My mother taught me to always say something positive first. Hotel was in a good location and staff nice. The room left a lot to be desired. We found someone's...
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My mother taught me to always say something positive first. Hotel was in a good location and staff nice. The room left a lot to be desired. We found someone's flip flop and tootsie pop wrapper under a chair. There were three women in the room. One slept in the sofa bed but we needed to make it up but found no sheets. It was late, we were tired...sheets came fairly quickly but annoyed we had to call. Room did not have a mirror in the bedroom, light in bath were too dim to apply makeup, no available free outlet next to bed to charge phone, couldn't figure out how to set alarm clock, frig was not cold, room was cramped and couldn't get in closet without closing bedroom door, fan in bath was not on a separate switch so always was on when bathroom light was on. Annoying inconveniences. « less
“Great choice near ORD!”
May 13, 2013
cmxpek, Michigan | Trip type: Business
I frequent the ORD area and have stayed at many hotels in the area including Marriott, Hyatt and Hilton properties. Now I think this Renaissance hotel is becoming my new...
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I frequent the ORD area and have stayed at many hotels in the area including Marriott, Hyatt and Hilton properties. Now I think this Renaissance hotel is becoming my new favorite one. I recently stayed here twice. The stay in April was just perfect - everything worked great and everyone was very friendly and helpful (even their airport shuttle driver was just amazing!). But I had some issues during the stay last wee - first the airport shuttle is supposed to be every half hour from the airport but somehow the one at 10:30pm never came which led me a waiting at the airport for ~50 minutes. Also the toilet water tank kept refilling by itself which required the Engineer to fix it. But the 2nd day, the manager Karen called me and appologized for the inconvenience and also offered me some compensation which resolved the issues satisfactorily. Bottom line - my experience at this hotel convinced me that the service here is consistent with the Marriott standard so I would recommend it to anyone I know of. (Actually I just booked myself some upcoming stays at this hotel) « less
“Very good option near O'Hare”
May 11, 2013
JLB_miles_to_go, Richmond, Virginia | Trip type: Business
My recent stay was the fourth time I've been here -- all for work meetings.
The hotel is convenient to O'Hare. There's a free shuttle and the train from O'Hare...
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My recent stay was the fourth time I've been here -- all for work meetings.
The hotel is convenient to O'Hare. There's a free shuttle and the train from O'Hare goes right next to the hotel. The train also goes downtown, so for an airport hotel, transportation options are very good.
The hotel itself is nicely decorated. The suites are a good size, very clean and comfortable. The beds are firm but sleep well. The bathroom is quite spacious and clean. One small drawback -- the lighting in the bathroom makes it difficult to see the details.
I've only eaten breakfast at the restaurant. The buffet is quite good. There are a few small restaurants in walking distance across the interstate. The Thai restaurant (Golden Elephant?) is a bit of a hole in the wall but really quite good if you're a Thai fan and the pizza place is good. Otherwise, take the train or a cab to somewhere else to eat.
If you need a hotel near O'Hare (or you wind up here for work), the Renaissance works quite well.
May 11, 2013
TrippingAmerican, United States | Trip type: Couples
The rooms are outstanding. Very roomy and comfortable.
Best of all is the customer service. This is true especially
of Bill McGuigan, one of the Room Coordinators.
Knowledgeable and friendly,...
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The rooms are outstanding. Very roomy and comfortable. Best of all is the customer service. This is true especially of Bill McGuigan, one of the Room Coordinators. Knowledgeable and friendly, Bill is sure to rise in the system.
Very large rooms separate bedroom wish we could have stayed longer good drinks at the bar and a great breakfast free shuttle from airport would stay again if in town...
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Very large rooms separate bedroom wish we could have stayed longer good drinks at the bar and a great breakfast free shuttle from airport would stay again if in town lots is space large bathroom easy checking and out « less
Read management response to this review.
Management response from Maria Catezone, Manager
Thank you for commenting on your previous experience at the Renaissance Chicago O’Hare Suites Hotel. I am delighted that you enjoyed our lounge, we just recently renovated. Our spacious suites; they are largest rooms in the area. I hope that you will be able to visit with us again soon. Safe Travels,
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Deluxe Suite
1 king or 2 double beds with pillowtop mattresses and down comforters. 480 square feet (44.5 square meters). Separate sitting area with queen sofa bed. 2 TVs with premium cable channels. 2 multi-line phones. Wireless Internet access (surcharge). CD player. Coffeemaker. Refrigerator. Bathroom with oversized glass shower with adjustable-height massaging showerhead. Laptop-compatible safe.
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Based on 389 traveler reviews 
Value
“Disappointed”
“Great choice near ORD!”
“Very good option near O'Hare”
Deluxe Suite