Originally the first hostelry in Dudley, this is now a modern hotel that aims to offer you a great price and location, conveniently situated a few miles from the M5.
Quality Hotel Dudley offers you comfortable accommodation and location, giving you easy access to the Black Country and the West Midlands. You can relax in the hotel’s lounge bar, which serves Lavazza Coffee as well as having free Wi-Fi Internet access throughout the hotel.
In the Conservatory Restaurant you can enjoy a selection of dishes from the varied menu.
There is an entertainments complex directly opposite the hotel where you can catch a movie or go bowling. There are also plenty of popular attractions nearby including the Black Country Living Museum, Dudley Zoo, Cadbury’s World and Castle. Birmingham’s famous Bull Ring and Merry Hill shopping centre are perfect places for shopping.
The newly refurbished Conservatory Restaurant offers a relaxing, informal place to enjoy an array of dishes from across the world from its a la carte menu.
The Lounge Bar is stylish and cosmopolitan, catering for people who enjoy quality drinks and cuisine, at great prices in a contemporary environment.
Featuring a 100” screen showing Sky Sports and Setanta it’s also a great place to watch ‘the match’.
Meeting and Conference
We have nine Meeting Rooms, eight with natural daylight, perfect for all requirements – from an annual sales conference, to a fast moving training course or board meeting.
Seating up to 140, the Dudley Suite is an ideal venue for a conference, seminar or banquet, while the Webb, Brierley and Stuart rooms are more suitable for business meetings or training courses.
There are four smaller rooms all perfect for interviews, syndicates or just as break out rooms. Finally the unique setting and décor of the Boardroom is ideal for executive board meeting.
The entire hotel and event guest can use our fee onsite car parking for up to 120 cars.
Star Rating:
Local Attractions:
Situated in the heart of the Black Country, the hotel is only 2 miles from junction 2 of the M5 motorway and only 15 minutes' drive from Birmingham city centre. With a thriving tourism industry in the area as well as an entertainment complex opposite the hotel, ‘something to do’ will never be a problem. The hotel can provide all the information you need.
There is an entertainments complex directly opposite the hotel where you can catch a movie or go bowling. There are also plenty of popular attractions nearby including the Black Country Living Museum, Dudley Zoo, Cadbury’s World and Castle. Birmingham’s famous Bull Ring and Merry Hill shopping centre are perfect places for shopping.
the hotel itself is in a good location, rooms are a bit dated and could do with some maintenance, but bedding was clean.
Some of the staff are miserable and...
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the hotel itself is in a good location, rooms are a bit dated and could do with some maintenance, but bedding was clean. Some of the staff are miserable and not very welcoming especially at breakfast, for the money i paid for the room i would have expected a better quality of breakfast. Parking is good but as its on a main road it can be quite noisy. « less
Read management response to this review.
Management response from Nick Walters, Guest Relations Manager
Many thanks for posting your review from your recent stay with us, good to hear that there were positives from your stay and also some negatives which I apologise for.
Our breakfast service is provided as part self service help yourself, & a part served service for the hot full english breakfast. The options available include bacon, sausage, beans, fried & scrambled eggs, hash brown's, fresh tomato's, fried bread, fried mushrooms.
All are offered along with unlimited access to cereals, toast, honey & preserves, breakfast pastries, various fruit juices, unlimited tea & coffee, we can even do freshly prepared omlettes for guests that wish to order
The only thing missing from the menu possibly is smoked kippers, which we don't do.
We are sorry that the standard & quality of our breakfast served was not deemed suitable.
Kind regards
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“Sleepless in Dudley”
May 9, 2013
Matt R, Dublin, Ireland | Trip type: Couples
In order to save you from reading an entire review, the bottom line is: do not stay at this hotel. In fairness, "Quality Hotel" doesn't specify whether it's a Good...
