What's it like to be our Guest? It's a family getaway, with all the comforts of home. It's feeling free to borrow a book from our library and sit by the fireplace, or relax in the pool or whirlpool. It's a breakfast that's always hot and free, and a friendly staff that's always ready to help. But most of all, it's feeling like you're a guest in our home. You'll appreciate the little extras like free high speed & wireless Internet access, complimentary shuttle service, free weekday newspaper, free local and long distance access calls, in room coffee maker, & in room iron and board. You can curl up with a good book in your room, in front of the cozy lobby fireplace, or in a comfy rocker on our big front porch. These amenities along with our dedication to superior customer service have earned us the esteemed Carlson Hotels Presidents Award.
Our experienced group planner is ready to help coordinate all your group needs.
Star Rating:
Local Attractions:
Easton Towne Center, Columbus Convention Center,Nationwide Arena, Franklin Park Conservatory, COSI, Ohio State Univercity, Capital Univercity, Downtown Columbus, Arena District, German Village, Jefferson Country Club, Columbus Country Club.
Hotel Reviews for Country Inn & Suites Columbus Airport East
4.0out of 5Based on 34 guest reviews, Very Good
Based on 40 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
14
Very Good
13
Average
7
Poor
3
Terrible
3
Most Recent Traveler Reviews:
“Pleasant accommodating environment.”
Apr 23, 2013
le0ra0, Phoenix, Arizona, United States
Desk clerk was pleasent & helpful. Room was clean. Beds were not excessively hard, they had a slight softness to them. Complimentary coffee/tea available in the lobby. Breakfast was good....
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Desk clerk was pleasent & helpful. Room was clean. Beds were not excessively hard, they had a slight softness to them. Complimentary coffee/tea available in the lobby. Breakfast was good. It was a standard eggs, sausage, potatoes, waffles assorted breads & baked goods, yogurt, oatmeal, cold cereal, & orange/apple/cranberry juices as well as coffee/tea/milk. Overall very satisfied. « less
“Just ok, not near as good as other country Inn & Suites”
Apr 8, 2013
Angela G, Ellet, Ohio, United States | Trip type: Family
My family and I checked in on Thursday night. Check in took about 1 minute. We were given a room key and sent on our way. No hello, explanation of...
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My family and I checked in on Thursday night. Check in took about 1 minute. We were given a room key and sent on our way. No hello, explanation of anything, or any type of greeting. Upon arriving in our suite we unpacked everything. After unpacking my daughter used the bathroom and the toilet broke. The janitor was gone for the night and we didn't want to switch rooms after just unpacking, so my husband had to plunge the toilet himself! After that we went downstairs to swim. The door to get in the pool was broke! After 5 minutes of trying to get in we had to go get help. While swimming an alarm started to sound and wouldn't stop. The woman at the front desk didn't have a key to get into the area where the alaram was so i just kept going off. We had no idea what the alaram was so we left the pool area. That night in our room the fun continued. We had the noisest neighbors! In the morning we went to breakfast. The server on Friday was very nice and the breakfast was ok. Saturday morning breakfast was awful!!!! They were out of basically everything. We were there for 40 minutes waiting for mor food to be put out, but it didn't happen. We were supposed to stay till Sunday originally but we left early due to the poor hotel stay. At checkout I had to ask for my total because I was not given one. The staff was very cold. I have stayed at other Country Inn and Suites, thats why we choose this hotel. This hotel is not up to the standards we are use to with Country Inn and Suites. Not worth $290.00 at all! « less
Read management response to this review.
Management response from kim black, General Manager
I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize for your experience and I can assure you that I will definitely keep your review in mind to improve our in-property experience. I am so sorry that you had problems with your bathroom and that the alarm in pool would not turn off. I assure that your feedback is incredibly important to us and I will definitely take your comments into consideration to make sure we resolve the issues you mentioned in your review so that we may continue to provide our guests with the exceptional level of service they deserve.
Again, I thank you very much for your review and sincerely hope that you will give us another opportunity and stay with us next time you’re in town.
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“MEH, OK I guess”
Apr 4, 2013
jay s, washington wv | Trip type: Business
I was at this hotel for training and my company paid for it and it was at a discounted rate of $49. The normal rate on the hotel website is...
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I was at this hotel for training and my company paid for it and it was at a discounted rate of $49. The normal rate on the hotel website is $99. I would never pay $99 for this hotel. The hotel seems like its very old. While the room was clean, the decor was very outdated. The rooms don't have a microwave or fridge, which is a must for me just for convenience. Also, the rooms are very small and the pillows are tiny and uncomfortable. The fresh cookies upon checkin were nice. However, the breakfast was not the greatest but it was free. There are several 2.5 to 3 star hotels in this area much cheaper than the advertised price of $99 that Country Inn and Suites has. I might stay there again but would not pay more than $50 a night. « less
Read management response to this review.
Management response from kim black, General Manager
First of all, thank you for your candid feedback of your stay with us. I appreciate you selecting our hotel. I sincerely apologize that we did not meet expectations. I am sorry that you found your pillows to be uncomfortable and small. We strive on providing our guests with a clean and comfortable stay and we will do everything we need to do to ensure that this issue does not occur again. Once again thank you for taking the time to share you information which will help us improve for all our guest.
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“Nice hotel, but front desk M.I.A.”
