We are BIG fans of the Marriott Courtyard hotels and are Marriott Rewards members. Have had GREAT visits at the ones in New Haven, CT, Wilkensburg, PA, and in Vicksburg,...
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We are BIG fans of the Marriott Courtyard hotels and are Marriott Rewards members. Have had GREAT visits at the ones in New Haven, CT, Wilkensburg, PA, and in Vicksburg, MS. Well,now, is there a lower tier of Courtyard??? If so, this is it. NO complimentary coffee in lobby, room is very tiny -- and I mean TINY-- as is bathroom. Nothing special here at all. Probably will not be back. Also stayed at the Courtyard in Hoover, near this one, on another visit. Probably won't stay there again either. What in the world is Marriott thinking?! « less
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Management response from Dan Applegate, General Manager
I wanted to thank you for your feedback related to your stay at our hotel. We take all feedback from our guests seriously and you have my commitment that we will continue to strive to meet and even exceed Courtyard standards. We are very proud of our Courtyard history at our hotel being one of the originals in the brand. We have and will continue to work to meet all guests expectation as a Courtyard which includes our recent rooms renovation with complimentary coffee in room and lobby renovation with hot and fresh Starbucks for sale each morning and throughout the day. Again, thank you for yor feedback and thank you for choosing Marriott!
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“Good enough for us”
Mar 30, 2013
tommycash1982, Madison, Indiana | Trip type: Family
Booked it on Priceline with a 50 dollar bid. We got there late at night, and the guy at the desk made sure we had a good room and a...
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Booked it on Priceline with a 50 dollar bid. We got there late at night, and the guy at the desk made sure we had a good room and a good parking space. The bed was very comfortable and was located in a great place with plenty of shops and restaurants, although it was a bit off of the the interstate. It was perfect for us coming back from our Florida spring break trip. « less
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Management response from Dan Applegate, General Manager
Thank you for your comments regarding your recent stay at our hotel. I alos hope you enjoyed your Spring Break as this can always be a nice break away from work an day to day routines. I appreciate your kind comments regarding our staff and thank you for choosing our facility for your stay. When back in the Birmingham area I hope you are able to visit us again!
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“I expected a bit more...”
Mar 21, 2013
Sg2011523, Hattiesburg,
As a regular Marriott customer and rewards member, I regularly stay at Courtyards - so I expected nothing less than the usual great Marriott service. However, the tone set with...
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As a regular Marriott customer and rewards member, I regularly stay at Courtyards - so I expected nothing less than the usual great Marriott service. However, the tone set with service was a bit muted as we were greeted by a somewhat confused, reserved elderly gentleman during our late night arrival for a soccer tourney. He didn't even provide information about the hotel, it's amenities, location of fitness room, business center, or the fact that soccer kids got free breakfast. Had to figure all that out by myself! Including realizing that the walk to the room was half a mile (hotel is bigger than it looks)!
Perhaps he was a bit disheveled but it took him a while to assign my room and it then he changed it. This worried me because I always request no feathered pillows and the reservationist guaranteed me that would be taken care of. Don't know if it was the room switch or not but I still ended up with the feather pillows :/.
The rooms need updating. Given the beautiful lobby and the cool high-tech touch screen monitor that allows you to print out directions and search points of interest, I was somewhat disappointed when I saw the room. Housekeeping needs a makeover. I requested a box of kleenex and even heard the desk staff calling to relay message to deliver kleenex to the room, which the housekeeper completely ignored! They could do a better job cleaning rooms - in keeping with the Marriott standards.
There were many positives though - the daytime desk staff were fantastic, helpful, and very accommodating. And in the morning someone informed us about the breakfast when they saw my daughters soccer uniform. There's one gentleman who walks around (I assume a manager), and he's wonderful with the guests and very hospitable. I'd stay again, just might ask for a better room and arrive earlier so that I'm not greeted by an old curmudgeon ;). « less
Read management response to this review.
