Address
4041 Harney St.
San Diego, CA 92110
United States 1-800-230-4134 Map
BEST WESTERN PLUS HACIENDA HOTEL OLD TOWN
Location. Best Western Plus Hacienda Hotel Old Town is a business friendly hotel located in San Diego's Mission Valley Old Town neighborhood, close to Heritage Park, University of San Diego, and Seaworld. Additional points of interest include San Diego Zoo and Balboa Park.
Hotel Features. Best Western Plus Hacienda Hotel Old Town's restaurant serves breakfast, dinner, and brunch. A bar/lounge is open for drinks. Room service is available during limited hours. Recreational amenities include an outdoor pool, a spa tub, and a fitness facility. This 3 star property has a business center. This San Diego property has event space consisting of banquet facilities and conference/meeting rooms. In addition to a roundtrip airport shuttle, other complimentary shuttle services include an area shuttle and a train station pick up service. Guest parking is limited, and available on a limited first come, first served basis (surcharge). Additional property amenities include a concierge desk, multilingual staff, and laundry facilities. This is a smoke free property.
Guestrooms. 200 air conditioned guestrooms at Best Western Plus Hacienda Hotel Old Town feature coffee/tea makers and safes. Rooms are all accessible via exterior corridors. Accommodations include refrigerators and microwaves. Bathrooms feature complimentary toiletries and hair dryers. In addition to desks and complimentary newspapers, guestrooms offer free local calls (restrictions may apply). Ceiling fans, windows that open, and irons/ironing boards are also provided. Guests may request extra towels/bedding and wake up calls. A nightly turndown service is offered and housekeeping is available daily.
Hotel Reviews for Best Western Plus Hacienda Hotel Old Town
4.0out of 5Based on 406 guest reviews, Very Good
Based on 441 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
139
Very Good
175
Average
66
Poor
32
Terrible
29
Most Recent Traveler Reviews:
“Not a pleasant stay”
May 21, 2013
Neil Y, Brooklyn, New York | Trip type: Solo travel
I stayed here for one night (March 28th) and I will not return. I stayed at 12 Best Westerns as I did a cross-country drive from New York to L.A....
more »
I stayed here for one night (March 28th) and I will not return. I stayed at 12 Best Westerns as I did a cross-country drive from New York to L.A. (February to March, 2013) and this was my least favorite Best Western Plus hotel.
PROs 1. Jennifer, in reservations - she was extremely helpful the 2 times I spoke with her. 2. Doug, Front Desk Manager - Doug was outstanding in trying to have me come back again, but I don't think so. He does have my respect and most positive regard. 3. The Location - bordering on to Old Town San Diego and not too far from my favorite Mexican Restaurant, Casa Guadalajara. 4. Scenic views - from the upper floors. Hey, it's San Diego. 5. Attractive property
CONs The CONs shown below were submitted to the hotel in an email, without a response. I didn't especially like the layout of the hotel, I prefer ground floor accommodations. That's a matter of taste and not a deficiency of the hotel.
However these things did really bother me:
1. The lack of privacy in the room. There were gaps in the slats and I have the photos that show them.
2. The bed and TV placement was ridiculous. The TV was on the side of the bed and couldn't be comfortably watched.
3. Poor housekeeping - The piece of plastic (the guard from a razor) I stepped on in the bathroom (minor bruise, not worth a formal complaint. However, had it broken and penetrated skin . . . a lawsuit at the very least.
4. The attempt to rip me off for a $14.00 parking fee when a sign out front was offering general public parking for $5.00 night and $10.00 day.
5. The entrance to the parking structure which is very clearly labeled EXIT and graphically with an arrow - Ridiculous.
6. The Hacienda is the only BW Plus hotel I ever stayed at that ended breakfast at 9:00 a.m. and not 10:00 a.m. - penny-pinching stinginess.
7. The WiFi internet problem. I spent 45 minutes on MY cell phone talking to Jason at LodgeNet trying to solve the problem, but it was unsolvable. So at midnight I had to get dressed and come down to the lobby to check my 'net messages. A direct result of putting in your own unreliable and cheaper WiFi and disconnecting the Ethernet modem - Ridiculous.
8. Not to mention a $7.00 Facility Fee - What the hell was that?
9. At checkout, Alex was alone at the backed up front desk and it was only after I raised my voice in complaint that more people came out to help her.
"So, why would I come back to the BW Hacienda? I am a visitor or perhaps even a guest in your home, and not a sheep to be sheared or a fool to be taken advantage of."
As always when reading my reviews, this was my experience . . . and yours (hopefully) will be better. BTW, check the Margaritas and Chimichangas (I prefer the beef ones) at Casa Guadalajara - a perfect way to end a day of San Diego sightseeing. « less
“wonderful experience”
May 20, 2013
Mike O, Calgary | Trip type: Family
great location right in the heart of old town. Loved the resort style of the inn. Stayed at the top of the 600 building (over 200 stairs) so dessert was...