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In order to save you from reading an entire review, the bottom line is: do not stay at this hotel. In fairness, "Quality Hotel" doesn't specify whether it's a Good Quality or a Bad Quality Hotel. Trust me, it's the latter.
Check-in went very smoothly. Not a warm welcome (or any welcome, for that matter), but we got our key and we were directed to our room "just along that corridor". This turned out to be up a staircase, along a corridor, around a corner, up another staircase, around a corner, down a staircase, up another staircase and along a final corridor. Curiously each section of the corridor manages to have a different odour from the last - some of them positively sinus-stripping!
The room itself was functional, threadbare with curtains hanging off the rails that don't quite meet in the middle, but for only 2 nights, we decided to make the best of it. Hungry after the trip, we decided to order some food by room service, and here's where the fun really started. The phone in the room didn't work - the receiver was partially dismantled, like a low-budget James Bond had been trying to install a phone bug. There was a red flashing light on the phone, however, which we were unable to stop. So I decided to run the olfactory gauntlet and head to reception. The conversation went like this:
Me: "Hi, the phone in my room doesn't work...." Receptionist: *shrug* Me: "Okaaaay...well, I'd like to order food to the room, please." Receptionist: "What time is it?" Me: "9:10pm" Receptionist: "You can't - the kitchen closes at 9!" Me: "But the menu says 9:30...." Receptionist: "Nope, it's closed, but if you want to go ask the kitchen, maybe they'll cook something for you"
So, I trudged off to the kitchen, where a pleasant man enquired and said that yes, indeed, they would cook something for me. "Fine," I replied, "I'd like 2 x combo platters please."
"We don't do that any more, sir.", was the response.
"Ummm...but the menu says..."
"Nope, we're revamping that menu - disregard it."
Eventually, we managed to settle on some side dishes, which cost £2 extra to be brought to the room. This little endeavour finished, I went to the reception to request an iron and ironing board and found the receptionist laughing and chatting on her mobile phone to her friend. My best polite-cough-and-raised-eyebrow resulted in being admonished "One minute" from the receptionist.
Eventually, I just bit the bullet and interrupted her chat: "I want an iron and ironing board, please."
"No, don't have any. Try later." and a return to her interesting phone call.
On top of this, the fixed-height shower head aims right at the centre of my back, and manages to get more water on the floor than on my body. Suitably non-refreshed by the disappointing shower, difficulties of ordering food, and the dismissive receptionist, we turned our attention to the many impediments to a good night's sleep that this hotel offers.
The bed sagged terribly in the middle, and so - in order to avoid continually colliding with each other - we were forced to try sleep on the edges of the bed. This has happened before in a hotel, and is normally not an issue, except that this mattress felt like it had been stuffed with rocks. Sleeping on a bag of rocks on the edge of a precipice is not a pleasant experience - in fact - you don't! Just as I felt that I could try and sleep, the local pubs and clubs started emptying with the assorted noise and shouting this brings. I hoped that the noise would soon pass - and it did - right into the hotel, and into the room next door to us!
We survived the night on zero sleep, and went down to see what delights the breakfast offered. The Quality Hotel has put a great deal of thought into the decor of the dining room/bar area, so that it has all the ambiance of a prison mess hall. Interestingly, all I could hear amongst my fellow inmates...sorry - "guests", was various murmured complaints about the lack of hot water, and the state of the rooms.
There was no one at the hot breakfast buffet, so we started serving ourselves. Not a good idea! A waitress walked briskly from the other side of the room calling out "Wait, stop!" and snatched the plate and tongs from my wife. I was standing to my wife's right and observing this, when the waitress looked up and said "queuing is from the other side". Suitably chastened, I shuffled three steps to my left and, mollified, the waitress served some minuscule portions of breakfast.
There was also a handout in the room, which gaily announced the availability of "Fresh Lavazza Coffee - add an espresso to your breakfast for just £1.25". By this stage I was in dire need of an espresso, so my wife stopped a waitress and asked for an espresso. "No, we don't do those.", was the reply. "But the menu says...", started my wife. "No, we don't do those!", the waitress firmly responded.
