The Dolce Hayes Mansion sits on over 30 Acres, with Jogging Trails, A Beautiful Park, Basketball, Tennis Courts, Volleyball, Soccer, Nearby Golf, Wineries, Santa Cruz Beach and much more. We have a Full Fitness Room, Full Service Spa, 2 Restaurants, 1 Lounge, 214 Sleeping rooms, A Presidential Suite, Mansion Suites, Connecting Parlors, Outdoor Swimming Pool, Many Lovely outside areas for banquets, 6600 square foot Grand Ballroom.
Star Rating:
Local Attractions:
Golf Nearby, Local Wineries, Santa Cruz Beach, Downtown San Jose, San Francisco
May 18, 2013
SmilynStef, Iowa | Trip type: Couples
We stayed at the Mansion while we were visiting family in San Jose, and the location was perfect for us. Our room was very large, but a bit dated with...
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We stayed at the Mansion while we were visiting family in San Jose, and the location was perfect for us. Our room was very large, but a bit dated with a not-so-comfortable couch. Also, the air conditioning system was a bit cantankerous. We were told by staff it would take 10 minutes to start. Once it started, it never really got that cool. After turning it off and on several times during our stay, it finally started cooling on the final day. We had breakfast included with our stay, and the breakfast buffet was fabulous the first morning. However, I skipped an omelet the first day, thinking it would have it the next ... only to receive notice late in the day that we would not have access to breakfast the next day due to their Mother's Day brunch, so instead we had a limited breakfast in the basement ... and the dishes were cold. Not sure why we weren't advised of this at check-in. « less
May 13, 2013
titus w, San Francisco | Trip type: Family
We needed a get-away from chilly San Francisco to be warm and by the pool! We found it at Dolce's Hayes Mansion. I was tired of the typical Marriott's and...
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We needed a get-away from chilly San Francisco to be warm and by the pool! We found it at Dolce's Hayes Mansion. I was tired of the typical Marriott's and Hyatt's and wanted a "resort" setting...and it was only one hour away. The amazing manicured lawns and floral design mixed with the outdoor patio lounging area was beautiful and welcoming. We sat while the kids ran around for hours. The Mediterranean style with aroma filled flowers made walking around pleasant. The room was perfect. CLEAN....the BEDS so comfortable! We all slept so well. The pool was clean, perfect temperature and you could order a full menu of food and any kind of drink...including tropical blended ones.
The staff are happy to be there and so happy to make your day perfect. Always there to help but not intrusive. Whomever hires the staff is doing a great job...Friendly , competent and professional. To top it all off...the chef and staff are high caliber! The food was fresh, creative and satisfying. There is a super market very close if you need to get anything. And there are plenty of restaurants and shopping within 7 minutes of the property!
Dolce Hayes Mansion has it all! We will return! We met wonderful families and kids that all played together at the pool and we enjoyed all that the resort had to offer! Great rates on line...be sure to get the breakfast package....also a local San Jose couple said they got a gift card for the hotel at Costco San Jose...good to know for next time! We will return! « less
“Decent hotel, fantastic customer service”
May 13, 2013
Alexandra S, Washington DC | Trip type: Business
We actually booked a couple of nights at Dolce Hayes after a lot of research and review-diving on Trip Advisor (and a few other sites). We were doing some business...
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We actually booked a couple of nights at Dolce Hayes after a lot of research and review-diving on Trip Advisor (and a few other sites). We were doing some business in San Jose and wanted to find a kind of unique local place rather than the big box hotels. Overall, we enjoyed our stay quite a bit. The place definitely has pros and cons, but the one thing I will say without hesitation is that we received outstanding customer service from start to finish.
Some details: the regular guest rooms are not actually in the mansion itself, they are in outbuildings surrounding the mansion on the property. We didn't know this going in, so I was kind of bummed when we found out. The initial room we got was on the first floor in the back of the building with the conference rooms, and there was a noisy street literally *right outside* our windows (I mean 15 feet). I was pretty disappointed, but when we called the front desk to let them know we were unhappy about the noise, they were extremely willing to help us find a room that would better meet our expectations. They promptly and kindly helped us move to a room on the 3rd floor, on the other side of the building, overlooking the mansion, pool and patio. It was sheltered from the road noise, we had a lovely view of the grounds, could open the windows and get a beautiful breeze -- in short, perfect. I was pleasantly surprised by the outcome and how willing the staff was to work to make us more comfortable. (I've stayed at many high-end hotels that wouldn't go this extra mile.)
Also, since we arrived late on a Sunday, the restaurant was closed :( and room service ended at 9pm! Not what I'm used to. But we were desperate for food and too exhausted to go find something in town, so we ended up calling for room service at like 8:57pm and they were still extremely accommodating. The in-room service person was very friendly -- set our table nicely, made sure we had everything we needed, and was just really pleasant. (Honestly, the in-room food was just *meh*, but it came with such friendly service that I kind of forgave it!)
The grounds were beautiful and well-kept, and the lounge patio was a great place to relax and have a drink just outside the mansion. The whole place was very quiet -- at first in an almost disconcerting way -- but we realized we wanted to be away from any hustle-bustle, so we were actually quite pleased to not have crowds of people around. It seems like the hotel must do a lot of conference/event business, and we were there when there didn't seem to be any big meetings going on, so maybe that made a difference. The pool was smallish, but well tended. The rooms are not super modern in terms of decor, but everything was in good shape, the bed was comfy, the bathrooms were clean and upgraded.
PROS: beautiful grounds, great customer service, really nice outdoor lounge area to enjoy the scenery and the weather.
