Below are the verified reviews from guests that we have booked recently:
Daphne M. (Individual traveler, booked 1 room), from
Date of Review:
2.0 / 5
"Very disappointed in cleanliness and quality of rooms and furnishings!" We stayed at this same property last year at approximately the same time around Thanksgiving. One out of the two rooms we booked this year was the same room as last year. Last year the overall appearance was satisfactory - not good or excellent, just satisfactory. However, this year we were very disappointed in the rooms. Room furnishings appear to be in need of replacement. Overall feel as to the cleanliness of rooms was very uncomfortable. Both rooms showed signs of mold (bathroom ceiling in one room) and needing an overall deep cleaning. Carpets appeared and felt unclean. Furniture should be moved out occasionally to clean behind and under. Bed comforters had stains. Rooms just did not feel, smell and look clean! It is our understanding that this property is only 5 years old. If that is true, not well maintained and it is time to put in new furnishings in the rooms. Waitstaff was very nice and accommodating. Breakfast was as expected. In our opinion, we did not receive the expected value for the money we spent.
"This has to be the easiest reservation I have ever encountered, as far as a group reservation anyway. When I made group reservations for my other daughter's wedding in Houston a few years ago, it was a nightmare! Wish I would have known about you then." Carolyn H. - Boston, MA