Apr 17, 2013
pebbleskip, USA | Trip type: Business
The room was spacious, clean and nice. They have a nice breakfast downstairs and I would have given it higher ratings except for a couple of things:
1) Parking was...
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The room was spacious, clean and nice. They have a nice breakfast downstairs and I would have given it higher ratings except for a couple of things: 1) Parking was posted as $20 per night - i hate this - just add it to my room fee and don't remind me every time I have to get the valet (& tip them) to get my car. I'm not cheap but I don't like to always have to have cash out to tip, time to call and get a car out, etc. (also ties into #2) 2) I know this isn't the hotels fault but coming out (even in the morning) there were homeless or 'other wanderers' outside. You had to have your key out to buzz into the lobby. But what WAS the hotel staff's fault was that they didn't tell us that from the INSIDE of the hotel on our floor (6th) and maybe other floors??) we could go from the Marriott Residence into the Marriott regular hotel and pick up our car and use the Marriott's little Bistro. We had to figure this out for ourselves (unfortunately on the LAST night there!). :( Previous nights, we would drop the car and walk about 1/2 a block to be buzzed into the lobby--we could have gone directly into the door by the valet and been 'safely' inside. This is a must know for all guests! And finally a rather odd occurrence #3) For some unknown reason hotel staff allowed 5 or 6 drunken hotel guests the use of the outdoor jacuzzi (surrounded by 3 sides of hotel rooms) at 3:30 AM. Their talking, laughter and splashing echoed along the walls to where it woke me up on the 6th floor. It went on for an hour or so before it stopped...?!
Now with all that said...I would return to this hotel as the room was neat and clean and the hotel is in a good location for downtown...and more importantly, I broke the code of basic hotel safety of maneuvering through the valet parking to the Residence Hotel using the inside passage. :) « less
“Pleasant Hotel for a few nights stay”
Mar 27, 2013
daithetraveller, Singapore, Singapore | Trip type: Business
The hotel is located in the heart of downtown Houson so if you've business in the centre it is an ideal place to stay. The rooms are clean but basic...
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The hotel is located in the heart of downtown Houson so if you've business in the centre it is an ideal place to stay. The rooms are clean but basic and utilitarian .. typical 1970's Marriott style that is desperately in need of changing in so many of their properties. Breakfast is provided and once an week in the evening they have a 'beer & chilli' night which is well received. The rooms are set up in an extended stay style for cooking etc.. and a simple room service menu is provided. If you want to eat out there is plenty of choice locally but beware it oftens closes early and does not typically open on Sundays. The bar is available in the Marriott Courtyard adjoing the property. It's not upto to J W standards but OK for the price. The staff here really have to be commended for their welcome and the service levels they provide ... great team. If you are a busines traveller or visiting the Rodeo then this is not a bad place to hang your Stetson for a few days. « less
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Management response from hallsm271, Manager
Thank you for taking the time to share the kind words about our property. I am glad to hear you enjoyed your stay with us and look forward to exceeding your expectations on your next trip to Houston.
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“Good”
Mar 20, 2013
MrDKing, Los Angeles, California | Trip type: Family
The room is big and comfy, nice outdoor pool and jacuzzi on the 3 floor, I got to enjoyed that and watch sunset. The location is sorta bad, but I...
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The room is big and comfy, nice outdoor pool and jacuzzi on the 3 floor, I got to enjoyed that and watch sunset. The location is sorta bad, but I guess its like that in downtown in any city. Right in the corner there's a bus stop, so you get all kind of people waiting for the bus. I have not been here for 15 years, I think Houston has gone down, the pavillion galleria half was empty, most of the business is gone. You get a lot of liquor stores there and a lot of people hanging around the area where the subway and those stores. So becareful when you walk around at night. « less
Read management response to this review.
Management response from hallsm271, Manager
Thank you for taking the time to share your experience of your time with us. We appreciate your feedback as we continually strive to improve each guest experience. We look forward to welcoming you back on your next trip to Houston!
