May 13, 2013
Jeff B, Prairieville, Louisiana | Trip type: Solo travel
Very much enjoyed my stay that lasted 2 months as I relocated to the New Orleans area. Discounted rate after 30 days made it very affordable compared to any alternative....
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Very much enjoyed my stay that lasted 2 months as I relocated to the New Orleans area. Discounted rate after 30 days made it very affordable compared to any alternative. Stayed on the first floor, and the hotel was very clean and comfortable. Looked like it was just painted and new fixtures installed. Morning "grab-n-go" breakfast was always ready by 6 a.m. and was enough for me. There is an iHOP next door if I wanted more, plus there were plenty of other restaurants within a 2-mile radius of the hotel to eat out for any meal. Grocery stores within 1 mile of the hotel so I used the room kitchen quite often too. I always felt safe when i would take a walk around the hotel. Room cleaning was weekly, and the staff even washed my dishes. « less
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Management response from Property Manager, General Manager
Jeff - Thank you for your review. It is very rewarding to read that you truly enjoyed your 2-month stay with us. It was a pleasure having you onsite as you relocated to the area from New Orleans. We look forward to doing so again in the future, should you need a place to stay once more.
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We stayed there recently in a group, but I was not part of choosing our accommodations. This hotel is a place to put your head down, but not much else....
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We stayed there recently in a group, but I was not part of choosing our accommodations. This hotel is a place to put your head down, but not much else. The beds couldn't have been harder, there is no pool or fitness facility, and the "grab and go" breakfast wasn't much more than coffee and granola bars or fruit. The hotel was convenient to downtown NOLA, so that's why it got 3 out of 5. « less
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Management response from Scott Manning, Manager
Thank you so very much for your recent review of Extended Stay America New Orleans Metairie location. We would like to personally thank you for taking time out to write things about your experience and believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.
Once again, the entire staff at our hotel would like to thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on us for your future stays here or at any other Extended Stay America location.
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“Bed Bug Infestation!! DO NOT STAY!”
Mar 19, 2013
Missbreakfast | Trip type: Business
Do not stay at this hotel. It's disgusting. There is a bed bug infestation in MANY of the rooms. We had a group stay here - and more than half...
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Do not stay at this hotel. It's disgusting. There is a bed bug infestation in MANY of the rooms. We had a group stay here - and more than half of the people who stayed were covered in bites from the first night. They will tell you that they have replaced all the mattresses - but it is not true. Pick up the sheets and check for the tiny tick-lick bugs, and you'll also see the stains from disgusting, old, dirty mattresses.
Besides the dangerous infestation, the blankets on the bed were COVERED in hair, the bathtubs were dirty and also had hair in it. There was NO HOT WATER, only tepid, lukewarm water at best.
Also - there are very dangerous looking characters staying there; it looked and sounded like a group of meth dealers were having a party in the room across the hall from me.
Also - there are NO amenities. NO gym. No food. No housekeeping. And no where to eat near by. « less
“Good for long term, not weekend stay”
Mar 18, 2013
adman2008, Jackson, MS | Trip type: Family
Reservation given to manager over phone wasn't entered in system.We were lucky front desk was able to squeeze us in. Property has just been remodeled so it looks good, rooms...
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Reservation given to manager over phone wasn't entered in system.We were lucky front desk was able to squeeze us in. Property has just been remodeled so it looks good, rooms are nice. Bathroom wasn't cleaned properly. This chain expects you to have everything yourself, shampoo, hair dryer, breakfast, none of which are supplied unless you ask for them. Housekeeping schedule is like once a week unless room turns over. We were fortunate to receive a touch up during our two day stay. If you are road warrior and carry your own supplies then for the money its a great place. For a family on a weekend, keep your expectations in check. We paid a lower rate than other hotels in the area, and got what we paid for. When available area rooms or budget is tight, its a good place to stay. If you can pay $15-20 more for another hotel, I would suggest staying somewhere else. « less
Read management response to this review.
Management response from Scott Manning, Manager
Thank you for your recent review of our Extended Stay America New Orleans Metairie location. Please allow us to apologize for the incoveniences you encountered with your reservation and with the amenities provided during your stay. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays and hope for the opportunity to serve your lodging needs again in the future. Please don't hesitate to call on us here or at any other Extended Stay America location.
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“Great Place! Highly recommend.”
Mar 17, 2013
Krish G, Knoxville, Tennessee | Trip type: Family
We stayed at this hotel last week with our infant baby for three nights. It is a great place,absolutely loved the hotel. The staff are super friendly and couteous. they...
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We stayed at this hotel last week with our infant baby for three nights. It is a great place,absolutely loved the hotel. The staff are super friendly and couteous. they went out of their way to read my notes requesting a nice room since we had a baby. My wife and I appreciated that a lot. Nice clean beds, well ventilated rooms, kitchenette is great. It was a very nice place, and in a good location. The only downside is this location is far away from french quarter. Unlike what the city of New Orleans claims, the bus service (JeT) is not that great. It is a long walk to the bus stop. Cabs are the only mode of transport which was disappointing. If you have a car, this would be a great place to stay for the price. « less
Read management response to this review.
Management response from Scott Manning, Manager
Please allow us to thank for your business and for such a positive review of our Extended Stay America New Orleans Metairie location. Whenever we read comments like yours, particularly about great guest service and cleanliness, our entire staff appreciates the proclamation of a job well done. We are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our top priority.
Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area and we sincerely appreciate all of your kind words.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Details
Check In:
3:00 PM
Check Out:
11:00 AM
Floors:
4
Rooms:
102
Suites:
0
Meeting Rooms:
0
Policies / Expenses
Nightly Parking:
0.00
Room Types - Extended Stay America
Studio Two Double Non Smoking
Two Double Beds
Complimentary wireless Internet access keeps you connected. The private kitchen is equipped with a refrigerator, a microwave, and cookware/dishware. You will have a shower/tub combination, as well as complimentary toiletries. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
Studio One Queen Non Smoking
One Queen Bed
Complimentary wireless Internet access keeps you connected. The private kitchen is equipped with a refrigerator, a microwave, and cookware/dishware. You will have a shower/tub combination, as well as complimentary toiletries. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
Amenities - Extended Stay America
Air conditioning
Alarm clock
Central location
Clothes drying
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Currency exchange
Elevator
Facilities for the disabled
Fax available
Free local calls
Hairdryer available
Handicap accessible
Internet - wireless
Laundry facilities
Non-smoking rooms
Pets allowed
Private bathroom in room
Radio in room
Refrigerator
Pet Friendly?
Yes! Pets are allowed.
Airport & Shuttle Information - Extended Stay America
8 miles from airport. No Hotel shuttle.
Taxi one-way $25.00
Airport Shuttle? Sorry, no airport shuttle available.
Testimonials: Why use Hotel Planner?
"I think this is a great source for those planning a group trip and have a specific budget in mind." A.H. - Long Island, NY
"It was a very easy process! Responses came back very quickly. I am glad to have come across a program that would allow me to find group rates for a reasonable price!" K.G. - Rochester, NY
Based on 11 traveler reviews 
Value
Cleanliness
“Best value for a long-term stay”
“Basic accommodations”
“Bed Bug Infestation!! DO NOT STAY!”
Studio Two Double Non Smoking
Studio One Queen Non Smoking 