The Best Western Hacienda Hotel in Old Town is where you can relax and enjoy the spacious comfort of beautiful accommodations and take in the panoramic view of the city's twinkling lights and deep blue bays below. The local charm of Old town and the peaceful atmosphere of our hillside retreat make this the perfect spot from which to begin experiencing American's Finest City. It's all right here in the heart of San Diego historic Old Town...the birthplace of California.
The Best Western Hacienda Hotel Old Town is across the street from Old Town Historic Park. Here you're surrounded by the history of California's first community. On the east side of the hotel is Heritage Park, pristine 7.8 acre Victorian park that features seven restored buildings with Victorian architecture. Minutes away are the finest attractions San Diego has to offer: 70 miles of scenic coastline, SeaWorld, The World Famous San Diego Zoo, Balboa Park, exciting Gaslamp Quarter, Petco Park, Qualcomm Stadium and the Convention Center.
Flexible meetin space and exhibit hall for meetings, banquets and wedding receptions will accommodate 10 to 200 people.
Star Rating:
Local Attractions:
Adjecent to Old Town State Park. Minutes from the San Diego International Airport, San Diego Zoo, Seaworld, Gaslamp District, Petco Park and Qualcomm Stadium.
Hotel Reviews for Best Western Hacienda Hotel Old Town San Diego
4.0out of 5Based on 406 guest reviews, Very Good
Based on 436 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
137
Very Good
173
Average
66
Poor
31
Terrible
29
Most Recent Traveler Reviews:
“not a good experience...”
May 13, 2013
James M, La | Trip type: Couples
In the past, we have always enjoyed our stays with Best Western. Our stay at the BW in Old Town san Diego was the exception and a disappointment. We asked...
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In the past, we have always enjoyed our stays with Best Western. Our stay at the BW in Old Town san Diego was the exception and a disappointment. We asked for a suite, and we got an old, shabby, dirty, gloomy room. The room was off the street and we were awakened at 5:17 am with trash & delivery trucks. The noise went on all morning! The manager did move our room,and we were told that usually guests are told of the noise in advance. This was not true in our case. The manager did give us another room. This incident should not have happened. « less
Read management response to this review.
Management response from Luis Barrios, Director of Sales
Thank you for your feedback. Please accept my apologies for the communication failures you experienced as our guest. I agree totally this should not happen. I hope that you felt satisfied with the ways our leadership team corrected the mistake and you were able to enjoy your second night with us. The back of a few shops and a restaurant sit below one of our lower buildings. Our policy is to alert guests staying in that building of the morning business that happens there. As a result of your experience, we are reinforcing our procedures to ensure that this will not happen in the future. Once again, on behalf of our entire staff, we would like to apologize that we were not able to successfully deliver the kind of exceptional experience we pride ourselves on. We would love to have another opportunity to show you the full level of hospitality all our guests deserve. Please feel free to contact me directly if I may ever be of service to you in any way.
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“Not as good as the first time”
May 10, 2013
LuverOfTraveling, Los Angeles, California | Trip type: Couples
We first stayed at this hotel last December, and just about everything went perfect, but during our last stay last weekend, there were a few things I didn't like. During...
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We first stayed at this hotel last December, and just about everything went perfect, but during our last stay last weekend, there were a few things I didn't like. During the recent stay, our room package was suppose to include vouchers for breakfast for the two of us the next morning, but it wasn't mentioned or offered. We didn't realize this until after we were inside of the room, but since the lobby was far from the room, and not getting the breakfast was not a big deal to us, we didn't bother speaking to anyone nor walking back to the lobby; just thought it was odd the woman at the front desk didn't know about our 'special'.
I know housekeeping has a lot of work to do every day, when it comes to cleaning rooms, but I would think they can see with their eyes, that there's hair in multiple spots of the shower; one spot in the back of the shower had two or three stands of long hair on the wall, so I'm assuming the housekeeper never looked up when cleaning, if it was cleaned at all before we got there. Also, one of the hand towels, which was placed on a rack above the toilet, had a long black hair sticking out of it on the left side. Another thing that grossed me out, was a blood stain on the bedspread, which I never use anyway, but I noticed it.
