Verified Reviews of Extended Stay Deluxe / Deerwood Below are the verified reviews from guests that we have booked recently:
Overall Score1.0/ 5
Hi, I am a Cheer Coach. I made reservations with your Extended Stay Deluxe/Deerwood in Jacksonville, Fl on 1/16/2014 to stay at your property 3/14-3/16 for a Cheer Competition in Jacksonville. My contact person was April Biller, Regional Field Sales Director. I reserved 9 double rooms at $50 per room. My parents reserved 17 rooms at $58 per room. On March 11, three days prior to our departure, I received a call from April stating that she had to move our group due to not having all the doubles available for my cheer squad. She stated that the she had contractors on the property working and they were not finished with their work so they needed the rooms. April advised me that she was moving my group to the Holiday Inn Jacksonville, Baymeadows. Needless to say, I was very disappointed but agreed to the change as April promised me everything would be taken care of. Well, we arrived at the Holiday Inn 3/14 to check in, we were advised by the agent Erikka that April on transferred over 17 rooms which were for my parents. The 9 rooms that I personally reserved for my squad were not transferred over. Erikka actually showed me the information sent over by April and the rooms were not listed. I am very upset with the service. I had 30 cheerleaders sitting on a bus with no rooms. I called April and spoke with her about the situation and she was very rude and hung up the phone in my face. Finally, Tracie Porreca, the Hotel Manager advised me that she could split us up and check for other properties in the area. My parents had to give up some of their rooms and go to different hotels. As a result of April’s negligence, I had to squeeze 30 girls in four rooms. This has been the worst experience in my whole career of coaching. I would never ever refer any of my coaches or anyone that I know to stay at an Extended Stay. I really do not understand how I could make reservations almost two months prior to my arrival and I am informed three days before of the mishap.
20-Mar-2014 Verified Review
"They transferred us out because the rooms were needed"
Overall Score1.0/ 5
They called us and said our rooms were needed, and we booked our hotels over two months ago. This was just simply wrong. April Biller got nasty at the end, when we got upset. We were transferred to Holiday Inn. When we got there, they didn't have all the information. So, I had to crowd my girls in five rooms opposed to eight rooms. My parents took girls and it took us about 2.5 hours to check-in becasue of the mess. Then, parents who reserved their rooms who were not on the list had to be sent to the Ramanda Inn. I will never used Extended Stay Deluxe or recommend that organization.
19-Mar-2014 Verified Review
Overall Score2.0/ 5
Group sales agent was wonderful to work with. Based on our early exposure to the chain, we were expecting a nice stay. Our disappointment came from the quality and cleanliness of the facility. We were a group of 10 rooms so had a pretty broad view to what the hotel was like. Even though we had no smoking rooms, half of our rooms smelled of cigarette or cigar smoke. Our room had a cigar wrapper under the bed, so smoking in the room was confirmed. Lobby also had a strong cigarette smell. This really got to one of our party who had real allergy issues. Grab and go breakfast was pretty disappointing. Since it is an extended stay hotel without daily housekeeping, the rooms were pretty dirty. Dirty linens in the hallway. Hall carpets in real need of a good scrub. Staff was nice, but stretched pretty thin. General consensus is we will not pursue this chain for our next group stay.
04-Feb-2014 Verified Review
Customer Reviews of Extended Stay Deluxe / Deerwood
newly renovation, full kitchen, hair dryer, iron in all rooms,DVD players,MP# radios in all room, continental breakfast Mon-Fri, free local calls,rooms not cleaned every day,fitness center and outdoor poolvery quiet area but with in 5 miles of three large shopping malls and many resturants and 1 mile from 24 movie theater.
Details / Other Expenses
|Year of Last Renovation:||2006|
|Corridors:||All Rooms Have Interior Hallways|
|Non Smoking Rooms:||118|
|Meeting Rooms:||0 | Policies / Expenses
24 hr prior to ck in
|Total Misc Fees:||$0.00 USD |
(mandatory resort fees/taxes)
Amenities / Features Pet Friendly? Yes! Pets are allowed.
Airport & Shuttle Information
JAX 25 miles north of hotel
Airport Shuttle? Sorry
airport shuttle available.
Extended Stay Deluxe Deerwood Park, Extended Stay Deluxe Jacksonville Deerwood Park