CONS: a bit isolated, in-room food just so-so (we did not eat at the restaurant, so we can't review that -- might make a big difference to have had a great meal on site), some rooms are better than others, so I'd be specific if booking again.
In the end, we'd definitely go back if we were visiting the area, especially given how well we were treated as guests! (I'd just make sure to request that upper level room with the view.) My favorite thing: the outdoor patio/lounge -- such a great place to chill and listen to the palm trees swaying in the breeze! « less
“Great Stay!”
May 13, 2013
Matt S, Austin | Trip type: Business
The staff is very helpful and the property is beautiful. It is a little out of the way but well worth it. Breakfast in the morning is Awesome!!! Great choices...
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The staff is very helpful and the property is beautiful. It is a little out of the way but well worth it. Breakfast in the morning is Awesome!!! Great choices along with superb omelets. The rooms are quiet and the beds and linens have been updated recently. « less
“Dolce-Hayes Mansion”
May 12, 2013
ricccardo, Vancouver, WA | Trip type: Couples
I have visited San Jose for years, and have just stayed here for the first time. The comfort level was extremely high, the quaity of all other aspects was top...
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I have visited San Jose for years, and have just stayed here for the first time. The comfort level was extremely high, the quaity of all other aspects was top shelf, the price was better than competative. This far exceeds the others, I will be back for all future visits! « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Cancellation: 48 Hrs- Individuals
Contract with attrition for group
Nightly Parking:
0
Typical Group Deposit:
50%
Total Taxes:
14.00%
Total Misc Fees:
$0.75 USD (mandatory resort fees/taxes)
State Tax:
8.25%
Occupancy Tax:
14.00%
Food and Beverage Tax:
8.25%
Audio Visual Tax:
8.25%
Other Tax:
0.75 Per Night
Porterage Fee:
5.00 Per Person
Shipping Handling Fee:
22.00%
Additional Person Fee:
10.00 Per Person
Rooms Wired Internet Fee:
25.00 Per Day
Food and Beverage Service Charge:
22.00%
Audio Visual Service Charge:
22.00%
Room Types - Dolce Hayes Mansion
King Bed
One king bed. From 315 to 325 square feet. Desk. TV with premium cable channels and pay movies. Multi-line phone with voice mail. Complimentary wireless Internet access. In-room safe. Refrigerator. Coffee/tea maker. Bathroom with telephone, bathrobes, slippers, and hair dryer. Nonsmoking.
Parlor Suite
One Bed
Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker and a refrigerator are provided. The private bathroom has a shower/tub combination, as well as bathrobes, complimentary toiletries, and a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Room Selected at Check-In
One Bed
Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker and a refrigerator are provided. The private bathroom has a shower/tub combination, as well as bathrobes, complimentary toiletries, and a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Queen Bed
One Queen Bed
This room measures 315 square feet (29 square meters). Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker and a refrigerator are provided. The private bathroom has a shower/tub combination, as well as bathrobes, complimentary toiletries, and a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
King
One King Bed
Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker and a refrigerator are provided. The private bathroom has a shower/tub combination, as well as bathrobes, complimentary toiletries, and a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Queen
One Queen Bed
Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker and a refrigerator are provided. The private bathroom has a shower/tub combination, as well as bathrobes, complimentary toiletries, and a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Queen Queen
Two Queen Beds
Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker and a refrigerator are provided. The private bathroom has a shower/tub combination, as well as bathrobes, complimentary toiletries, and a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Parlor Suite
One queen bed. Sitting area with sofa bed. 529 square feet. Desk. HDTV with premium cable channels and pay movies. Multi-line phone with voice mail. Complimentary wireless Internet access. In-room safe. Refrigerator. Coffee/tea maker. Bathroom with telephone, bathrobes, slippers, and hair dryer. Nonsmoking.
Amenities - Dolce Hayes Mansion
Air conditioning
Airport Shuttle
Alarm clock
ATM
Baby facilities in room
Baggage storage facilities
Breakfast in room
Camping or barbeque facilities
Car rental
Central location
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Currency exchange
Dinner available
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health center
Garage
Golf course on hotel grounds
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Ironing facilities
Jacuzzi
Kitchen facilities
Laundry facilities
Licensed bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Office in room available
Private bathroom in room
Private car parking
Private garden grounds
Quiet location
Radio in room
Refrigerator
Restaurant
24 hours room service
Safe in rooms
Sauna
Self controlled heating/cooling system
Shop
Shower
Spa
Swimming pool - outdoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Tennis court
Terrace
Travellers cheques accepted
TV room
Valet Parking
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Dolce Hayes Mansion
11 Miles from the San Jose Airport 20 minutes driving time. $40.00 per person each way for shuttle service.
San Francisco Airport- 45 minutes $150.00 Shuttle Service to and from the Airport.
Airport Shuttle? Yes! There is an airport shuttle.
Testimonials: Why use Hotel Planner?
"Everything went great. The hotel and it's Management anticipated our every wish and took care of us. It went so well that I have booked our conference there for next year. I have passed the web site on to others and will continue to do so. The Machinist Union is always setting up events all over the world, and I will continue to pass this information on to my brothers and sisters." S.C. - Biloxi, MS
"Our stay was far beyond our expectations!! Everyone was thrilled with the service, the rooms and most of all the price!! I have recommended you to everyone I know. I spoke with the head of our Volleyball Club and he is anxious to check you guys out for the next year." K.F. - Evansville, IN
Based on 298 traveler reviews 
Value
Rooms
“Nice Property, but Dated Rooms”
“Amazing Grounds, Comfortable Bed, Incredible Food & Service”
King Bed
Room Selected at Check-In
Parlor Suite