This hotel is beautiful, and the rooms are nicely furnished, but be aware there are lots of stairs and it may take multiple elevators to reach your room from the lobby.... otherwise, I like this hotel better than the other 3 we've stayed in over the years.
I won't let these few oversights stop me from staying here again, but I for sure will be looking closely at everything even more. « less
Read management response to this review.
Management response from Luis Barrios, Director of Sales
Thank you for sharing your recent experience! I am sorry for the two issues you experienced during this stay and am grateful you are bringing them to my attention. We get many compliments of our hotel’s cleanliness so when we find a problem it’s something we immediately take corrective action on. Your photos are helpful. With regards to your breakfast vouchers, please feel free to contact me before your next stay so that I can make certain to have our leadership manage your reservation closely. In addition, I am working with our front desk team to explore ways to make certain this oversight does not happen again. Again, thank you for alerting us. We are sincerely committed to improving guest experience and take all comments as directions for growing as a business. I am glad your willingness to stay again was not diminished. Again, thank you for your review and I look forward to hearing from you!
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“OUR ONE AND ONLY FAVORITE PLACE TO STAY IN SAN DIEGO”
May 9, 2013
JANET M, EL CENTRO | Trip type: Family
We accidently discovered this unique hotel several years ago. It is hidden away on a hill overlooking Old Town in San Diego. We have been frequent visitors to the Hacienda...
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We accidently discovered this unique hotel several years ago. It is hidden away on a hill overlooking Old Town in San Diego. We have been frequent visitors to the Hacienda ever since. The staff is helpful, courteous and knowledgeable. We are within a short walk to the main street in Old Town and all of its color, smells and food. We can watch the ladies making homemade tortillas from our balcony and then make a quite trip to buy some for breakfast. We have sampled the area restaurants and the Acapulo at this hotel and found them all very good. We highly recommend this hotel to anyone interested in staying in San Diego. « less
Read management response to this review.
Management response from Luis Barrios, Director of Sales
We’re delighted you ‘accidently’ discovered us! Our proximity to the cultural sights of Old Town San Diego truly does make our location unique with many restaurants, museums and parks all within walking distance. I sincerely appreciate your compliment of our staff as well. We are known for great service, location and ambiance which are the three things that keep guests like you returning year after year! Please don’t hesitate to reach out to me personally if I can ever be of assistance. Thank you again for your loyalty!
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“Beautiful Grounds, Average Room”
May 9, 2013
SharonHL, Fort Worth, Texas | Trip type: Family
My family and I stayed here for a week. I don't have an actual complaint about the room we stayed in, just that I expected more. So, I would say...
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My family and I stayed here for a week. I don't have an actual complaint about the room we stayed in, just that I expected more. So, I would say the rooms are nothing fancy, just slightly above average BUT the grounds of the hotel are beautiful and the location is fantastic ! You are right in Old Town and only steps away from the shops and restaurants...and even the trolley if you want to go that route. The Hacienda gives you that old California spanish-style feel and I do think it is one of the best hotels in San Diego just because of atmosphere and location. I lived in San Diego for about 5 years and go back every so often. « less
Read management response to this review.
Management response from Luis Barrios, Director of Sales
Thank you for naming the Best Western PLUS Hacienda Hotel Old Town one of the best hotels in San Diego! We look forward to exceeding every one of your expectations on your next visit!
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“Finding a better hotel should be very easy!”
May 8, 2013
Gbuceee, Phoenix, Arizona
Beds were amazingly uncomfortable, staff genuinely didn't care. They didn't offer to help me and my fiancée at all with another room. Parking garage is tiny and $14 a night,free...
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Beds were amazingly uncomfortable, staff genuinely didn't care. They didn't offer to help me and my fiancée at all with another room. Parking garage is tiny and $14 a night,free parking on street, but no guaranteed spots. Pass on this place, any price you get is not worth your time!! « less
Read management response to this review.
