As I recall the weekend, I think how friendly everyone was with outstanding customer service. The room was spotless.
As a Marriott Platinum member, this was my first Renaissance experience...
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As I recall the weekend, I think how friendly everyone was with outstanding customer service. The room was spotless.
As a Marriott Platinum member, this was my first Renaissance experience and the brand did not disappoint. The bar and restaurant staff were very accommodating.
I will add two minor issues. I thought the common areas had too strong of a "perfume fragrance" and after a while it was annoying. Also, the parking spaces were very tight and limited.
May 10, 2013
jhmr07, Columbia, South Carolina | Trip type: Solo travel
Noteworthy hotel stay.
The level of customer service at the hotel was excellent, from the moment I checked in until the moment I left. The property was immaculate--both in the...
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Noteworthy hotel stay.
The level of customer service at the hotel was excellent, from the moment I checked in until the moment I left. The property was immaculate--both in the the hotel rooms, the fitness center, the club lounge, and even the staircase from the ground floor to the top was spotless.
Staff, service and property were lovely! Though full, the hotel was very quiet. The quality of the food in the club lounge was excellent with many fresh, healthy breakfast options as well as tasty evening snacks for foodie types. Wireless internet was great and at no additional charge to Rewards member @ Silver Elite level.
I have stayed at this property many times and it has always been a positive experience, but this stay was notably different -- kudos to Marriott on a job well done! « less
“Love this hotel!”
May 9, 2013
alligatorpgr, Phoenix | Trip type: Business
Checked in for a 3-day business trip at this property where we stay quite frequently when we are in Charlotte. Bellman had my luggage out of the cab and inside...
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Checked in for a 3-day business trip at this property where we stay quite frequently when we are in Charlotte. Bellman had my luggage out of the cab and inside the hotel before I could even pay for the cab. I was pre-checked in, so sign in was about 1 minute total, and I was even upgraded to a nicer room without asking. Haven't been to this hotel since December, yet the perky hotel bartender Kat remembered my name and even what I drink. Rooms are very comfy, housekeeping is immaculate, hotel customer service is excellent, and the food is pretty decent. Will always be my first choice when I stay in Charlotte! « less
“WONDERFUL PROPERTY”
May 7, 2013
tagent22, Saint John, Indiana | Trip type: Couples
What a great experience from the moment we checked in. The front desk was so very helpful and friendly, the bellman was terrific. Our room was very nice, comfortable and...
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What a great experience from the moment we checked in. The front desk was so very helpful and friendly, the bellman was terrific. Our room was very nice, comfortable and well appointed.The Club Lounge was awesome, what a great variety of items to choose from. Mitzi was the BEST, we enjoyed our time in the Lounge just talking with her. We travel often and this was our favorite Club Lounge in the USA, they should be very proud and other Club Lounges should take note. Stephanie chatted with us and we complimented her and Mitzi. We really enjoyed our stay and wished we could stay longer. The hotel is in a great location, mall right across the street, high end stores and several nice restaurants. Our visit to Charlotte has been a great experience and we hope to return in the future and will definitely stay at the Renaissance SouthPark. The public areas are very well appointed also, a very classy hotel and a big winner for Marriott, I am proud to be a Platinum member, my loyalties are with Marriott! Great job! « less
“Great Stay!”
May 7, 2013
kayleigh r, columbia south carolina | Trip type: Couples
This is a great 3 star hotel. We made the trip to charlotte to visit southpark and this hotel was the perfect location. It was not too far from the...
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This is a great 3 star hotel. We made the trip to charlotte to visit southpark and this hotel was the perfect location. It was not too far from the mall or downtown area. The beds are super nice and comfy. It dosnt have that motel feel or anything but instead it is very classy. The tv's are nice with tons of channels including movie channels. The bathrooms are very nice and the entire room is really clean. The service was great. I am VERY picky on hotels becaues im a germaphobe but the rooms are great! « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Details
Policies / Expenses
Room Types - Hyatt Charlotte
Club Level
One King Bed
Wired and wireless Internet access (surcharge) keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker is provided. Bathroom amenities include complimentary toiletries and a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered.
Suite
One King Bed
Wired and wireless Internet access (surcharge) keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker is provided. Bathroom amenities include complimentary toiletries and a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Executive King
One King Bed or
Two Double Beds
Wired and wireless Internet access (surcharge) keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker is provided. Bathroom amenities include complimentary toiletries and a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered.
Deluxe Room
One King Bed or
Two Double Beds
Wired and wireless Internet access (surcharge) keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker is provided. Bathroom amenities include complimentary toiletries and a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Deluxe
One King Bed
Wired and wireless Internet access (surcharge) keeps you connected, and premium TV channels are offered for your entertainment. A coffee/tea maker is provided. Bathroom amenities include complimentary toiletries and a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
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Based on 215 traveler reviews 
Value
Rooms
“Great weekend stay”
Club Level
Suite
Executive King
Deluxe Room