Surrounded by the splendor of a bygone era the Hyatt Regency Cleveland at the Arcade is a grand hotel situated in the heart of the business district in an elegant National Historic Landmark building, complete with onsite boutiques and restaurants. The Hyatt is conveniently located near all of Cleveland's largest attractions including East 4th Entertainment District, the Theater District, the Cleveland Convention Center, Rock and Roll Hall of Fame and major sporting venues such as Progressive Field, Browns Stadium, and Quicken Loans Arena.
Star Rating:
Local Attractions:
Conveniently located adjacent to East 4th Street Neighborhood, you and your guests have easy access to Lola Bistro (Iron Chef Michael Simon's restaurant), Saigon (upscale Vietnamese), Zocalo (Mexican), and other restaurants, as well as attractions such as the House of Blues, Corner Alley Bowling and Martini Lounge, and Pickwick and Frolic Comedy and Cabaret Theater. Quicken Loans Arena, Progressive Field, Rock and Roll Hall of Fame, Browns Stadium, and the Warehouse District (shopping, restaurants, and nightlife), are just a few blocks away!
Hotel Reviews for Hyatt Regency Cleveland at the Arcade
4.0out of 5Based on 370 guest reviews, Very Good
Based on 388 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
112
Very Good
159
Average
66
Poor
32
Terrible
19
Most Recent Traveler Reviews:
“BASEBALL GAME”
May 16, 2013
laurencek931, pittsford new york | Trip type: Friends getaway
Very convenient place to stay while attending a game at Progressive Field. The staff was vey accomodating, but the room was just average. We did eat at the restaurant and...
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Very convenient place to stay while attending a game at Progressive Field. The staff was vey accomodating, but the room was just average. We did eat at the restaurant and that was good. You can't beat the location. « less
“Very nice hotel”
May 16, 2013
Puskarich, Charleston, West Virginia | Trip type: Family
My family and I stayed here the first weekend of May. I got the room through the "name your price" on Priceline. After reading come of the other reviews here,...
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My family and I stayed here the first weekend of May. I got the room through the "name your price" on Priceline. After reading come of the other reviews here, I was a bit nervous (dirty rooms, unfriendly staff, valet parking). However, after arriving at the hotel, I was pleasantly surprised.
The staff was extremely friendly. The valet and bell staff were great. When checking in, the girl at the front desk went above and beyond to make sure we knew what was in the hotel and surrounding areas (food, etc).
Our room was great. We stayed on the second floor and it appeared to be recently remodeled. Not outdated at all and very clean. Our kids enjoyed the stay too.
I'll definitely be back here next time I'm in the Cleveland area. Great hotel as far as I'm concerned. « less
Read management response to this review.
Management response from HRCleveland, Manager
Puskarich,
We’re delighted to hear you enjoyed your recent stay at Hyatt Regency Cleveland at The Arcade. Your referral is our biggest compliment and we hope you’ll join us again for your next visit to Cleveland.
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I have stayed at the Hyatt "Arcade" in Cleveland a few times while visiting Cleveland. This hotel is in a great location if you are in town for pleasure or...
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I have stayed at the Hyatt "Arcade" in Cleveland a few times while visiting Cleveland. This hotel is in a great location if you are in town for pleasure or sight seeing! Tons of restaurants, bars and entertainment venues directly outside the back door!! Short walk to casino, sporting events and the rest the city has to offer. Spa inside arcade is very nice and prices were very resonable. Hotel itself is a beautiful building with fantastic architecture! The staff was very friendly and I felt very safe in the hotel. The rooms can be quite small. During our last visit we upgraded rooms and it was worth the extra money... lots of extra space. I DEFINITELY recommend this hotel. « less
“A Trip to the 1890s”
Apr 24, 2013
Elizabeth B, Mount Kisco, New York, United States | Trip type: Friends getaway
If nostalgia is your strong suit, the Hyatt is the place to go. You will enjoy the century old architecture, and the stores inside the arcade as well as restaurants...
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If nostalgia is your strong suit, the Hyatt is the place to go. You will enjoy the century old architecture, and the stores inside the arcade as well as restaurants in close proximity to the establishment. I did not have time or leisure to sample much since the reason for this trip was a wedding, which turned out to take care of most of the food department.
Within the arcade, you will find an excellent (but very expensive) beauty salon, a fun variety store called The Runway, a coin and stamp collectors shop which I didn't visit, but would have had time not been at a premium along with several eateries.
In contrast to Yesindedes review, my spacious room and 1/2 ( which included a sitting room w/desk & lamp) was sparkling clean, as was the bathroom. Someone did a very nice job during the three days and nights of my stay.
One more tip - you will likely be advised to take a cab (reportedly about $35 w/o tip) from the airport. Thanks to some very helpful people, I made it to and from that facility for the princely sum of $1.00 per one way trip. It will run you $4.50 if you have the misfortune of not being considered "old!" « less
Read management response to this review.