Management response from Luis Barrios, Director of Sales
Thank you for reaching out through TripAdvisor. I am sorry you felt that the staff was not responsive to you. It’s our policy is to make every effort to place a guest in a satisfactory room, so your feedback is puzzling. We have many room types and locations throughout our property so this generally is not a problem. Please don’t hesitate to contact me through the hotel if you would be willing to shed more light on your experience. We are here to serve you!
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Cancellation: Individuals-48 hours prior to arrival date.
Group-
61-90 days 50% of the anticipated guest room block
31-60 days 75% of the anticipated guest room block
0-30 days 100% of the anticipated guest room block
Room Types - Best Western Hacienda Hotel Old Town San Diego
Deluxe Two Queens
Two queen beds. Southwestern-style decor. Desk. Complimentary wireless Internet access. Cable/satellite TV. Free local calls. Refrigerator, microwave, and coffee/tea maker. Hair dryer. Iron/ironing board. In-room safe. Complimentary newspaper. Nonsmoking.
Deluxe Queen w/sofabed
One king bed or one queen bed. Southwestern-style decor. Desk. Complimentary wireless Internet access. Cable/satellite TV. Free local calls. Refrigerator, microwave, and coffee/tea maker. Hair dryer. Iron/ironing board. In-room safe. Complimentary newspaper. Nonsmoking.
King Mini-Suite
One king bed. Southwestern-style decor. Desk. Complimentary wireless Internet access. Cable/satellite TV. Free local calls. Refrigerator, microwave, and coffee/tea maker. Hair dryer. Iron/ironing board. In-room safe. Complimentary newspaper. Nonsmoking.
Superior Two Queens with Sofa Bed
Two queen beds and one twin sofa bed. Southwestern-style decor. Complimentary wireless Internet access. Complimentary local calls under 30 minutes. Refrigerator and microwave. Ceiling fan. Nonsmoking.
Superior Queen w/sofabed
One queen bed and one twin sofa bed. Southwestern-style decor. Complimentary wireless Internet access. Complimentary local calls under 30 minutes. Refrigerator and microwave. Ceiling fan. Nonsmoking.
Amenities - Best Western Hacienda Hotel Old Town San Diego
Air conditioning
Airport Shuttle
Alarm clock
Baby facilities in room
Baggage storage facilities
Camping or barbeque facilities
Car rental
Central location
Charge for early check out
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Electronic key card
Elevator
Facilities for the disabled
Fax available
Free local calls
Garage
Hairdryer available
Handicap accessible
Ice Maker
Internet - wireless
Jacuzzi
Laundry facilities
Movies in room
Microwave in room
Non-smoking rooms
Office or business center
Pets allowed
Private bathroom in room
Private car parking
Quiet location
Radio in room
Refrigerator
Restaurant
Safe in rooms
Self controlled heating/cooling system
Shower
Swimming pool - outdoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Telephone - Free local calls
Television
Travellers cheques accepted
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Show Pet PolicyPet friendly $20.00 fee plus $50.00 refundable deposit.
Airport & Shuttle Information - Best Western Hacienda Hotel Old Town San Diego
San Diego International Airport. 4 miles away. Best Western Hacienda Hotel does provide complimentary round trip airport transportation to San Diego International Airport. One Way Taxi-$10.00-$15.00
Airport Shuttle? Yes! There is an airport shuttle.
Local Shuttle Info: The Best Western PLUS Hacienda Hotel provides complimentary shuttle to and from the airport, Amtrak, and cruise terminal.
Testimonials: Why use Hotel Planner?
"Thank you for your prompt replies :) Your site is great and it really saved me a lot of aggrevation booking rooms for my wedding guests. I have recommended it to others that are looking to group rates." K.B. - Morris, NJ
"Your service is awesome! It is really hard to book several rooms in the same hotel and get a deal. This was an awesome experience as I got to choose who I wanted to respond to." S.B. - Buffalo, NY
Based on 436 traveler reviews 
Value
“not a good experience...”
“Not as good as the first time”
“OUR ONE AND ONLY FAVORITE PLACE TO STAY IN SAN DIEGO”
Deluxe Two Queens
Deluxe Queen w/sofabed