May 22, 2013
Barbara B, Williamsburg, Virginia, United States | Trip type: Couples
We enjoyed our two nights at Courtyard Blue Ash and were very pleased with the rooms and with the service. The lobby was very comfortable and inviting and the staff,...
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We enjoyed our two nights at Courtyard Blue Ash and were very pleased with the rooms and with the service. The lobby was very comfortable and inviting and the staff, especially the maintenance people, were extremely nice. My only complaint was the very loud leaf blowing and hedge trimming outside of the rooms at 9:00 am. « less
“Quiet location and helpful staff”
May 20, 2013
nrktraveler, Newark, Delaware | Trip type: Family
Family members stayed here for a gathering. No complaints. Staff very accomodating. Room in good condition and very clean. When in the area will definitely stay again. Breakfast area convenient...
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Family members stayed here for a gathering. No complaints. Staff very accomodating. Room in good condition and very clean. When in the area will definitely stay again. Breakfast area convenient but watch the billing accuracy. I found an error that was promptly corrected. « less
“Not the best stay. Driven in large part by renovations”
Apr 24, 2013
xy223yz, Minneapolis
I've stayed at plenty of Courtyard properties. They are in the process of doing renovations at many of the older properties and this hotel is no different. I had arrived...
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I've stayed at plenty of Courtyard properties. They are in the process of doing renovations at many of the older properties and this hotel is no different. I had arrived late (midnight) and was looking forward to just going to bed. However, the room I was given was in the renovation wing. So the first thing I noticed was the strong chemical smell in the hall. Luckily the room didn't smell too bad.
However, the morning started off early as the construction crew started work at the crack of dawn. I assumed I was the only one in this grouping of rooms as they were surprised to see me pop my head out. Once they started working the smell of paint thinner was pretty darn oppressive.
Once the renovations are complete I'm sure the property will be better. But this was not my best Courtyard experience. « less
Read management response to this review.
Management response from rick kimmel, General Manager
Thank you for choosing to stay with during your stay, and taking time to let us know about your experience, I am sorry that it was during our renovation, and Marriott standards were not completely met. I am happy to inform you that all our guest rooms and our public areas have now all officially been renovated, and our guests can now enjoy a refreshing stay at the hotel. Our associates are also excited to welcome our guests. We hope to see you on your next visit to Cincinnati, and let share your opinion of the renovation.
Thank you.
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“Average is not a good thing for a Marriott property”
Mar 17, 2013
courtneymccollum, Indiana | Trip type: Business
Nice staff, seating area decent....but when I went to my room, someone was already in it. Not a comforting thing when you are traveling alone for business. Plus, when I...
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Nice staff, seating area decent....but when I went to my room, someone was already in it. Not a comforting thing when you are traveling alone for business. Plus, when I hiked (and it was a hike) back up to the front desk, the staff was freaked out more than I was and went on about they didn't know what was going on, things were strange, doors were open for no reason they knew of and they hoped I wasn't afraid to stay there. Well...I hadn't been but then I was. Walls and doors paper thin....heard all the conversations in the hallway like they were standing in my room. « less
Read management response to this review.
Management response from rick kimmel, General Manager
Thank you for taking time to share your hotel experience from this past weekend. I and my front desk associates will be working more closely with our renovation team to ensure more clear communication with the selling of our guest rooms; I apologize for the confusion that interrupted your stay. Regarding the noise in rooms, I will be seeking out options on how me be able to improve this for our guests. Thank you again for taking time to post your comment; hope we may be able to serve you better upon your next visit to Cincinnati.
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“Super Staff and Quiet Rooms”
Mar 14, 2013
New2Paris, Indianapolis, IN | Trip type: Family
My family stayed at this hotel for two nights for my son's soccer tournament. There were many soccer teams of high school aged boys staying at the hotel. The staff...
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My family stayed at this hotel for two nights for my son's soccer tournament. There were many soccer teams of high school aged boys staying at the hotel. The staff treated everyone with respect and courtesy and had saintlike patience for the number of free apples and bananas eaten by the teams in the common area. The boys all responded by behaving themselves and respecting the other hotel visitors. The food was average for the free breakfast, but the rooms were amazingly quiet. Everyone from the housekeepers to the front desk staff went out of their ways to say hello and smile. This was certainly a pleasant surprise...especially since we were part of a visiting sports team. Thank you! « less
Read management response to this review.
Management response from rick kimmel, General Manager
Thank you for taking time to post your very nice comment regarding your recent stay here at Courtyard. We are very fortunate to have so many nice associates, and they are willing to go above and beyond for all our guests. We greatly appreciate our sports teams. We hope to host your team again upon there next visit to the Cincinnati area; we will also review our breakfast we are providing our sports teams.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is supplied while a refrigerator can be requested. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Standard Two Queens Non Smoking
Two Queen Beds
Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is supplied while a refrigerator can be requested. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Amenities - Courtyard by Marriott Blue Ash
Air conditioning
Alarm clock
Baggage storage facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health centre
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Ironing facilities
Jacuzzi
Laundry facilities
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Private car parking
Quiet location
Radio in room
Shower
Swimming pool - indoor
Tea and coffee making facilities
Telephone in all rooms
Television
Travellers cheques accepted
TV room
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Testimonials: Why use Hotel Planner?
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Based on 54 traveler reviews 
Value
“Nice location, excellent stay.”
“Not the best stay. Driven in large part by renovations”
“Average is not a good thing for a Marriott property”
Standard King Non Smoking
Standard Two Queens Non Smoking