A member of Preferred Hotels & Resorts worldwide, providing a distinctive choice for leisure travelers. The Metropolitan is a four-diamond, luxurious hotel in the heart of Toronto, close to internationally renowned art galleries and museums, and the trendy shops of Yorkville and Queen West. Deluxe & modern guestrooms feature European down duvets and Italian linens. Broadband connectivity is available in most guestrooms, as well as wireless Internet in most public spaces. Fully equipped health club and pool.
Hotel Reviews for Doubletree by Hilton (Former Metropolitan)
3.0out of 5Based on 542 guest reviews, Average
Based on 623 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
77
Very Good
193
Average
163
Poor
117
Terrible
73
Most Recent Traveler Reviews:
“Good location, Acceptable”
May 14, 2013
Voyageur_americain, Virginia | Trip type: Business
Seems I've stayed at nearly every other hotel in downtown Toronto and this was a first for me. Good location right behind Nathan Phillips Square and City Hall. Near Eaton...
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Seems I've stayed at nearly every other hotel in downtown Toronto and this was a first for me. Good location right behind Nathan Phillips Square and City Hall. Near Eaton Centre, subway, Queen's Park, etc. The lobby looks like a modern building that someone decided to decorate in 70s decor; it's odd. Desk help was fine. Lots of conference attendees there.
The elevators don't have any up or down lights in the elevator lobbies so you have to rely on scanning four elevators and hope the one that comes is going in your preferred direction.
The room was fine, just staying for one night. The furniture is a bit dated. The bed was extremely comfortable (that's what I was staying for, right?) -- a very good bed.
Bathroom: no bathmat; bath towels did not match; the hot and cold faucets went in the same direction which took some getting used to; the bright fluorescent lighting was OK; Crabtree & Evelyn amenities were nice.
This is probably a good tourist hotel if you're not going to be spending a lot of time in the room. As I said, the bed was comfortable and I slept very well. And the price was right. « less
“A good base for exploring the city”
May 13, 2013
tw2310, Doncaster, United Kingdom | Trip type: Solo travel
This hotel proved to be a good base from which to explore the city. I stayed for five nights in total at a very reasonable price, quite a lot cheaper...
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This hotel proved to be a good base from which to explore the city. I stayed for five nights in total at a very reasonable price, quite a lot cheaper than most of the main hotels were priced at. When I arrived they explained that the hotel was in the process of changing hands to another chain and that a lot of the rooms were being renovated, but this didn't cause any problems. The room was a good size, everything was clean and they provided free internet access so I had no complaints. It's also right in the heart of the city and is somewhere i'd be happy to stay again. « less
“Old and dirty room and old pool, unhelpfull staff”
May 13, 2013
ErikvanTurnhout, Wouwse Plantage (The Netherlands) | Trip type: Couples
We stayed at the The Metropolitan Hotel during our trip trough Canada and the U.S.A. in the summer of 2012. We arrived by car, and the Hotel had good parking...
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We stayed at the The Metropolitan Hotel during our trip trough Canada and the U.S.A. in the summer of 2012. We arrived by car, and the Hotel had good parking spaces underneath the hotel. That's a big plus in a big city like Toronto.
When checking in we got really dissapointed. The lady at the desk told us that all of the "non-smoking" rooms were fully booked so we had to stay at a smoking room. This was not the kind of room we booked, but before complaining we decided to take a look at the room.
When entering the floor level of the "smokin-rooms" the smell was already really bad, and when opening the door of the room it got even worse. It smelled even worse then a packed bar on a good friday night. The smell was too much for us (since i have astma), so we went down to the reception to ask for a new room. At first they were not able to give us one, although i mentioned my astma problem. Later that night we were able to get a new room, since a few of the guests didn't show up. For me this was not the way to deal with a complain, and if i didn't ask it again that night they probably wouldn't have told me.The non-smoking room we got wasn't that good either. It was small, hot, dusty and old.
The swimming pool was a nice extra, but again it seemed very old and not that clean.
The location however was great, in the center of Toronto. But i can imagine there are better hotels to stay in the center of Toronto. « less
“Terrible experience”
May 12, 2013
Raven W, Toronto, Ontario, Canada | Trip type: Business
Room was horribly run down. There was a huge hole under my sink. The fan sounded like a helicopter. Weird stains on the chair. My light didn't have a lampshade....
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Room was horribly run down. There was a huge hole under my sink. The fan sounded like a helicopter. Weird stains on the chair. My light didn't have a lampshade. The only thing nice about the room was the bed. When I complained to the front desk, I was basically told, sorry, but nothing I can do about it. I understand the hotel has been bought out, but that room should never have been rented out. « less
“Just ok”
May 10, 2013
blizz16, Hamilton, Ontario
I stayed here 2 nights while attending a conference in the city. The room was very old looking and needs some updating. The tv was very old and wallpaper was...
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I stayed here 2 nights while attending a conference in the city. The room was very old looking and needs some updating. The tv was very old and wallpaper was also pretty old. The bed was comfortable and the Crabtree and Evelyn bath products were a nice touch. The location is great, close to great restaurants and shopping. It is fine if you aren't looking for anything fancy and can overlook some of the more outdated things. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
1 Bedroom Suite, 1 King & Double Sofabed
1 king bed. Sofa bed. Premium bedding. Desk. In-room safe. Wireless Internet access. Cable/satellite TV with pay movies. Multi-line phone. Free local calls. Voice mail. CD player. Coffee/tea maker. Makeup/shaving mirror. Slippers. Hair dryer. Iron/ironing board. Complimentary newspaper. Wheelchair accessible. Turndown service. Air conditioning. Smoking permitted.
Luxury King
1 king bed with down duvet and 280-thread-count Frette Italian linens. Bathroom with phone and terry-cloth bathrobe. Wireless Internet access. Choice of seven daily newspapers in English, French, and Chinese. Desk and bedside phones. Complimentary wireless Internet access. Individual climate control. Priority check-in and late check-out may be available.
Amenities - Doubletree by Hilton (Former Metropolitan)
Air conditioning
Alarm clock
Baggage storage facilities
Breakfast in room
Central location
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Diners Club
Currency exchange
Dinner available
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health centre
Garage
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Ironing facilities
Jacuzzi
Licensed bar
Mini bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Pets allowed
Private bathroom in room
Radio in room
Restaurant
24 hours room service
Safe in rooms
Sauna
Self controlled heating/cooling system
Shower
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Travellers cheques accepted
TV room
VCR or VCP
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Show Pet PolicyThe Metropolitan Hotel is a Pet-Friendly Hotel, on designated floors.
A Pet-Fee of $20 per night is additional to your rate
Airport & Shuttle Information - Doubletree by Hilton (Former Metropolitan)
Distance to Pearson International Airport is 32KM,takes 45minutes by taxi cost $47, shuttle available, cost $16
Airport Shuttle? Sorry, no airport shuttle available.
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Previously Known As: Metropolitan Hotel Toronto, Metropolitan Toronto
Based on 623 traveler reviews 
Value
Cleanliness
“A good base for exploring the city”
“Old and dirty room and old pool, unhelpfull staff”
“Terrible experience”
Deluxe Queen
1 Bedroom Suite, 1 King & Double Sofabed
Luxury King