Located in a safe and fashionable area of Brussels, Thon Hotel Bristol Stephanie is a 4-star deluxe hotel featuring 142 rooms among the spaciest in Brussels. Our conference department proposes 10 meeting rooms with capacity of up to 400 persons in theatre style. Our services count amont others an award-winning gastronomical restaurant, piano-bar every evening, 24 h room service, fitness centre with jacuzzi and sauna and an indoor heated swimming pool.
Star Rating:
Local Attractions:
Avenue Louise, EU institutions, old city center within walking distance
May 10, 2013
Genopen, Brussels | Trip type: Business
Superb location on Avenue Louise near Place Stéphanie. Wonderful comfortable and big rooms (on level 10 with terrace looking on Avenue Louise). Free WiFI, Coffee/Tea making device. Nice staff at...
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Superb location on Avenue Louise near Place Stéphanie. Wonderful comfortable and big rooms (on level 10 with terrace looking on Avenue Louise). Free WiFI, Coffee/Tea making device. Nice staff at the reception. No experience with the Restaurant or the breakfast as I have had an outside dinner and breakfast in the train. « less
Read management response to this review.
Management response from Christine Delord, Personal Assistant to the Area Director BeNeLux of Thon Hotels
Dear Sir, Thank you very much for taking the time to put a comment regarding your last stay at the Thon Hotel Bristol Stephanie. We are delighted to note that you enjoyed your stay with us and would like to thank you for your positive comments. It is always a pleasure for us to receive such comments from our guests. Looking forward to the pleasure of welcoming you back soon, we remain, Yours Sincerely, Christine Delord Personal Assistant to the Area Director BeNeLux of Thon Hotels
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“Nice hotel”
May 8, 2013
SS_99_12, London, United Kingdom | Trip type: Friends getaway
Excellent location with lots of shops and a small supermarket nearby. The rooms were very large, spacious and clean. The bathroom was also very nice. The staff were friendly and...
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Excellent location with lots of shops and a small supermarket nearby. The rooms were very large, spacious and clean. The bathroom was also very nice. The staff were friendly and the sauna was an added bonus. I would definitely stay here again. « less
Read management response to this review.
Management response from Christine Delord, Personal Assistant to the Area Director BeNeLux of Thon Hotels
Dear Sir, We would like to thank you most sincerely for the nice and positive comments you have put on Trip Advisor regarding your last stay at the Thon Hotel Bristol Stephanie. It is always such a pleasure for us to receive such comments from our guests. Looking forward to the pleasure of welcoming you back soon, we remain, Yours Sincerely, Christine Delord Personal Assistant to the Area Director BeNeLux of Thon Hotels
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The hotel has a perfect location on Avenue Louise, which is the main shopping district.
This was supposed to be a 4 star hotel, but could get more than 3...
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The hotel has a perfect location on Avenue Louise, which is the main shopping district.
This was supposed to be a 4 star hotel, but could get more than 3 stars. The entrance of the hotel was welcoming, however there're so many problems.
When we reached the 2nd floor by the tiny lift, we were welcomed by empty wine and beer bottles on the floor of the hallway, just across the lift. They were still there there till we check-out the next day.
We had a superior room which was very big, a big plus. However, the room looked so old fashioned and not clean. The bed was so soft and uncomfortable that it was impossible to sleep. Our room was next to the elevator, so noisy that we listened every movement of it. There was a very old ragged couch in the room. The furniture and carpet looked so outdated. The bathroom was ok, though even no hair conditioner or amenities pack.The hotel needs a complete renovation.
Wi-fi reception was very poor in the room. When we phoned the receptionist, she said that she was so busy with the customers, she cannot help.
We paid 335 euros for one night excluding breakfast, which was not worthy at all.
