We stayed at the W for 4 nights of shopping, sight seeing and music in Chicago.
Whilst the lobby area of the hotel is pretty cool, everything else about our...
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We stayed at the W for 4 nights of shopping, sight seeing and music in Chicago.
Whilst the lobby area of the hotel is pretty cool, everything else about our stay at this hotel was average at best.
Rooms are tiny....with the smallest bathroom we've ever experienced in a hotel. The service is poor - check-in takes ages for no apparent reason and there is nobody to help with luggage (not essential but this is meant to be 5-star). Our room key stopped working daily, with no apology at all from staff on each occasion we went to reception to resolve. The rooms are like a live-in shop... Everything is for sale and very little is provided within the rather large price you've already paid.
The decor is quite cool and the rooms are well furnished. The beds are very comfortable, but these are probably the only positives.
Hotels in Chicago are understandably expensive, but at a price of more than $350 per night, it's hardly the Four Seasons. In fact it's not anywhere near 5-star. « less
“Very average hotel”
May 17, 2013
Curran6
We stayed at the W in Chicago for two nights. The location was nice. The rooms were very small. The bathroom was tiny. I felt the room was not worth...
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We stayed at the W in Chicago for two nights. The location was nice. The rooms were very small. The bathroom was tiny. I felt the room was not worth the price. The location and cleanliness was by far the best part of the hotel. Very average hotel in my opinion. « less
“W Chicago City Center - what a blast!”
May 15, 2013
Katie M, Houston, Texas | Trip type: Couples
We stayed at the W for a friends wedding last month. Laurelin Hefter the concierge was fantastic - she booked us various dinner spots and went above and beyond with...
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We stayed at the W for a friends wedding last month. Laurelin Hefter the concierge was fantastic - she booked us various dinner spots and went above and beyond with various things. We hung out in the bar downstairs the night we arrived with other people from the wedding and really enjoyed the atmosphere and the drinks. We will definitely stay at the W when we return to Chicago! « less
Read management response to this review.
Management response from Alejandra Romero, Director of Operations
Sounds like you had a great time! Thank you for taking the time to share your feedback and recognize Laurelin!
Looking forward to your next stay!
Alejandra R Director of Operations
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“Excellent stay at the W”
May 14, 2013
jdavid4790, Tulsa, Oklahoma
My husband and I are SPG platinum members and stay at SPG hotels all over, including several other W hotels. This stay did not disappoint. We were here for a...
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My husband and I are SPG platinum members and stay at SPG hotels all over, including several other W hotels. This stay did not disappoint. We were here for a bachelor/bachelorette weekend and they were very accommodating. The room was clean and bed was comfortable (one of the reasons we are SPG members). The hotel was conveniently located to everything. We literally stepped out of the hotel and walked everywhere!
The only negative comment is that there are no coffee makers in the room. We had to call down to get one. And since most people don't have a coffee maker, housekeeping kept forgetting to refill our sugars and cream.
Other than that, another positive SPG experience!! « less
“Center of downtown”
May 14, 2013
BillParker, St.Louis | Trip type: Friends getaway
Three couples visited Chicago for Mothers Day weekend and I choose this W Hotel due to previous positive experiences. All had a positive experience this time--the rooms were great, the...
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Three couples visited Chicago for Mothers Day weekend and I choose this W Hotel due to previous positive experiences. All had a positive experience this time--the rooms were great, the staff is great and the W Hotels continue to have the greatest conceirge staff in the world. We worked with TK Karadzovski for our reservations and suggestions--she did a masterful job in helping us lay out our two days. We used the Acura Experience to go to dinner, first time for me to use this service, and it worked very smoothly. Saved us two cab expenses. I would suggest getting a higher floor room so your view is over the air conditioning units that I looked out on, other than that, this is a great hotel choice for downtown Chicago. I have returned, I will return. « less
Read management response to this review.
Management response from Alejandra Romero, Director of Operations
Thank you for your loyalty Bill and for your kind words! I will make sure to recognize TK and our concierge team.
I am happy to know that we will be welcoming you back (hopefully soon!)
Alejandra Romero Director of Operations
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Wonderful Room - 1 King Bed
One king signature W bed, lit from below. Lounge furniture. Oversized frosted glass desk. High speed wireless Internet (surcharge). 42-inch plasma TV with AV output and adjustable extension for angled viewing. DVD player. Complimentary premium cable channels. iPod docking station, Tivoli clock radio. Minibar. In-room safe. Multi-line cordless phone. Bathroom with panel-lit mirrors and white marble sinks. Terry bathrobes. Bliss® Spa products.
Spectacular Room - 1 King Bed
One king signature W bed, lit from below. Oversized frosted glass desk. High speed wireless Internet (surcharge). 42-inch plasma TV with AV output and adjustable extension for angled viewing. DVD player. Complimentary premium cable channels. iPod docking station, Tivoli clock radio. Minibar. In-room safe. Multi-line cordless phone. Bathroom with panel-lit mirrors and white marble sinks. Terry bathrobes. Bliss® Spa products.
Spectacular Room - 2 Double Beds
Two double signature W beds. Oversized frosted glass desk. High-speed wireless Internet access (surcharge). Multi-line cordless phone. 42-inch plasma TV with premium cable channels and DVD player. iPod docking station. Tivoli clock radio. Minibar. In-room safe. Marble sinks. Bliss® Spa products. Makeup mirror and bathrobe.
Amenities - W Chicago City Center
Air conditioning
Alarm clock
ATM
Baggage storage facilities
Breakfast in room
Central location
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health centre
Hairdryer available
Ice Maker
Internet - wireless
Internet - ethernet
Mini bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Pets allowed
Private bathroom in room
Private car parking
Quiet location
Refrigerator
Restaurant
24 hours room service
Safe in rooms
Shower
Telephone in all rooms
Television
Travellers cheques accepted
TV room
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Airport & Shuttle Information - W Chicago City Center
Airport Shuttle? Sorry, no airport shuttle available.
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Based on 1,157 traveler reviews 
Value
Cleanliness
“Expensive, small rooms and poor service”
“Very average hotel”
“W Chicago City Center - what a blast!”
Wonderful Room - 1 King Bed
Spectacular Room - 1 King Bed