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great location right in the heart of old town. Loved the resort style of the inn. Stayed at the top of the 600 building (over 200 stairs) so dessert was guilt free. The views were amazing. There are elevators, so stairs aren't necessary. Pool and hot tub were great. The entire outdoor space is so beautifully lanscaped/ hardscaped. The side gate led us straight to restaurants with kids' menus. The museums and heritage sites extremely close. The hotel restaurant had great breakfast buffet and kids eat free all day on Tuesday's. Hotel service was friendly and effiecent. Not our first visit and definitely not our last. « less
“Gem in the Middle of Old Town,San Diego”
May 20, 2013
Judith R, La Habra, California, Usa | Trip type: Couples
Hacienda Hotel is perfect for a short get- away lovely relaxing setting, excellent food , the feel of modern and old world charm. Early California history is within walking, Sea...
more »
Hacienda Hotel is perfect for a short get- away lovely relaxing setting, excellent food , the feel of modern and old world charm. Early California history is within walking, Sea World 5 min. away, pool. « less
“Old Town San Diego Favorite”
May 19, 2013
essacramento, Roseville | Trip type: Family
Very nice hotel in a great location. Rooms are big and comfortable. We stayed in this hotel for 5 nights with the first night in building 6 and by the...
more »
Very nice hotel in a great location. Rooms are big and comfortable. We stayed in this hotel for 5 nights with the first night in building 6 and by the road which I would not recommend as you here the street noise early in the morning. I would recommend staying in building 4. The only issue about this hotel is that if you have any issues with stairs this hotel has lots. But overall nice hotel and I would stay here again « less
“Comfy beds inside and Mexican-Spanish feel outside”
May 19, 2013
estrellas007, California
My husband, our 6 month old baby, and I stayed here when my sister got married in October. It's a really nice hotel. Located on a hill side in Old...
more »
My husband, our 6 month old baby, and I stayed here when my sister got married in October. It's a really nice hotel. Located on a hill side in Old Town so there are lots of different levels and some nice views. Some rooms have balconies. TIP- Don't get a balcony facing a parking lot. Those didn't look so fun. There is a mexican restaurant on top level. Also you can walk to other restaurants and to old town park. Paid parking in underground structure or on the street. You can usually find street parking. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Best Western Plus Hacienda Hotel Old Town - Hotel Room Types
Deluxe Two Queens
Two queen beds. Southwestern-style decor. Desk. Complimentary wireless Internet access. Cable/satellite TV. Free local calls. Refrigerator, microwave, and coffee/tea maker. Hair dryer. Iron/ironing board. In-room safe. Complimentary newspaper. Nonsmoking.
King Mini-Suite
One king bed. Southwestern-style decor. Desk. Complimentary wireless Internet access. Cable/satellite TV. Free local calls. Refrigerator, microwave, and coffee/tea maker. Hair dryer. Iron/ironing board. In-room safe. Complimentary newspaper. Nonsmoking.
Deluxe Queen w/sofabed
One king bed or one queen bed. Southwestern-style decor. Desk. Complimentary wireless Internet access. Cable/satellite TV. Free local calls. Refrigerator, microwave, and coffee/tea maker. Hair dryer. Iron/ironing board. In-room safe. Complimentary newspaper. Nonsmoking.
Superior Two Queens with Sofa Bed
Two queen beds and one twin sofa bed. Southwestern-style decor. Complimentary wireless Internet access. Complimentary local calls under 30 minutes. Refrigerator and microwave. Ceiling fan. Nonsmoking.
Superior Queen w/sofabed
One queen bed and one twin sofa bed. Southwestern-style decor. Complimentary wireless Internet access. Complimentary local calls under 30 minutes. Refrigerator and microwave. Ceiling fan. Nonsmoking.
Amenities / Additional Information - Best Western Plus Hacienda Hotel Old Town
Voice Mail
Coffee or Tea Maker
Safe
Exterior Room Entrance
Fitness Facility
In House Bar
Business Center
Air Conditioning
Clothing Iron
Wake Up Service
Room Service
Hair Dryer
Check In:
3 PM
Check Out:
noon
Floors:
1
Rooms:
200
Area Attactions - Best Western Plus Hacienda Hotel Old Town
Distances are calculated in a straight line from the property's location to the point of interest or attraction, and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Heritage Park 0.1 km / 0 mi Old Town Trolley Tours 0.1 km / 0.1 mi Old Town San Diego State Park 0.2 km / 0.1 mi Presidio Park 0.5 km / 0.3 mi Junipero Serra Museum 0.7 km / 0.4 mi Marine Corps Recruit Depot 1.8 km / 1.1 mi University of San Diego 2.3 km / 1.4 mi Riverwalk Golf Club 2.6 km / 1.6 mi NTC Promenade 2.6 km / 1.6 mi Fashion Valley Mall 3.1 km / 1.9 mi Rock Church 3.1 km / 1.9 mi Seaworld 3.2 km / 2 mi Firehouse Museum 4.3 km / 2.7 mi Maritime Museum of San Diego 4.4 km / 2.8 mi B Street Cruise Ship Terminal 4.5 km / 2.8 mi
The preferred airport for Best Western Plus Hacienda Hotel Old Town is San Diego, CA (SAN San Diego Intl.) 2.4 km / 1.5 mi.
Notifications and Fees
er stay free when occupying the parent or guardian's room, using existing bedding.
The following fees and deposits are charged by the property at time of service, check in, or check out.
Self parking fee: USD 12 per day
Pet fee: USD 20.00 per night
Pet deposit: USD 50.00 per stay
Facilities fee: USD 7.00 per person, per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Based on 441 traveler reviews 
Value
“Not a pleasant stay”
“Gem in the Middle of Old Town,San Diego”
Deluxe Two Queens
King Mini-Suite