The second night was as bad, if not worse than the first, with our neighbours in the next room listening to loud music at 2.30am, shouting to one another, and finally engaging in extremely loud, orgaistic love-making that sounded like the famous scene from When Harry Met Sally obscenely amplified.
If you have masochistic tendencies, and like handing over money in order to be disrespected and sleep deprived, then the Quality Hotel in Dudley should be your first choice. For me, I'm going to be staying in the Village from now on. « less
Read management response to this review.
Management response from Nick Walters, Guest Relations Manager
Hello Matt R Many thanks for your extensive and detailed review of your recent stay in April and please accept my apologies for the problems associated from your stay.
Regards
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“Always good service, good value, & great rates”
Apr 30, 2013
deb b, Blackpool, United Kingdom | Trip type: Business
I use the Quality Hotel Dudley on a regular basis for my team of staff working in the area. I have always received an extremely high standard of friendly service...
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I use the Quality Hotel Dudley on a regular basis for my team of staff working in the area. I have always received an extremely high standard of friendly service throughout the past 12 months and all my team enjoy staying there. If we do get any issues, we immediately inform the front desk and the reception team will do whatever they can to deal with the matter to a satisfactory conclusion. My team also enjoy dining and relaxing in the hotel's Conservatory Restaurtant and Bar the prices are pretty reasonable and they have some good deals on if you want to dine there. You could do a great deal worse staying in Dudley I can assure you. « less
Read management response to this review.
Management response from Nick Walters, Guest Relations Manager
Hello Deb B Many thanks for posting a review from you and your teams stay with us recently and over the past year or so. Its great to hear that you all have received a standard of service that has met and exceeded your expectations.
Our staff will always strive to fully resolve any issues that are raised by guests, however, sometimes they may be unable to due to the nature of the specific issue raised.
We have full Wi-Fi coverage free car parking and great deals in our restaurant and bar every evening.
We hope that you and your team continue to use the hotel until your local work contract is completed Many thanks
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“Quality?”
Apr 23, 2013
903jaydee, Hartlepool, United Kingdom
I stayed here for 2 nights last week....
Reception staff - fine, no problem there
Bar/restaurant staff (not the man ) - a bit hard faced and unfriendly
Room- dark,...
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I stayed here for 2 nights last week.... Reception staff - fine, no problem there Bar/restaurant staff (not the man ) - a bit hard faced and unfriendly Room- dark, a bit smelly, bars on windows, loose light fittings , temperamental lamps (would switch on then work when it suited them) Location - not too bad a little noisy but nothing excessive Wifi - terrible. « less
Read management response to this review.
Management response from Nick Walters, Guest Relations Manager
Hello Jaydee Many thanks for posting your review of your recent stay at our hotel, good to hear that certain aspects of your stay met your expectations and unfortunate that the standard was not maintained for other aspects from our service and facilities.
We have now resolved the issue we were experiencing with the Wi-Fi provider last week, the hotel now has 100% free Wi-Fi coverage throughout.
All our ground floor bedroom window frames have a single bar fixed to deter anyone wishing to gain unlawful entry to the hotel, however, these are not obtrusive to the outlook from our guestrooms or anyway detrimental to the hotel's image when arriving at the hotel.
I will discuss the issues raised of the restaurant staff with the General Manager here at the hotel, we rely on guests having a pleasant experience overall hotel during their stays. This was unacceptable behaviour.
Regards
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“If you want to be kept awake all night, stay here!”
Apr 22, 2013
LizHow
Absolutely dreadful place. I'm writing this at 2.15am whilst in the hotel, although I have to be up in 4 hours for work tomorrow. I have never stayed in such...
