managers and he recommended the romantic dinner to us. This candle lit dinner is super special, right on the beach with just a couple of tables and really a good deal and wonderful food and service, very memorable! Also should mention Paul, a retired American yacht owner and he peddles trips on his sailboat yacht Spartacus for something like $25-$30 per person, great experience to see beautiful Cancun from the ocean! You will find him every morning walking on the beach. « less
Read management response to this review.
Management response from Nathalie Urban, Gerente
Dear Guest,
Thank you so much for your remarks about our hotel. We totally appreciate your kind comments. It’s great to see you liked our rooms, restaurants and beach. Thank you for pointing out the service received by our staff – especially by Olegario.
We are looking forward to welcoming you back very soon.
Cordially,
Cordially,
Nathalie Urban General Manager
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“Great location, great staff, fantastic hotel value”
May 6, 2013
kfhm, NW California | Trip type: Couples
We stayed two nights after spending several days in Playa del Carmen and Isla Mujures. This was our "large hotel" experience after staying in smaller hotels. We knew what to...
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We stayed two nights after spending several days in Playa del Carmen and Isla Mujures. This was our "large hotel" experience after staying in smaller hotels. We knew what to expect and the hotel delivered (both good and bad). The facilities were good to excellent. In particular we found the beach very nice and just want we wanted. We knew that we would pay more for beach food and drinks, and though prices were high, they were not terrible. I'm sure other hotels are much higher, but we wanted to have the convenience.
The room was very comfortable. The beds were great. There are no safes in the room, which was disappointing. Apparently the hotel has removed them and have safe deposit boxes available. They are not as convenient as a room safe. Television was fine with several english language stations. We only watched enough to get caught up on the news.
My biggest complaint was the wi-fi. First it always irritates me to have to pay for internet access in four star hotels, when it is free in a 3 star. Makes no sense! But it was relatively expensive here ($10 US for 12 hours access) and it did not work well in our room. We had to get on the internet, so ended up accessing in the lobby and restaurant.
We ate a couple of meals in the restaurant and on the beach. The food was good to excellent.
We found the service very good, which is typically for these types of properties.
In short, this hotel was an excellent value. Staff was very good. If you are looking for a large hotel, good service and amenities, then this should be a consideration, especially since the beach was terrific. « less
Read management response to this review.
Management response from Nathalie Urban, Gerente
Dear Guest,
Thank you for choosing to stay at Presidente InterContinental Cancun and for taking the time to post a review of your recent stay. I am delighted to read your detailed comments about our hotel, and I do hope we will have the opportunity to welcome your return.
Once again, thank you for your comments and for choosing to spend your time with us.
Cordially,
Nathalie Urban General Manager
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“Nice Hotel Amazing Beach!”
May 5, 2013
theloneagent, NYC | Trip type: Business
Let me start by saying I have been traveling to Cancun for almost 30 years and this section of the beach is by far the best. I stayed here a...
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Let me start by saying I have been traveling to Cancun for almost 30 years and this section of the beach is by far the best. I stayed here a few times over the years. Very calm water, in a nice area with mix of residential and hotels. I had the breakfast package which was worth the money very nice selection and a great view directly on the beach. The room was modern and clean and very comfortable. The staff was helpful. The pool area is very nice and well kept. Had lunch at beach and beach restaurant a few times and was very good. The exterior of the hotel does show its age but the remodel of the interior is well done, If you want a place with a great beach and clean modern rooms and a very nice experience do not hesitate. I am heading back in a few months. « less
Read management response to this review.
Management response from Nathalie Urban, Gerente
Dear Guest,
Thank you so much for your kind comments regarding your recent stay and impression of the hotel! We appreciate you taking the time to tell us what a positive experience you had.
We look forward to welcoming you back during your next visit to Cancun.
Cordially,
Nathalie Urban General Manager
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“I didn't want to leave”
Apr 30, 2013
16lincoln, Atlanta, Georgia
Intercontinental Presidente, Cancun Resort
I like this property so much that I cancelled a reservation at a very good Cancun hotel to spend two extra days here. Sophisticated and restrained,...
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Intercontinental Presidente, Cancun Resort
I like this property so much that I cancelled a reservation at a very good Cancun hotel to spend two extra days here. Sophisticated and restrained, it is immaculately maintained, with not a speck of trash on the grounds, not a twig out of place. Its pool is a jewel; its beach a delight. The staff is friendly, helpful, and unobtrusive.
Ensconced in this serene haven, I felt safe, happy. Did not want to leave.
And by the way, all those gruesome stories of violence and drug wars should not scare you away from the scores of amazing hotels and resorts in Cancun's miles-long hotel zone.
One complaint. Of the few English-speaking channels, one is Fox News. Hannity was bashing Obama and the UN. Eeek! Americans can put anti-immigrant messaging and conspiracy theories into perspective. But what about Mexicans and international guests? Management should balance Fox News with MSNBC or take it off. Or run the Food Network.