Management response from Dan Applegate, General Manager
Thank you so much for your comments regarding your stay with us in March. I appreciate the detail you gave us to work with so we are able to offer the training we need with our staff to ensure that service tou expect from Courtyard is just that. You have my commitment that we will continue to work with all staff members including our overnight and housekeeping staff to ensure we can offer a more improved experience overall. Again, thank you for the comments and detail provided regarding your stay and thank you for continuing to choose Marriott!
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“Fab Customer Service & Average Room”
Mar 14, 2013
MixedGirlNYC, Long Island City, New York | Trip type: Friends getaway
I rate this hotel somewhere between a 3 and 4 simply because the rooms were average. You get the basics of any other hotel however the room was indeed clean...
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I rate this hotel somewhere between a 3 and 4 simply because the rooms were average. You get the basics of any other hotel however the room was indeed clean and I have no complaints. The lobby and common areas are very nice and modern! The room simply didn't display the same appeal as the lobby and common areas which surprised me. Although I have no complaints about the room I must admit I felt disappointment after checking into such a cool and swanky looking lobby. The customer service at this hotel is great and they are very accommodating! The cafe has limited hours however there is a "store" area by concierge to purchase snacks, drinks, toiletries, etc. which came in handy during off peak times when the cafe was closed. There is a computer/printing station set up where you may go online to the applicable airline in which you are flying to print your boarding pass. They also have complimentary coffee and snacks in the morning. I was in town for a wedding and only stayed for one night however I would return for the customer service. « less
Read management response to this review.
Management response from Dan Applegate, General Manager
Thank you so much for your comments regarding your stay! We love you comments regarding our lobby and we have also made improvements related to our rooms finishing a rooms renovation early this year. You also have my promise that we will continue to try and improve all aspects of our guests stay where this be in the room, lobby, or our food and beverage offerings. It is comments like yours that allow us the information we need so we can improve. Thank you again and thank you for choosing Marriott!
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“Great Hotel”
Mar 13, 2013
DRENAJONES, Fort Mitchell, Alabama | Trip type: Family
Spent two full days at the hotel. Everything was great with exception of housekeeping coming to clean my room after 3pm and we had a perfomance to attend soon after...
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Spent two full days at the hotel. Everything was great with exception of housekeeping coming to clean my room after 3pm and we had a perfomance to attend soon after and the breakfast was kind of pricey, but all was great. « less
Read management response to this review.
Management response from Dan Applegate, General Manager
Thank you for the comments regarding your stay at our hotel. We appreciate all feedback from our guests. I have taken your comments regarding the housekeeping service to our supervisor and we will be addressing so this service is not as delayed into the afternoon for our guests. Also, as it is true we do not offer a complimentary breakfast as most hotels I do hope you were able to try and enjoy our Bistro concept that can offer our guest many hearty and healthy options to start their day at a reasonable cost. Thank you again for choosing Marriott and we hope to see you again on a future stay!
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Details
Policies / Expenses
Room Types - Birmingham Homewood Courtyard
Standard King
One King Bed
Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker is supplied while a refrigerator can be requested. Bathroom amenities include complimentary toiletries and a hair dryer. A safe, complimentary newspapers, and complimentary weekday newspapers are among the conveniences offered. This room is Non-Smoking.
Standard Suite
One King and One Sofa Bed
Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker is supplied while a refrigerator can be requested. Bathroom amenities include complimentary toiletries and a hair dryer. A safe, complimentary newspapers, and complimentary weekday newspapers are among the conveniences offered. This room is Non-Smoking.
Standard Two Queen
Two Queen Beds
Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker is supplied while a refrigerator can be requested. Bathroom amenities include complimentary toiletries and a hair dryer. A safe, complimentary newspapers, and complimentary weekday newspapers are among the conveniences offered. This room is Non-Smoking.
2 Double
Two Double Beds
Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker is supplied while a refrigerator can be requested. Bathroom amenities include complimentary toiletries and a hair dryer. A safe, complimentary newspapers, and complimentary weekday newspapers are among the conveniences offered. This room is Non-Smoking.
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Based on 56 traveler reviews 
Value
“Not Up to Other Marriott Courtyards”
“Good enough for us”