Management response from HRCleveland, Manager
Elizabeth B, We’re so happy that you had an enjoyable experience at Hyatt Regency Cleveland. We're very proud to be located within the historic Cleveland Arcade and are thrilled that you enjoyed your stay. We hope to welcome you back for your next trip to Cleveland.
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“Very disappointed!”
Apr 23, 2013
Yesindede, Copiague, New York | Trip type: Family
We ( 3 adults) stayed here the first week- end of April 2013. The arcade was beautiful, but hardly any stores were open. The room was filthy! The tops of...
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We ( 3 adults) stayed here the first week- end of April 2013. The arcade was beautiful, but hardly any stores were open. The room was filthy! The tops of every surface had a THICK layer of dust. Being in the cleaning business, this room has not been properly cleaned in over 6-12 months. This includes top of bed ,tv, window sills and drapes. The chairs in the room had stains and the sheets had holes in them. The bathroom had major dirt behind door and under vanity. Our sinus were bothered from the poor cleaning of this room. We had 7 other rooms in our party and I inspected each of them with the same results. I've had cleaner rooms at the Days Inn. Would not recommend this hotel. Very over rated. « less
Read management response to this review.
Management response from HRCleveland, Manager
Yesindede, Thank you for taking the time to share feedback about your stay at Hyatt Regency Cleveland at The Arcade. This is not the level of cleanliness that we strive for at our Hotel. Based on your feedback, our housekeeping team is implementing additional guest room inspections. We hope this experience doesn’t deter you from joining us at Hyatt Regency Cleveland again, and we hope you’ll give us a second chance to welcome you back to Cleveland.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Room Types - Hyatt Regency Cleveland at the Arcade
Business, Two Double Beds
One king Grand Bed or two double Grand Beds. Approximately 400-600 square feet. Simple contemporary decor in earth tones, vaulted ceilings. Full breakfast for one adult, daily. One bottle of water per room, per day. Complimentary wireless and/or wired high-speed Internet access. Complimentary long-distance calls within continental United States, Hawaii, Canada. Complimentary local and toll-free calls. Weekday newspaper delivery. Pressing of one shirt or blouse per day. TV with cable and pay movies. Portico bath amenities.
One King Bed
1 king Grand Bed. Views of downtown Cleveland, Lake Erie, sports complexes, or the historic Arcade. Simple contemporary decor in earth tones, vaulted ceilings. High-speed wired and wireless Internet access (surcharge). TV with cable and pay movies. Multi-line phone. Portico bath amenities. Complimentary weekday newspapers. Rollaway bed available.
Two Double Beds
Two double Grand Beds. Views of downtown Cleveland, Lake Erie, sports complexes, or the historic Arcade. 400-600 square feet. Simple contemporary decor in earth tones, vaulted ceilings. High-speed wired and wireless Internet access (surcharge). TV with cable and pay movies. Multi-line phone. Portico bath amenities. Complimentary weekday newspapers.
Business, One King Bed
One king bed. Approximately 400-600 square feet. Simple contemporary decor in earth tones, vaulted ceilings. Full breakfast for one adult, daily. One bottle of water per room, per day. Complimentary wireless and/or wired high-speed Internet access. Complimentary long-distance calls within continental United States, Hawaii, Canada. Complimentary local and toll-free calls. Weekday newspaper delivery. Pressing of one shirt or blouse per day. TV with cable and pay movies. Portico bath amenities. Rollaway bed available.
Amenities - Hyatt Regency Cleveland at the Arcade
Air conditioning
Alarm clock
ATM
Baggage storage facilities
Breakfast in room
Central location
Clothes drying
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Currency exchange
Dinner available
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Garage
Hairdryer available
Hair dresser
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Ironing facilities
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Office in room available
Private bathroom in room
Private car parking
Quiet location
Radio in room
Refrigerator
Restaurant
Safe in rooms
Self controlled heating/cooling system
Shop
Shower
Spa
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
TV - Free Cable
TV - Free HBO
TV - Free Showtime
Travellers cheques accepted
TV room
Valet Parking
VCR or VCP
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Hyatt Regency Cleveland at the Arcade
Cleveland-Hopkins International Airport is 12 miles away and about a 15-20 minute drive.
A taxi is approximately $25 each way.
The Rapid (underground train) runs from the airport into Tower City.
Tickets are $2.00 each way.
Airport Shuttle? Sorry, no airport shuttle available.
Local Shuttle Info: We work with a preferred vendor for all transportation. Please contact hotel for further information.
Testimonials: Why use Hotel Planner?
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Based on 388 traveler reviews 
Value
Rooms
“Very nice hotel”
“Very disappointed!”
