Hotel Reviews for Quality Inn & Suites Houston West
2.5out of 5Based on 9 guest reviews, Poor
Based on 9 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
2
Very Good
0
Average
1
Poor
3
Terrible
3
Most Recent Traveler Reviews:
“OK, but below average”
Feb 14, 2013
Jmcolker, Atlanta, Georgia | Trip type: Business
Within the Choice Hotels Quality Inn brand, it seems to be hit or miss these days. This one leans toward miss. Not bad, but recently the brand has been making...
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Within the Choice Hotels Quality Inn brand, it seems to be hit or miss these days. This one leans toward miss. Not bad, but recently the brand has been making nice improvements. This property is a little behind the curve. Good location for the Energy Corridor. They need to get those pillow top mattresses and improve the TV connections for starts. « less
“Everything is greart by me”
Dec 7, 2012
CRC967, Corpus Christi | Trip type: Business
I have stayed there many many times, certainly over 300. Everything has been just the way a hotel should be. The rooms are clean, plumbing works fine. New TV's are...
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I have stayed there many many times, certainly over 300. Everything has been just the way a hotel should be. The rooms are clean, plumbing works fine. New TV's are fantastic. High Spoeed Internet is great! Bed is nice, fridgerator and coffee machine work fine to store my cold drinks and pour hot coffee. The Front Desk personnel are always available to help with a speedy check-in or resolve any issue with a big smile on their face, What more could anyone aske for? « less
Read management response to this review.
Management response from Mukesh Patel, Manager
Thank You for all your business. We are always happy to see you stay with us. Ones again thank you and hope to see you soon. Happy Holidays if we don't get to see till 2013.
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“Everything's broken from toilet to TV to business center!”
Aug 23, 2011
Victoria533, Atlanta, Georgia | Trip type: Solo travel
Stayed for 3 nights; toilet wouldn't flush & had to lift flap entire time. Hole in the wall was cut out near floor of bathroom area. TV on-screen guide did...
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Stayed for 3 nights; toilet wouldn't flush & had to lift flap entire time. Hole in the wall was cut out near floor of bathroom area. TV on-screen guide did not match a single channel. Black mildew on all bathtub caulk. Found one dirty washcloth below shower curtain when I arrived that maid had missed. Maid did not replace shampoo/conditioner/lotion each day--only 1 new shampoo in 3 days. So-called "hot" breakfast of bacon and eggs--~8 strips of precooked pkg bacon & hardboiled eggs in lobby one could heat in microwave to achieve a "hot" breakfast. Pillows only half size--not full so could not fold or sleep beside one. They were maybe 16x16 couch-type pillows. No cold water--it was always lukewarm. AC did work, thankfully, as it was 103 deg. Wanted to print boarding pass but was told business computer was broken. Told that 2 days in a row--never fixed. Room was vacuumed & sheets fresh. Swimming pool size of a really large dining room table & behind a DQ & gas station--so very noisy & not inviting. Chairs flipped helter skelter; it was also next to a trash dumpster.
NEVER AGAIN!! Holiday Inn Express all the way!!! « less
“BED BUGS in at least 2 rooms (118 & 125)”
May 11, 2011
disgusted05092011, logansport, louisiana | Trip type: Business
We are staying in Houston for business for the month of May. After one night of staying at this hotel I had several bites all over me. The next afternoon...
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We are staying in Houston for business for the month of May. After one night of staying at this hotel I had several bites all over me. The next afternoon after work I was sitting in the bed on the computer and received MANY more bug bites. I asked to be switched to another room and after packing/unpacking again was going through the bed making sure it was clean and found an actual adult BED BUG on one of the pillows. I immediately called my colleague in the next room over to confirm what the bug was. This was disgusting and we caught the bug in a cup and took it to the front desk and told them we were leaving at 11:45 at night. We then were contacted the next day and they were basically bribing us with money to not tell anyone or go public with this information...but after seeing the other person post on here about the same issue we couldn't keep it to ourselves. It obviously is a serious problem here that needs to be taken care of. The people were very friendly but this is disgusting and I now have spent over $50 for detergent, laundry service, alcohol, benadryl, and cortisone cream to try to prevent the spead and treatment of over 100 awful, itchy bites on my body! « less
Read management response to this review.
