A landmark hotel nestled in the mountains of Southwestern Virginia. The Inn at Norton offers its guest graciously appointed guestrooms with high speed wireless internet, Norton's Grill, Fizz Too Lounge, Fitness Center, Outdoor pool, and 3,000 square feet of meeting and banquet space. Guest will enjoy our warm and friendly southern hospitality.
Crooked Road Music Trail, UVA at Wise, Lonesome Pine Raceway, Trail of the Lonesome Pine Outdoor Drama, Ralph Stanley Museum, Barter Theatre, Carter Family Fold, Southwest Virginia Museum, Country Cabin II, High Knob Recreation Area, Flag Rock Recreation
Dec 17, 2012
tim s, somerset ky | Trip type: Business
I've been staying here every week for abt 2an a half years the employees are very nice and the service is excellent plus it is locally owned by local folks...
I've been staying here every week for abt 2an a half years the employees are very nice and the service is excellent plus it is locally owned by local folks definitely a plus.yes the inn is kinda old but very well maintained, they have the best showers I have ever found they are awesome the water pressure is very very good .I have never ask for anything they couldn't provide. As long as I come thru Norton an need a motel I will definitely will be staying at the inn « less
“Place is a Trash Pitt”
Dec 9, 2012
Mike J, Denver, Colorado, United States | Trip type: Family
I was in town to visit my son, and well I decided to stay here. Took me 10 Min to find someone to check in, then while I was checking...
I was in town to visit my son, and well I decided to stay here. Took me 10 Min to find someone to check in, then while I was checking in they were on their phone doing the facebook thing. So I got checked in and when went to my room, wow talk about an 1980's reunion, carpet and tv were as old as the hotel, keep in ming this is an old Holiday Inn. No Microwave or Fridge in room, and the bathroom was almost as dirty as the room, Hair all over the tub and sink. So I decided to give their in place restraunt a try Led Bellys. Took 15 min to get service and there were other people there. Waitress/Bartender looked like a spaz, after she got my drink order it took another 15 min to get my drink. Then I ordered off the menu, That took another 35 min to get my food, OMG it look gross, looked like it was a frozen food that they microwaved and it tasted like crap. Mean while I had to ask the Bartender for a refill, while she was complaining about working and how tired she was. Went to sleep it was quiet, then got up for the breakfast they had, and that was another bad time. Constrution workers/ Mexicans horded the food and would did not move when I tried to get something. So I went out to eat and came back and packed up and went to check out and asked for the manager, the lady said he does not get up until noon. I could not wait to get out of there, I checked out and stayed somewhere else the rest of my vist. Bad service, Price is too high, staff is very very poor. STAY AWAY!!! « less
“AWFUL !!!! Stay anywhere but here!”
Aug 25, 2012
MamaBear3024, Athens, Ga | Trip type: Family
Reservations were made in June, confirmed in July & again in August 2 days before arrival..When we arrived it was not right.. out of 4 rooms 1 was on 1st...
Reservations were made in June, confirmed in July & again in August 2 days before arrival..When we arrived it was not right.. out of 4 rooms 1 was on 1st floor, 3 on 2nd floor. rooms were disgusting but there were none available anywhere else. reservations for 2 nights & we were over charged $20.00 per night, per room.. we will sleep in the car before we ever stay here again. « less
“Stay far away from here!”
Jul 28, 2012
Stacie A, Isleta, New Mexico | Trip type: Family
In one word,..... DISGUSTING!!! We were supposed to stay for 3 nights but checked out after the first. They only had smoking rooms available which aren't usually ideal but have...
In one word,..... DISGUSTING!!! We were supposed to stay for 3 nights but checked out after the first. They only had smoking rooms available which aren't usually ideal but have been tolerable in the past. It smelled like people had been smoking in that room for 20+ years with no ventilation and no laundry service. It was old, run-down, gloomy, and just plain miserable. I would not recommend anyone to stay here! « less
Read management response to this review.
Management response from Manny Hernandez, General Manager
Dear Stacie A,
First I would like to thank you for taking the time out to write a review of our property. I am sorry to hear that your experience left much to be desired. During your stay our property was filled with only smoking rooms available which was mentioned to you at check in and while our property is dated we do provide clean and comfortable accommodations. I do wish that you would have mentioned your discontent regarding your stay with us while you were here. Since your stay we have started to undergo remodeling of the guests rooms and will continue these upgrades throughout the property. I do hope that when your travels bring you back to the Norton area you will give us a second chance.
“RAM Trip 2012”
Jul 22, 2012
Vicky W, Candler, North Carolina, United States | Trip type: Friends getaway
We go to Wise, Va to volunteer at Remote Area Medical/Dental every year. In booking our reservation for RAM 2012 we chose Inn at Norton although we were very concerned...
We go to Wise, Va to volunteer at Remote Area Medical/Dental every year. In booking our reservation for RAM 2012 we chose Inn at Norton although we were very concerned about all the negative comments posted on the reviews. I want to say we did NOT encounter any of those problems. The desk clerk was pleasant at 9:30pm even after being chewed out by the arrivals in front of us. Our room was adequate for what we needed after working a 5am-5pm shift. The grounds were well kept even with the hotel packed for RAM weekend. The continental breakfast was well displayed and the area clean. We have no complaints and also want to mention we appreciate all the help Susan Downs gave us with our reservations. Yes, we will stay again. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Cancellation: Individual reservations may cancel 4pm day of arrival; Group reservations may cancel 30 days prior to arrival.
Typical Group Deposit:
Room Types - The Inn at Norton
One King Bed or
Two Full Beds
Complimentary wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker is supplied while a microwave and refrigerator can be requested. Bathroom amenities include a hair dryer. Complimentary newspapers, a wake-up call service, and an iron and ironing board are among the conveniences offered.
Amenities - The Inn at Norton
Baggage storage facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Electronic key card
Facilities for the disabled
Fitness and health centre
Free local calls
Internet - wireless
24 hours opened
Office in room available
Private bathroom in room
Private car parking
Private garden grounds
Radio in room
Self controlled heating/cooling system
Shows or evening entertainment
Swimming pool - outdoor
Swimming pool - indoor
Tea and coffee making facilities
Telephone in all rooms
Travellers cheques accepted
Yes! Pets are allowed.
Airport & Shuttle Information - The Inn at Norton
Nearest airport is Tri-Cities Regional Airport in Blountville, TN 55 miles from the hotel.
Airport Shuttle? Sorry, no airport shuttle available.
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