COURTYARD DETROIT DEARBORN - Dearborn MI 5200 Mercery Dr. 48126 Michigan Map

4.0 out of 5 Based on 80 guest reviews, Very Good

Based on 86 traveler reviews

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Most Recent Traveler Reviews:

“Solid Marriott Experience”

Apr 29, 2013 DHWShanghai, Shanghai | Trip type: Family

Staying at this Marriott was like any other - good customer service, good rooms, good breakfast. I will stay in the same hotel again the next time. This time I... more »

“So rude”

Apr 14, 2013 Haihay93

I stayed at this hotel for one night and they have the worst customer service! They are not friendly when they check u in, they r not allowed to wow... more »

“Horrible sleep not what you would expect from a Marriott!”

Apr 14, 2013 Miller-Time-CDN

Let me please start by saying that if you look at my other reviews I always write a fair review and understand that dealing with the public has its challenges... more »

Let me please start by saying that if you look at my other reviews I always write a fair review and understand that dealing with the public has its challenges however we stayed two nights for a dance competition at a near by hotel and we regret the decision to stay at this Courtyard Marriott

We had a two queen room and it was very clean, pool was clean and the kids had a blast. The hot tub was actually hot too! Staff all past us and each and every one of them would say good morning or hello great job.

We did have a bad experience on our second night as the noise started at 1:00am and keep going until finally at 2:30am I got dressed and went to the front desk to complain about the party across the hall and requested the police be called as there is underage drinking. I was assured by the lady at the desk she will take care of it. She attended the room and kicked out a male who slammed the door on his way out of the room and then it was quieter however the police were never called... WHY?

In the morning I attended the front desk and expressed my dissatisfaction and wondered why housekeeping did not patrol the hallways as normal to stop people from partying late at night and was told the security logs show they did do a patrol which I truly find hard to believe or else the noise would have been taken care of a lot sooner and I would have been way more understanding. I was told they had many problems with that group of people all night in many other parts of the hotel. I also explained the cleaning person took all our beer cans and pop bottles we had set aside, it was no where near the garbage cans and I don't have any idea how she thought she could help herself!!!

The beds are not what we have come to expect from a Marriott as they were very uncomfortable and were small queen beds as well the pillows were small. We are silver elite members too with many stays combined between my wife and myself in various Marriotts.

We will find other accommodations next time we are in the area and will be complaining to Marriott corporate office as the party should have been stopped a lot sooner by more diligent security patrols. « less

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“Dearborn Stay”

Mar 30, 2013 Thomas K, Marysville | Trip type: Family

Pretty basic. Older decor, due an upgrade. However, it was clean and fine for the night. Kind of off the beaten path but close to the Henry Ford. Staff was... more »

“2 night business trip”

Mar 28, 2013 theRiddick, Enfield, Connecticut | Trip type: Business

I stayed in a 1st floor room which was fine. The only thing I found odd was that there was a sliding glass door that opened onto the lawn just... more »

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