Hotel Reviews for Courtyard Miami Airport West / Doral
3.0out of 5Based on 71 guest reviews, Average
Based on 82 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
4
Very Good
21
Average
32
Poor
13
Terrible
12
Most Recent Traveler Reviews:
“Extremely bad customer service”
May 5, 2013
Bluepj, St Georges | Trip type: Family
Stayed at this hotel for a weekend, the staff were rude, and so un willing to assist with any issues, would not recommend this hotel to anyone, I hate bad...
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Stayed at this hotel for a weekend, the staff were rude, and so un willing to assist with any issues, would not recommend this hotel to anyone, I hate bad customer service!! The staff at the front desk cannot even answer the phone politely, so disappointing....... « less
“Below Courtyard Standards”
Apr 26, 2013
ljahn, Venezuela | Trip type: Business
As a long time Marriott Elite Rewards member I have stayed at lots of Courtyard properties across the USA and can say without a doubt this one is well below...
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As a long time Marriott Elite Rewards member I have stayed at lots of Courtyard properties across the USA and can say without a doubt this one is well below the standard.
This business oriented hotel near the airport has seen better days. The rooms are worn and outdated, the carpets are stained and housekeeping is mediocre at best.
The restaurant is very small, about 8 tables for the whole hotel and the food is average.
The exercise room is a joke, a very small room with a terrible smell with one old stationary bike and a treadmill.
As a loyal Marriott customer my recommendation is to stay away from this hotel, there are dozens of places better than this one and for a lower fee. « less
“Service is terrible”
Apr 22, 2013
Zelk700
Hotel overall is alright, service is horrible though, so you notice all the small details! After my room wasn't serviced, I asked for towels over the phone, they told me...
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Hotel overall is alright, service is horrible though, so you notice all the small details! After my room wasn't serviced, I asked for towels over the phone, they told me that I have to come down to the front desk for that! At the front desk, lady gave me towels, after I asked for a wash cloth, she asked me to wait, since she was helping a guest, another lady came behind the desk and stood there, when I asked her for the washcloth, she rudely told me that she does not work at the front desk and doesn't know where towels are! Towels are kept right behind the desk!!!! It seems like staff is not here to assist but make your life difficult!! Very rude people! « less
“Hard to Sleep with Music Blasting from Neighboring Businesses”
Apr 21, 2013
jocampo, Panama City Beach, Florida | Trip type: Family
This hotel is located close to the airport along with other hotels. I found the staff to be helpful and friendly and informative. The room was nicely decorated and it...
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This hotel is located close to the airport along with other hotels. I found the staff to be helpful and friendly and informative. The room was nicely decorated and it was clean. The bed was comfortable and there were no issues with the bedding, television, furniture, towels or toiletries. The hotel hallways and elevators all worked and were clean. There was security for various reasons, to protect the guest cars and to prevent illegal parking I saw that as a big plus. My only issue was the noise. One of the neighboring businesses was having a Venezuela party (I do not know what they were celebrating but their were flying Venezuela flags all over). This business blasted the music until 0300 and it was not classical music but the loud Spanish music that just keeps you awake. I do not think the management could do anything that evening but for the long term they should really investigate a solution to this establishment. No way there should be hotels so close to such an establishment. That establishment is bad for business and is a nuisance. I stayed on Friday night 4/19/13, perhaps the other days are quiet but I only got three hours of sleep that night. I could have driven away from Miami for an hour and gotten more sleep that night despite the hour worth of driving each night. So if you are thinking about staying in this hotel you will probably not complain about the hotel itself but about the noise that will prevent you from sleeping. « less
Well, I must say that I am glad that (for once) I didn't read the Trip Advisor reviews before we arrived because I may not have stayed here. Please remember...
