CHATEAU RESORT & CONFERENCE CENTER

Nic0le 717-

Thanks for your candid review. I have to say there is never a cause for a team member to be rude and take great pains to assure that it doesn't happen. If you have specifics, I would love to hear them so I can address it properly.

As to your concerns.

Single bed vs double bed rooms are negotiated at the time of the contract. Your group negotiated double beds.

The older guest that was moved to your section was done so at their request because they needed a first floor room close to the lobby. They were aware of the fact they would be in a section with a younger group and accepted the additional noise level. Even when we checked on them the second day of their stay, they were ok with their room choice. I too was concerned about their location.

Also, additional outside security is standard with all fraternities and sororities on the evenings of the social event, please don't take that as an insult, rather a precaution for all of our guests sake and safety.

In hindsight, I would have had the additional security on the first evening because of the damage that was done to the hotel. Nothing major, but ceiling tiles and exit lights pulled down, holes put in walls, light fixtures broken all may have been avoided. I do appreciate your group reimbursing us for the damage, but would rather not have it to begin with. I am sure the maintenance man that had to repair the unnecessary damage felt similar.

Again, I hope you don't take that as disrespectful. In speaking with your group leaders, they indicated everyone had a good time.

As a side note, to anyone that is still reading. My response may sound like the resort may not be a place where you can have fun because of the overbearing security OR a place where you can get sleep because of the rowdy groups and damage being done. We again take great pains in creating a balance of enjoyable atmosphere paired with friendly service and safe comfortable conditions for all our guests. I hope this review and response does not characterize the resort in any other light.

-John « hide

AprilG18347-

Thank you so much for your kind words!

I am glad you enjoyed the wedding and the experience before and after the event. Please post some pictures to Facebook for us.

Please let us know if we can ever help in the future!

-John « hide

Wanda-

That was very kind, thank you!

I will pass along your thoughts to all of the staff, especially those mentioned in your review. I loved your association being on property and am glad everyone had a good and productive conference!

Please let us know if we can ever assist in the future!

-John « hide