Management response from Mukesh Patel, Manager
Sorry to hear that you had an unpleasant stay with us. We have done everything to take care of this problem. We have changed many things to prevent this problem from happening again. We have put a new Protect a bed program in place which will prevent from any type of bed problems for our guest. So please come check us out when you’re in town and if you have any problems please come talk to us. Thanks.
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“Don't stay at this hotel!!!”
May 9, 2011
trump215l, Grand Bay, Alabama | Trip type: Couples
While sleeping in this hotel I was awakened at 1 am because I was itching so much I couldn't sleep. I found I had insect bites in several places. My...
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While sleeping in this hotel I was awakened at 1 am because I was itching so much I couldn't sleep. I found I had insect bites in several places. My wife woke and we found small bugs crawling in her bed. Not a good nights sleep and not a good place to stay. « less
Read management response to this review.
Management response from Mukesh Patel, Manager
Sorry to hear that you had an unpleasant stay with us. We have done everything to take care of this problem. We have changed many things to prevent this problem from happening again. We have put a new Protect a bed program in place which will prevent from any type of bed problems for our guest. So please come check us out when you’re in town and if you have any problems please come talk to me. Thanks.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Complimentary wired and wireless Internet access keeps you connected, and the TV offers pay movies. A coffee/tea maker, a microwave, and a refrigerator are supplied. You will have a shower/tub combination, as well as a hair dryer. Daily housekeeping, an iron and ironing board, and a separate sitting area are among the conveniences offered.
Suite King Non-Smoking
One King Bed
Complimentary wired and wireless Internet access keeps you connected, and the TV offers pay movies. A coffee/tea maker, a microwave, and a refrigerator are supplied. You will have a shower/tub combination, as well as a hair dryer. Daily housekeeping, an iron and ironing board, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
Deluxe Two Queen Beds Non-Smoking
Two Queen Beds
Complimentary wired and wireless Internet access keeps you connected, and the TV offers pay movies. A coffee/tea maker, a microwave, and a refrigerator are supplied. You will have a shower/tub combination, as well as a hair dryer. Daily housekeeping, an iron and ironing board, and a multi-line phone with free local calling are among the conveniences offered. This room is Non-Smoking.
Deluxe Two Queen Beds Smoking
Two Queen Beds
Complimentary wired and wireless Internet access keeps you connected, and the TV offers pay movies. A coffee/tea maker, a microwave, and a refrigerator are supplied. You will have a shower/tub combination, as well as a hair dryer. Daily housekeeping, an iron and ironing board, and a multi-line phone with free local calling are among the conveniences offered.
Amenities - Quality Inn & Suites Houston West
Air conditioning
Alarm clock
Baby facilities in room
Car rental
Central location
Child facilities
Clothes drying
Complimentary breakfast
Complimentary newspaper
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Electronic key card
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Free local calls
Hairdryer available
Handicap accessible
Ice Maker
Internet - wireless
Internet - ethernet
Internet is Complimentary
Ironing facilities
Jacuzzi
Laundry facilities
Movies in room
Microwave in room
Non-smoking rooms
24 hours opened
Office or business center
Pets allowed
Private bathroom in room
Quiet location
Radio in room
Refrigerator
Safe in rooms
Self controlled heating/cooling system
Shop
Shower
Spa
Swimming pool - outdoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Telephone - Free local calls
Television
TV - Free Cable
TV - Free HBO
Travellers cheques accepted
TV room
VCR or VCP
Pet Friendly?
Yes! Pets are allowed.
Show Pet Policy$15 per a pet per a day.
Airport & Shuttle Information - Quality Inn & Suites Houston West
IAH 25 Min
Hobby 25 Min
Airport Shuttle? Sorry, no airport shuttle available.
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Based on 9 traveler reviews 
Value
Cleanliness
“Everything is greart by me”
“Everything's broken from toilet to TV to business center!”
“BED BUGS in at least 2 rooms (118 & 125)”
Suite King Smoking
Deluxe Two Queen Beds Non-Smoking