Speaking of food, one of the featured items at EL CARIBENO, the hotel's restaurant, is its pineapple flambé. The presentation is dramatic, the blend of flavors subtle. The secret is xtabentun (pron. ish-tab-en-TOON) a Mayan liqueur made of honey produced by a rare native bee and anise. I returned just to order the dessert again. Their buffet breakfast (about $22US) is wonderful, too. « less
Read management response to this review.
Management response from Nathalie Urban, Gerente
Dear Guest,
We would like to thank you for taking your time and post your comments on TripAdvisor; believe me your feedback is really appreciated.
I'm glad you enjoyed your room, our facilities and service; we have taken notes to pleasant your recommendations.
Once again, thank you for sharing your experience. We hope to see you again in a near future..
Sincerely yours,
Nathalie Urban General Manager
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Room Types - Intercontinental Presidente Cancun Resort
Club Lagoon View
This deluxe, 366-square-foot room has a king bed or 2 double beds, along with views of the hotel strip and lagoon. This room type also includes access to the Club Lounge, which offers a Continental buffet breakfast every morning and a selection of drinks and appetizers in the evening. Room amenities include wireless and TV Internet access (surcharge), TV with satellite channels and in-room pay movies, iPod docking station, in-room safe, and phone. It also comes with bathrobes, bottled water and a coffeemaker (first serving free). The bathroom has marble flooring and a hair dryer. The room also has individually controlled air conditioning. Non-smoking.
Club Intercontinental with Balcony
This deluxe, 686-square-foot room has a king bed or 2 double beds, along with a balcony that offers garden and/or ocean views. This room type also includes access to the Club Lounge, which offers a Continental buffet breakfast every morning and a selection of drinks and appetizers in the evening. Room amenities include wireless Internet access (surcharge), TV with satellite channels, and in-room pay movies, iPod docking station, in-room safe, and phone. It also comes with bathrobes, bottled water and a coffeemaker (first serving free). The bathroom has a hair dryer. The room also has individually controlled air conditioning.
Deluxe Ocean View
This deluxe, 340-square-foot room has a king bed or 2 double beds, along with views of the Caribbean and/or the hotel garden. Room amenities include a desk, wireless and TV Internet access (surcharge), TV with satellite channels and in-room pay movies, iPod docking station, in-room safe, and direct-dial phone (surcharge). It also comes with bathrobes, bottled water and a coffeemaker (first serving free). The bathroom has a hair dryer. Extra towels and linens are provided. The room also has individually controlled air conditioning.
Deluxe Garden View
This deluxe, 340-square-foot room has a king bed or 2 double beds, along with views of the resort's gardens through large windows and/or the ocean. Room amenities include a desk, wireless and TV Internet access (surcharge), TV with satellite channels and in-room pay movies, iPod docking station, in-room safe, and direct-dial telephone (surcharge). It also comes with bottled water and a coffeemaker (first serving free). The bathroom has a combination tub/shower and a marble vanity. Extra towels and linens are provided. The room also has individually controlled air conditioning. Smoking or nonsmoking.
Deluxe Suite Ocean View
This deluxe, 732-square-foot suite has a king bed or 2 double beds, along with ocean and/or garden views. This room type also includes access to the Club Lounge, which offers a Continental buffet breakfast every morning and a selection of drinks and appetizers in the evening. Room amenities include wireless and TV Internet access (surcharge), TV with satellite channels and in-room pay movies, iPod docking station, minibar, in-room safe, and direct-dial phone (surcharge). It also comes with bathrobes, bottled water and a coffeemaker (first serving free). The bathroom has a hair dryer. Extra towels and linens are provided. The room also has individually controlled air conditioning. Non-smoking.
Amenities - Intercontinental Presidente Cancun Resort
Air conditioning
Alarm clock
Baby facilities in room
Baggage storage facilities
Breakfast in room
Car rental
Central location
Charge for early check out
Child facilities
Clothes drying
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Diners Club
Currency exchange
Dinner available
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health center
Garage
Hairdryer available
Hair dresser
Handicap accessible
Ice Maker
Internet - wireless
Ironing facilities
Laundry facilities
Licensed bar
Mini bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Private car parking
Private garden grounds
Quiet location
Radio in room
Restaurant
24 hours room service
Safe in rooms
Self controlled heating/cooling system
Shop
Shower
Solarium
Swimming pool - outdoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Tennis court
Terrace
Travellers cheques accepted
TV room
VCR or VCP
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Intercontinental Presidente Cancun Resort
Cancun International Airport. Distance from hotel: 13.77 Miles (22 km). Time: 20-30 min.)$40-45.00 usd
Airport Shuttle? Sorry, no airport shuttle available.
Local Shuttle Info: Bus serivce in Cancun is $2.00, locals and tourist can enjoy this service.
Bus stop just a few steps from the hotel
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Based on 777 traveler reviews 
Value
Cleanliness
“Just above average in Cancun”
“Wonderful holiday in Cancun!”
Club Lagoon View
Club Intercontinental with Balcony