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“Very nice stay”
Jan 31, 2013
tewks, Louisville, Kentucky | Trip type: Business
Stayed at the Residence Inn while in downtown Houston for a convention at the convention center. Other, "official" hotels for the convention were much closer to the convention center adn...
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Stayed at the Residence Inn while in downtown Houston for a convention at the convention center. Other, "official" hotels for the convention were much closer to the convention center adn also more expensive. This is a great alternative; lower cost, full (good too!) breakfast, free wifi throughout the hotel, and about a 7block walk to the con vention center. The hotel is nice, rooms are spacious, breakfast is a good selection of hot and cold items, and wifi worked great. Every single staff member I encountered was very friendly, helpful, and just first-rate. If it is your first time to downtown Houston, be aware that it is dead at night! Most restaurants are closed, there are few bars around, and nightlife within walking distance of the hotel is pretty much nonexistent. But, you'll enjoy your room at the Residence Inn. It is a good value, nice place, with great staff. « less
Read management response to this review.
Management response from Nicole Sopko, Sales Specialist
Thank you for recognizing the size of our guestrooms, full breakfast, and that the WiFi worked so well! We are so happy you stayed with us and that you found all of the staff you encountered to be "first-rate". We look forward to welcoming you back next time your travels bring you to Houston!
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“Marathon Weekend-Fantastic”
Jan 24, 2013
michaelvirginiabeach, virginia beach | Trip type: Friends getaway
Stayed for 2 nights during marathon weekend and had a great stay. Rooms were typically big and everything went well during the stay. Front desk personnel were awesome. They would...
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Stayed for 2 nights during marathon weekend and had a great stay. Rooms were typically big and everything went well during the stay. Front desk personnel were awesome. They would greet you everytime you came through the door. i was able to use points for the stay which i don't get to do often during marathon weekends around the country due to sellouts. nothing like have a great stay and using points. would stay here again...one warning about staying downtown on the weekend. it greats really quite with not much open so it pays to have a car to get around town with. « less
Read management response to this review.
Management response from Nicole Sopko, Sales Specialist
We are so happy you had a "great stay"! It's great to hear that your loyalty to Marriott has proven beneficial with your use of points for your stay and we appreciate your loyalty. We look forward to having you back at the hotel when you come to Houston next!
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Complimentary wired Internet access keeps you connected, and premium TV channels with HBO are offered for your entertainment. The private kitchen is equipped with a refrigerator, a microwave, and a dishwasher. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A sofa bed, a wake-up call service, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
One Bedroom Suite, One Queen Bed
One Queen Bed
Complimentary wired Internet access keeps you connected, and the 25-inch TVs offers premium TV channels. The private kitchen is equipped with a refrigerator, a microwave, and a coffee/tea maker. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A sofa bed, a wake-up call service, and a separate sitting area are among the conveniences offered.
Larger Studio, One Queen Bed
One Queen Bed
Complimentary wired Internet access keeps you connected, and the 25-inch TVs offers premium TV channels. The private kitchen is equipped with a refrigerator, a microwave, and a coffee/tea maker. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A sofa bed, a wake-up call service, and a separate sitting area are among the conveniences offered.
Two Bedroom Suite, Two Queen Beds, One Sofa Bed
Two Queen and One Sofa Bed
Complimentary wired Internet access keeps you connected, and premium TV channels with HBO are offered for your entertainment. The private kitchen is equipped with a refrigerator, a microwave, and a coffee/tea maker. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A sofa bed, a wake-up call service, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
Amenities - Residence Inn Downtown
Air conditioning
Alarm clock
ATM
Baggage storage facilities
Central location
Complimentary breakfast
Complimentary newspaper
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Dinner available
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health centre
Garage
Grocery service
Hairdryer available
Ice Maker
Internet - wireless
Ironing facilities
Kitchen facilities
Laundry facilities
24 hours opened
Office or business center
Private bathroom in room
Radio in room
Restaurant
Self controlled heating/cooling system
Shower
Swimming pool - outdoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
TV room
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
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Based on 65 traveler reviews 
Value
Cleanliness
“Nice Bed and Layout of Room”
“Very nice stay”
Studio, One Queen Bed, One Sleeper Sofa