I had booked this through Hotwire without realizing I was paying for a smoking room. My husband is highly asthmatic, so when we got to our room I immediately knew...
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I had booked this through Hotwire without realizing I was paying for a smoking room. My husband is highly asthmatic, so when we got to our room I immediately knew we couldn't stay in that room. They made us pay another $50/night (three nights) for a non-smoking room. I had prepaid through Hotwire, otherwise we would have left and found a different hotel. The front desk clerk explained that we would have to go through Hotwire for a refund if we decided to not stay, so we put up with the small room, tiny double beds and paper-thin walls. We could hear the TV in the next room, but were lucky our neighbours didn't stay up too late the first two nights we were there. The third night, however, a woman was in there with the TV on and she was SMOKING! The kids slept OK because we kept them very busy during the day, but neither my husband or I slept very well any of the three nights (we have a king size bed at home). I took advantage of their guest laundry, but it was not cheap as we had to buy the soap and dryer sheets then pay for the machines as well. The one cleaning lady was really nice, but she never did clean out the microwave which was dirty before we arrived. There was no fitness room or pool or breakfast provided. I was shocked and appalled when the (very kind) front desk clerk told me that we were still getting a good rate (even after the $50 was tacked on) as the usual rate was near $200/night! Never, EVER will I book the cheapest hotel offered on Hotwire again! « less
“Cold Room”
Mar 20, 2013
csandyb, Souris, Canada | Trip type: Family
Our room heater did not work and it was freezing outside. We were given a 'space heater' that helped but no-one came to fix the heater. Our first night was...
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Our room heater did not work and it was freezing outside. We were given a 'space heater' that helped but no-one came to fix the heater. Our first night was marred by people in the next room who talked at full volume until 7am. The restaurant attached closed at 7pm on Saturday!!! What the heck is that about... The menu was very much burger etc. with nothing really 'healthy' that I could see. The room was comfortable and given that we seemed to have got it at a discount price, was fine. I would not have paid the "posted" prices... « less
“Scam”
Mar 6, 2013
Koehler68, Regina, Canada
Worst hotel..we got charged 270$ for smoking in our rooms..wierd because none of us smoke..the staff is awful..very dirty and uncomfortable not worth the value at all. the leave you...
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Worst hotel..we got charged 270$ for smoking in our rooms..wierd because none of us smoke..the staff is awful..very dirty and uncomfortable not worth the value at all. the leave you a bottle of water in your room and charge you 3.99 if you drank it..we didnt drink it but they charged us anyway..this hotel staff are all about making money for the hotel and screwing the customer. do not stay here. « less
“good budget hotel, great location”
Feb 18, 2013
DorisBH, Airdrie, Canada | Trip type: Couples
We had a standard Queen room - 1 queen bed and a pull out couch. It was a pretty spacious room and was very clean when we arrived. For an...
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We had a standard Queen room - 1 queen bed and a pull out couch. It was a pretty spacious room and was very clean when we arrived. For an older building, it’s in pretty good condition, but, being an older building, the walls are a bit thin and the furnishing are a bit tired. That being said, we didn’t hear much. There is a flat screen TV that works fine and has lots of channels, but the air conditioning is a bit loud. There are also lots of connectors if you want to attach a laptop or iPad and watch a movie. WIFI is free and worked fine while we were there. The only other amenity you get is a small coffee maker – no fridge or microwave. There is also no pool, and I didn't see a fitness center.
The bed was OK, a bit soft for my taste, but better than sleeping on a hard bed, but watch those pillows! They look nice a big a fluffy, but they go flat as pancakes pretty quickly. There is a lot of light in the room, if you are facing the street or the main entrance as the curtains don’t fit quite right. Ask for a room at the back if you like a dark room.
The bathroom is a good size, but they are a bit stingy on the towels. Just ask and they will happily give you some more. Toiletries are OK, and you get an eye makeup remover pad. They have toiletries if you forgot something - probably not free. There is a night-light built into the hair dryer,which I thought was a pretty good idea. Shower water pressure is not very good, but I have certainly experienced worse.
Front desk staff were friendly and polite, and patient with questions. Make sure you come in the front door if you go out – the room keys are supposed to open the exterior doors, but ours did not. We also saw several people on multiple-day stays getting their room keys reactivated as they had stopped working.
There is no breakfast included, but there is an Albert’s restaurant attached to the hotel. Be aware, they are only open until 7 pm. Breakfast was good, reasonable price. There are lots of restaurant options in the area and you are about 5 minutes from West Edmonton Mall. « less
“Do not stay here”
Jan 15, 2013
traveller131326, Raymond, Alberta, Canada | Trip type: Family
Do not waste your time! Especially when the Hilton around the corner is a dream come true and is basically the same price. The front desk lady was so rude...
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Do not waste your time! Especially when the Hilton around the corner is a dream come true and is basically the same price. The front desk lady was so rude and awful to us and made us and our six kids wait out in the cold while the room was getting ready...then she decided not to let us check in at all because I forgot my driver license (my husband had his and I had all my credit cards, costco card, etc). She then charged us the full amount and refused to refund even though we didn't stay there. It is so dirty and ugly too. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers pay movies. A coffee/tea maker is supplied. Bathroom amenities include a hair dryer. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Standard Two Doubles Smoking
Two Double Beds
Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers pay movies. A coffee/tea maker is supplied. Bathroom amenities include a hair dryer. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Smoking.
Standard Queen Smoking
One Queen Bed
Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers pay movies. A coffee/tea maker is supplied. Bathroom amenities include a hair dryer. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Smoking.
Standard Queen Non Smoking
One Queen Bed
Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers pay movies. A coffee/tea maker is supplied. Bathroom amenities include a hair dryer. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Standard, One Queen Bed, Non-Smoking
One Queen Bed
Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers pay movies. A coffee/tea maker is supplied. Bathroom amenities include a hair dryer. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Standard, Two Double Beds, Non-Smoking
Two Double Beds
Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers pay movies. A coffee/tea maker is supplied. Bathroom amenities include a hair dryer. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Amenities - Comfort Inn West
Air conditioning
Alarm clock
ATM
Baggage storage facilities
Clothes drying
Complimentary newspaper
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Electronic key card
Fax available
Free local calls
Hairdryer available
Handicap accessible
Ice Maker
Internet - wireless
Ironing facilities
Laundry facilities
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Pets allowed
Private bathroom in room
Quiet location
Radio in room
Restaurant
Self controlled heating/cooling system
Shower
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Airport & Shuttle Information - Comfort Inn West
Edmonton Intn'l Airport is approx 45 minutes by car. There is a shuttle service available at $16.00 per person one way and a taxi will cost approx $55.00
Airport Shuttle? Sorry, no airport shuttle available.
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Based on 36 traveler reviews 
Value
Rooms
“The staff really tried to make us feel welcome”
“Scam”
“good budget hotel, great location”
Standard Two Doubles Non-Smoking
Standard Queen Smoking