Management response from Christine Delord, Personal Assistant to the Area Director BeNeLux of Thon Hotels
Dear Sir, Thank you for taking the time to put a comment on Trip Advisor following your recent stay at the Thon Hotel Bristol Stephanie. However, we are very sorry to read that you did not enjoy your stay with us. Please accept our most sincere apologies and be assured that we will study your remarks with the most careful attention in order to take the appropriate actions. With our renewed apologies, we remain, Yours Sincerely, Christine Delord Personal Assistant to the Area Director BeNeLux of Thon Hotels
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One person working the reception desk when 43 people arrived.
I asked for internet help and was told she was busy, to ask tour director.
When I got into the...
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One person working the reception desk when 43 people arrived. I asked for internet help and was told she was busy, to ask tour director. When I got into the room and tried to log on, nothing but problems that could not be corrected on the phone. Receptionist told me to key in 20+ characters, spelling each one - my name, etc. WHY? I went to Reception and she was now friendly and helped my by giving me special code. Instantly on. Front Desk did warm up and was quite helpful.
By the time we got to bed after submitting our travel story to the USA we found the beds to be broken. One bed completely sunk when on sat on it and when one laid down it vibrated badly. Other not as bad. A/C was completely ineffective.
Next morning the clerk at the front desk cheerfully relocated us to a nicer room. She was SUPERB. We had to move ourselves - but that was OK. Great room, super facility, nice A/C.
Our group and another had breakfast in a separate room. Canned fruit, limited bread and other items for breakfast. Coffee was a joke - over 10 people waiting to use it all morning. This is one of the worst continental breakfast we have had in an European hotel. On the last morning of our stay we had breakfast in the main dining room Fresh fruit, multiple cheeses, variety of coffee, variety of bread, etc. 100% better than the room in back for the two tour groups. Elevator stopped in mid floor. At least two sets of people had this experience. Could not get the elevator to function correctly and had to be reset. « less
Read management response to this review.
Management response from Christine Delord, Personal Assistant to the Area Director BeNeLux of Thon Hotels
Dear Sir, Thank you very much for taking the time to put a comment on Trip Advisor following your recent stay at the Thon Hotel Bristol Stephanie. We have read your remarks with the most careful attention and would like you to accept our most sincere apologies for the inconveniences caused. May I ask you in which room (the first one) you stayed so that we can have the broken bed repaired. My email address is christine.delord@thonhotels.be. Please be assured that actions will be taken where appropriate in order to avoid such issues in the future. With our renewed apologies, we are looking forward to the pleasure of welcoming you back soon in order to prove you that the hotel is up to its 4 star standards. Yours Sincerely, Christine Delord Personal Assistant to the Area Director BeNeLux of Thon Hotels
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“Big rooms, some of them.”
Apr 17, 2013
krotas, Juan-les-Pins, France | Trip type: Business
I've been a dozen times in this hotel, and I guess I've slept in almost every room. I used to get handwritten notes in my room from the director thanking...
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I've been a dozen times in this hotel, and I guess I've slept in almost every room. I used to get handwritten notes in my room from the director thanking me for being back again, and vouchers for free stay on weekends. I used to.
Position is rather good, and rooms are big - except the 10th floor, where half of the room is a terrace. Great if you are a smoker and does not rain. annoying otherwise, especially when the reception tries to sell you the floor a s "special one', and get defensive and rude-ish when you say you'd like another floor instead. I also don't particularly like the "back" rooms - you need to use a kind-of freight elevator. Gym is rather claustrophobic, and you need the right lift to get to it. Beds are small and very soft - for my likings. It's also not really sound-proof, so you hear quite distinctly the cars passing by.
I used to come to this hotel "regardless". Not any longer: now I feel it's one of the many hotels in the area, with good sides and bad sides. Would not recommend, would not avoid. « less
Read management response to this review.