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Absolutely dreadful place. I'm writing this at 2.15am whilst in the hotel, although I have to be up in 4 hours for work tomorrow. I have never stayed in such a terrible hotel. The staff were unfriendly upon arrival, I was originally allocated a room that smelt of cigar smoke, so changed to an alternative. Although I went to bed at 11, I have been unable to sleep due to the traffic noise and constant noise from other guests. I am absolutely appalled that this hotel can call itself 3 star, it's dated, scruffy and not fit for purpose. I'm absolutely disgusted. « less
Read management response to this review.
Management response from Nick Walters, Guest Relations Manager
Hello LizHow Thanks for posting your review of your recent stay here at the hotel, please accept my apologies that your stay did not meet with your expectations.
We are refurbishing many parts of the hotel including bedrooms, corridors, bathrooms and our multiple function rooms. We are classed as a 3 star hotel due to the facilities that we have here and not from any external circumstance due to our location, in house guests etc.
These include a full service restaurant, well stocked bar serving a wide variety of beers lagers wines and spirits, a 24hr reception, 5 meeting & function rooms, free Wi-Fi throughout, free car parking front and rear, double, twin and family bedrooms being available.
I apologise for the unfriendly welcome received upon check in, my GM is aware of your complaint and dealing with the issue.
Regards
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Cancellation: For individuals cancellation can be done until 14.00 on arrival date.
For groups, cancellation can be dome 30 days prior to arrival date.
Nightly Parking:
0
Typical Group Deposit:
25%
Total Taxes:
15.00%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
Room Types - Quality Hotel Dudley
Advance Purchase Standard Twin
Two Single Beds
Complimentary wireless Internet access keeps you connected. A coffee/tea maker is supplied. Bathroom amenities include a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Standard Twin
Two Single Beds
Complimentary wireless Internet access keeps you connected. A coffee/tea maker is supplied. Bathroom amenities include a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Advance Purchase Standard Double
One Double Bed
Complimentary wireless Internet access keeps you connected. A coffee/tea maker is supplied. Bathroom amenities include a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Standard Double
One Double Bed
Complimentary wireless Internet access keeps you connected. A coffee/tea maker is supplied. Bathroom amenities include a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Family Room
One Double and One Single Bed
Complimentary wireless Internet access keeps you connected. A coffee/tea maker is supplied. Bathroom amenities include a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Advance Purchase Family Room
One Double and One Single Bed
Complimentary wireless Internet access keeps you connected. A coffee/tea maker is supplied. Bathroom amenities include a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Amenities - Quality Hotel Dudley
Alarm clock
Baggage storage facilities
Breakfast in room
Car rental
Central location
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Dinner available
Facilities for the disabled
Fax available
Hairdryer available
Handicap accessible
Central heating
Internet - wireless
Internet - ethernet
Ironing facilities
Laundry facilities
Licensed bar
Non-smoking rooms
24 hours opened
Pets allowed
Private bathroom in room
Private car parking
Radio in room
Restaurant
24 hours room service
Self controlled heating/cooling system
Shower
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Pet Friendly?
Yes! Pets are allowed.
Airport & Shuttle Information - Quality Hotel Dudley
Birmingham International Airport only 20 miles away. With TAXI proximately 30 minutes drive. Price about £30,00 Coventry Airport only 40 miles and East Midlands Airport only 50 miles away
Airport Shuttle? Sorry, no airport shuttle available.
Testimonials: Why use Hotel Planner?
"Yes, this was so easy compared to our last reunion, where we went from one hotel to the other to get information. Our guests loved the free breakfast. Thanks!" B.B. - Tampa, FL
"Words cannot express how easy this process was to secure the rooms for my guests. This was by far the easiest planning that I have yet to do for my wedding." K.A. - Pittsburgh, PA
Based on 169 traveler reviews 
Value
Rooms
“Sleepless in Dudley”
“Always good service, good value, & great rates”
Advance Purchase Standard Twin
Advance Purchase Standard Double