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Well, I must say that I am glad that (for once) I didn't read the Trip Advisor reviews before we arrived because I may not have stayed here. Please remember that often the people that have great times don’t bother to leave the good reviews but the people who may not have had a positive experience tend to make sure others are aware of their complaints. We did this hotel choice as a pre-cruise option out of Miami. We had just missed the shuttle from the airport and had to wait 20minutes for the next one. Miami (I feel) should have a better passenger arrival area. You have passenger pick-up, rental car pick-up and hotel pick-up all in the same area. Cars block the shuttles, then people want to hug and kiss good-bye taking additional time. You have to flag down your shuttle and if a vehicle parks in front of you, you have to relocate to get a clear path so you will be able to flag down the hotel shuttle. Not at all the hotels fault. Just my observation that as big as MIA is, it should work that out better. Anyways, back to the hotel review. Andrew was our airport shuttle driver. On a very hot day he had ice cold bottled water in a cooler for us. He answered a few questions of things close by and hotel amenities. Upon check-in Raul was a pretty cool dude. He gave us menus of places to eat and added in some suggestions too. Our room was great! We were on the first level with a pool view near the pool entrance and exercise room. I didn’t observed anything wrong with our furniture and the bed was extremely soft. After we got settled we went for a dip in the pool. The hot tub was out of order but the pool was good enough. While at the pool, as the other review said, you are right under the landing path of the airport. My 3year old found it amazing to look at the planes so low....me...well as long as they stayed in the sky when they were supposed to, I was ok (smile.) There was a Venezuelan eatery across the street that had some type of function going on that we checked out after swimming. We decided to walk to Boston Market for dinner. There is also a Burger King a block up and we saw that Taco Bell and Burger King Delivered. We passed a Cuban restaurant and a Mexican restaurant. The gas station was on the corner if you needed a late night snack or gas (all within walking distance of 10 minutes or less.) The front desk arranged a cruise ship pick-up the night before. They were a little tardy. Pick up was to be at 11am they didn’t arrive until almost 1140am. No worries, because you usually can’t get into the cruise ship cabin until 1pm anyways. The driver of the cruise port pick up seemed to frighten everyone with his driving in the heavy rain. We almost hydroplaned twice from the standing water and the high rate of speed he was going. Never the less we made it there safely and had an awesome cruise. I would surely book this hotel again with no problems. I added some pictures but the pictures provided by the hotel are 100% accurate. I did want to add that we did see a security guard when walking back from Boston Market and they have washer and dryer on site and vending machines. Email me with any questions « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Details
Policies / Expenses
Room Types - Courtyard Miami Airport West / Doral
Suite, One King and One Sofa Bed
One King and One Sofa Bed
This room measures 324 square feet (29 square meters). Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker and a refrigerator are provided. The private bathroom has a bathtub, as well as complimentary toiletries and a hair dryer. A sofa bed, a laptop-compatible safe, and a desk are among the conveniences offered. This room is Non-Smoking.
Standard King
One King and One Sofa Bed
Measuring 324 square feet (29 square meters), this room opens to a balcony or patio. Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker and a refrigerator are provided. The private bathroom has a bathtub, as well as complimentary toiletries and a hair dryer. A laptop-compatible safe, a desk, and complimentary weekday newspapers are among the conveniences offered. This room is Non-Smoking.
Suite, Two Double and One Sofa Bed
Two Double and One Sofa Bed
This room measures 324 square feet (29 square meters). Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker and a refrigerator are provided. The private bathroom has a bathtub, as well as complimentary toiletries and a hair dryer. A sofa bed, a laptop-compatible safe, and a desk are among the conveniences offered. This room is Non-Smoking.
Standard Doubles
Two Double Beds
Measuring 324 square feet (29 square meters), this room opens to a balcony or patio. Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker and a refrigerator are provided. The private bathroom has a bathtub, as well as complimentary toiletries and a hair dryer. A sofa bed, a laptop-compatible safe, and a desk are among the conveniences offered. This room is Non-Smoking.
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Based on 82 traveler reviews 
Value
Cleanliness
“Extremely bad customer service”
“Below Courtyard Standards”
“We enjoyed our stay!”
Suite, One King and One Sofa Bed
Standard King