Only minutes away from West Edmonton Mall, the Sandman Hotel Edmonton features 149 comfortable guest rooms and newly renovated public areas. Dine in our Denny’s 24 hour Restaurant or enjoy room service from the comfort of your room. Stop by the new fitness facilities or unwind in our indoor pool and whirlpool. Dine at CHOP-Steak, Fish, Bar, the newest in fine casual dining experiences. Golf packages are available.
May 20, 2013
A K, Prince George, Canada | Trip type: Family
I spent the May long weekend here for a sports tournament with my son. The location is good, very close to West Edmonton Mall, plenty of other malls, and restaurants....
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I spent the May long weekend here for a sports tournament with my son. The location is good, very close to West Edmonton Mall, plenty of other malls, and restaurants. A large grocery store is within walking distance to the east (handy when you're tired of restaurant food). There is construction at the southeast corner of the hotel, reducing the available parking in the back lot. The remaining spaces are all tight -- awkward if you drive a wider vehicle. The wings of the hotel surround the central swimming pool. The ground-floor rooms (we had one) have sliding patio doors opening onto the swimming pool area -- very convenient when it's time to cut the kid(s) loose. The mattress on my bed was a bit worn on the side closer to the TV. Housekeeping did a very good job. All in all, an acceptable room. The only significant drawback is the always-present group of smokers congregating outside the main front doors to the hotel, forcing us to run the gauntlet of second-hand smoke when entering and leaving the hotel. It's an unfortunate consequence of the rules against smoking indoors, and it's perhaps unrealistic to banish the smokers to some far corner of the parking lot, but it doesn't make it any more pleasant for the rest of us. « less
“Not bad not great”
May 10, 2013
teestar, Toronto, Canada | Trip type: Business
Edmonton is usually booked up during the week so this was one of the only "decent" hotels left that accepts pets! The cost was average for Edmonton weekday stay, weekends...
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Edmonton is usually booked up during the week so this was one of the only "decent" hotels left that accepts pets! The cost was average for Edmonton weekday stay, weekends are usually less! I will now agree with some of the previous posts on here, in that the hotel rooms are dated. They have a flat screen (which is standard in most hotels), but beyond that comfortable beds and average amenities all with older furnishings and bedspreads.
The front desk staff that checked us in was not the most pleasant person I've encountered! She was quite rude and short with us. There was no line or overly complicated tasks she seemed to be performing. Her directions to our room was as best as you can follow someone sticking their arm out and stating "your room is over there"!!! Over where exactly??? Needless to say we were miss directed and the exercise of finding our room took longer than necessary if someone who was happier with her job had been working and directing! We gave her the benefit of the doubt - hey everyone has a bad day, but another colleague was checking in the next day and stated the same frustration with finding his room.
The one warning I will provide is that we stayed at this hotel for work for 3 nights. The first two were next to unbearable due to the humidity level of the room. We were located on the inside courtyard with our windows/sliding door that exits to the courtyard which has the pool and whirlpool. The air conditioners are working overtime to compensate for the constant humidity and heat from the pool area. Bottom line, we were trying to sleep over the noise of the window air conditioner and heat of the room - at the beginning of May! We had to switch rooms on the third night and had a very restful night sleep in a room that has an outside wall. The front desk staff that worked to switch our room was great and did the request without hesitation!
Overall the hotel is okay! What made our stay the most worth while (and reason I try to exclusively stay at Sandman hotels when traveling for work) is Chop restaurant attached to the hotel. I always have a great experience at Chop restaurants and having the hotel/restaurant combined is a bonus when traveling for business. « less
“Warning. No stairs.”
Apr 20, 2013
grac5, Kelowna, Canada
Would not stay here again. We showed up in the late evening after a very long day and an online booking. The clerk could not find it for quite some...
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Would not stay here again. We showed up in the late evening after a very long day and an online booking. The clerk could not find it for quite some time so I asked for an upgrade to the room. She did accommodate but failed to tell us we would have to haul our suitcases up 2 flights of stairs. Was so tired I would have taken any room to avoid that. Great location to west Ed mall and decent price but rooms dated and need an upgrade. « less
“Rooms are more than just tired”
Apr 15, 2013
gregfromthepeg | Trip type: Business
So I stay at Sandman locations frequently and have stayed at this one in the past. However the rooms are getting very worn. that being said the Chop is a...
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So I stay at Sandman locations frequently and have stayed at this one in the past. However the rooms are getting very worn. that being said the Chop is a very good restaraunt for dinner and there is a good breakfast restaraunt as well. The front desk staff are helpful and the rate is lower than some other hotels in the area. « less
“GREAT HOTEL, GREAT LOCATION”
Apr 9, 2013
hardtolove9999
This is a great hotel in a great location. Rooms are a nice size. Pool is neat. Great service. Staff are very friendly and helpful. The only down fall to...
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This is a great hotel in a great location. Rooms are a nice size. Pool is neat. Great service. Staff are very friendly and helpful. The only down fall to this hotel is getting around the actual hotel. No elevators. Just stairs.....everywhere! The restaurants attached to the hotel (Chop and Denny's) are both great and very convenient! « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Cancellation: Individual 24 hours prior to arrival
Groups: 14 days prior to arrival
Typical Group Deposit:
25%
Total Taxes:
10.10%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
Amenities - Sandman Hotel Edmonton West
Air conditioning
Alarm clock
ATM
Baggage storage facilities
Complimentary newspaper
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Currency exchange
Dinner available
Electronic key card
Fax available
Fitness and health centre
Free local calls
Hairdryer available
Internet - wireless
Internet - ethernet
Movies in room
Office or business center
Private bathroom in room
Radio in room
Restaurant
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Travellers cheques accepted
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Sandman Hotel Edmonton West
Taxi: $65 each way
Airport Shuttle: $15 each way or $25 return per person
Airport Shuttle? Sorry, no airport shuttle available.
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Based on 80 traveler reviews 
Value
“An Average Hotel”
“Warning. No stairs.”
“GREAT HOTEL, GREAT LOCATION”