Management response from Christine Delord, Personal Assistant to the Area Director BeNeLux of Thon Hotels
Dear Sir, Thank you very much for taking the time to put a comment on Trip Advisor regarding your last stay at the Thon Hotel Bristol Stephanie. We would like to thank you also for your loyalty towards the hotel. However, we have read your comments with the most careful attention and are pleased that you like our rooms Louise side except the ones of the 10th floor. A lot of guests like these rooms but if you do not, please mention it when making your reservation. We are always trying to follow the needs of our guests. Regarding the room at the back, they are indeed smaller but sill bigger (35 m²) than a "normal" hotel room and we are pleased to advise you that a tripple glazing will be installed in order to avoid the noise coming from the street. Therefore, we do hope that you will give us another chance and come back in the near future. Looking forward to the pleasure of "keeping" you as one of our loyal guests, we remain, Yours Sincerely, Christine Delord Personal Assistant to the Area Director BeNeLux of Thon Hotels
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Classic Room Family
1 double bed or 2 twin beds. Premium bedding. Sofa bed. Access via exterior corridors. 40 square meters. Desk. In-room safe (accommodates laptop). In-room safe. Cable/satellite television channels. Premium television channel(s). Pay movies. Fax machine. Voice mail. Minibar. Coffee/tea maker. Private bathroom. Jetted bathtub. Separate bathtub and shower. Handheld showerhead. Bidet. Makeup/shaving mirror. Bathroom phone. Slippers. Hair dryer. Complimentary toiletries. Trouser press. Wheelchair accessible. Hypo-allergenic bedding available. Rollaway beds available. Cribs (infant beds) available. Air conditioning. Non-smoking only.
Suite
1 double bed or 2 twin beds or 1 bed. Premium bedding. Sofa bed. Access via exterior corridors. 50 square meters. Desk. In-room safe (accommodates laptop). In-room safe. Cable/satellite television channels. Premium television channel(s). Pay movies. Fax machine. Voice mail. Minibar. Coffee/tea maker. Private bathroom. Jetted bathtub. Separate bathtub and shower. Handheld showerhead. Bidet. Makeup/shaving mirror. Bathroom phone. Slippers. Hair dryer. Complimentary toiletries. Trouser press. Wheelchair accessible. Hypo-allergenic bedding available. Rollaway beds available. Cribs (infant beds) available. Air conditioning. Non-smoking only.
Club room
1 double bed or 2 twin beds. Premium bedding. Sofa bed. Access via exterior corridors. 50 square meters. Desk. In-room safe (accommodates laptop). In-room safe. Cable/satellite television channels. Premium television channel(s). Pay movies. Fax machine. Voice mail. Minibar. Coffee/tea maker. Private bathroom. Jetted bathtub. Separate bathtub and shower. Handheld showerhead. Bidet. Makeup/shaving mirror. Bathroom phone. Slippers. Hair dryer. Complimentary toiletries. Trouser press. Wheelchair accessible. Hypo-allergenic bedding available. Rollaway beds available. Cribs (infant beds) available. Air conditioning. Non-smoking only.
Amenities - Thon Hotel Bristol Stephanie
Air conditioning
Baggage storage facilities
Breakfast in room
Central location
Charge for early check out
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Diners Club
Credit card accepted: JCB
Currency exchange
Dinner available
Electronic key card
Elevator
Fax available
Fitness and health center
Garage
Hairdryer available
Handicap accessible
Central heating
Internet - wireless
Internet - ethernet
Ironing facilities
Jacuzzi
Laundry facilities
Licensed bar
Mini bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Pets allowed
Private bathroom in room
Private car parking
Restaurant
24 hours room service
Safe in rooms
Sauna
Self controlled heating/cooling system
Shower
Solarium
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Travellers cheques accepted
TV room
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Airport & Shuttle Information - Thon Hotel Bristol Stephanie
BRU (Brussels international) 11 km
One way taxi fare: 40 €
Airport Shuttle? Sorry, no airport shuttle available.
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Based on 379 traveler reviews 
Value
Cleanliness
Service
“Nice hotel”
“Not recommanded”
“NIce location but Too Many Problems”
Superior Room
Classic Room Double
Suite
Club room