Jan 1, 2013
JerryG999, Pittsburgh, PA | Trip type: Solo travel
I spent fewer than 8 hours in this hotel, but found it clean and comfortable. Check-in around 9:00 PM went smoothly, and the woman at the front desk was pleasant...
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I spent fewer than 8 hours in this hotel, but found it clean and comfortable. Check-in around 9:00 PM went smoothly, and the woman at the front desk was pleasant and helpful.
I booked a "park/sleep/fly" package, thinking that the additional cost of staying and leaving my car here (versus using the airport's extended parking) would be worthwhile, providing a nice night's sleep after a 75-mile drive and before a 6:20 AM departure. My flight times were changed so that I could not use the hotel shuttle for either my departing or arriving flights, but I was told the hotel had an arrangement with one cab company to provide the ride for $15. Just contact the front desk half an hour before leaving, and call them again upon my return. Great!
Or so I thought, until I tried to contact the front desk. Between about 11:00 & 11:30 PM, I stopped by the front desk a couple of times, looking for the clerk. I rang the bell. I waited. I wondered. I wandered. I left. Early the next morning (about 4:15), I tried calling the front desk, but got no answer. I went down there in person to check out and get a cab. There was nobody there. So I got my own cab to the airport, for about $10 more.
Upon returning to CMH, I called the hotel (around 11:30 PM) to ask them to send a cab, but ... no answer! I tried calling a couple more times, but gave up and got my own cab again.
I am not a demanding guest for service at a hotel, but to find the front desk essentially abandoned seems extraordinarily bad. For this, and its price (considering its location), I knock it down to a "3" rating. « less
Read management response to this review.
Management response from kim black, General Manager
Dear Jerry,
Thank you for taking the time to complete the trip advisor review. I wanted to take a moment and let you know that your comments are reviewed and used for improvement.
On behalf of our entire staff at Country Inns & Suites we apologize for the situation you shared about your experience at this hotel. I have addressed the front desk staff, and I assure you that I am working diligently to ensure a similar situation does not occur again in the future.
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
Sincerely,
Kimberly Black General Manager Country Inn & Suites
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“Great bang for the buck!”
Dec 5, 2012
kristywp1
Can't beat the price for a close airport location, friendly accommodating staff and "homey" perks like fresh baked cookies, fruit, coffee & tea (24/7), free wi-fi and breakfast daily. Despite...
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Can't beat the price for a close airport location, friendly accommodating staff and "homey" perks like fresh baked cookies, fruit, coffee & tea (24/7), free wi-fi and breakfast daily. Despite average but clean rooms, 1 slow elevator, 1 ice & vending machine, puffery description of being a "suite" hotel, the convenient airport location, accessibility to interstate, free delivery from multiple food establishments and of course, the room price helped to tilt the scales for a repeat stay. « less
Read management response to this review.
Management response from kim black, General Manager
Thank you for your feedback, It is very important to our team you had a pleasant stay! I look forward to seeing you again as your travels bring you back to our area.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Cancellation: Individual reservations can be cancelled without penalty by 6pm on the date of arrival. Group cancellation policy differs.
Nightly Parking:
0.00
Total Taxes:
16.75%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
State Tax:
6.75 Per Night
City Tax:
10.00 Per Night
Room Types - Country Inn & Suites Columbus Airport East
King Guestroom Smoking
One King Bed
Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker is supplied. Bathroom amenities include complimentary toiletries. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Smoking.
Studio King Smoking
One King Bed
Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker is supplied. Bathroom amenities include complimentary toiletries. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Smoking.
Two Queen Beds Non-Smoking Accessible
Two Queen Beds
Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker is supplied. Bathroom amenities include complimentary toiletries. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Two Queens Guestroom Non Smoking
Two Queen Beds
Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker is supplied. Bathroom amenities include complimentary toiletries. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
One King Bed Non-Smoking Accessible
One King Bed
Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker is supplied. Bathroom amenities include complimentary toiletries. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Two Queens Guestroom Smoking
Two Queen Beds
Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker is supplied. Bathroom amenities include complimentary toiletries. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Smoking.
Studio King Suite Non Smoking
One King Bed
Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker and a refrigerator are provided. Bathroom amenities include complimentary toiletries. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Studio King Non Smoking
One King Bed
Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker and a refrigerator are provided. Bathroom amenities include complimentary toiletries. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Amenities - Country Inn & Suites Columbus Airport East
Air conditioning
Airport Shuttle
Alarm clock
Clothes drying
Complimentary breakfast
Complimentary newspaper
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Free local calls
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Internet is Complimentary
Ironing facilities
Jacuzzi
Kitchen facilities
Laundry facilities
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Quiet location
Radio in room
Self controlled heating/cooling system
Shower
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Telephone - Free local calls
Television
TV - Free Cable
Travellers cheques accepted
TV room
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Country Inn & Suites Columbus Airport East
Complimentary Airport Shuttle. Also, Park here, Fly there package with complimentary shuttle service to and from terminal. Park free for up to 2 weeks.,Complimentary Airport Shuttle and 5 mile radius. 7:00 am to 11:00 pm.
Airport Shuttle? Yes! There is an airport shuttle.
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Based on 40 traveler reviews 
Value
Cleanliness
“Just ok, not near as good as other country Inn & Suites”
“MEH, OK I guess”
King Guestroom Smoking