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Southbank Hotel by Marriott Jacksonville Riverwalk
1515 Prudential Dr, Jacksonville, FL 32207 US
near Exit 349 on I-95 (~0.3mi)
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Reservations: +1-800-219-2797
3.5 Star Property In Jacksonville (Downtown Jacksonville)
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Select My Room
Average
3.0/5
Based on 968 guest reviews
- Swimming pool
- Free WiFi
- Number of outdoor pools - 1
- Breakfast available (surcharge)
- Fitness facilities
- Pool hoist on site
- Wheelchair-accessible pool
- Stair-free path to entrance
- Billiards or pool table
Select Your Room:
04/26/2024 - 04/27/2024
Searching all hotel inventory networks
9 bookings in the last 48 hours
Standard prices by room type for the next 60 days
Verified Reviews of Southbank Hotel by Marriott Jacksonville Riverwalk
Below are the verified reviews from guests that we have booked recently: "Enjoyed our stay."
Overall Score4.0/ 5
The room was very clean, bed was comfortable and the food in the restaurant was very good.
Brenda B. (Individual traveler, booked 1 room), from 
01-Mar-2024 Verified Review, stayed from Thu Feb 29 to Fri Mar 01 2024 at a $123.99 average nightly rate. 
"Perfect!"
Overall Score4.0/ 5
Perfect. Valet was prompt. Beds were comfortable.
Geoffrey F. (Individual traveler, booked 1 room), from
14-Jan-2024 Verified Review, stayed from Thu Jan 11 to Mon Jan 15 2024 at a $98.24 average nightly rate. "Very nice good people there."
Overall Score5.0/ 5
Fantastic clean room good food we will be back.
Greg E. (Individual traveler, booked 1 room), from
02-Jan-2024 Verified Review, stayed from Sat Dec 30 to Sun Dec 31 2023 at a $256.72 average nightly rate. "Front"
Overall Score5.0/ 5
Front desk guy checking us in very friendly!
Greg E. (Individual traveler, booked 1 room), from
31-Dec-2023 Verified Review, stayed from Sat Dec 30 to Sun Dec 31 2023 at a $256.72 average nightly rate. "Okay Stay"
Overall Score5.0/ 5
The stay was okay.
Lynn T. (Individual traveler, booked 1 room), from
28-Nov-2023 Verified Review, stayed from Thu Nov 23 to Sun Nov 26 2023 at a $112.99 average nightly rate. "It was great."
Overall Score5.0/ 5
It was great.
Jamie T. (Individual traveler, booked 1 room), from
28-Nov-2023 Verified Review, stayed from Thu Nov 23 to Sun Nov 26 2023 at a $100.66 average nightly rate. "Clean Hotel"
Overall Score4.0/ 5
Our room was clean.
Jennifer F. (Individual traveler, booked 1 room), from
12-Oct-2023 Verified Review, stayed from Sat Sep 30 to Sun Oct 01 2023 at a $132.98 average nightly rate. "Very good stay, service was excellent."
Overall Score4.0/ 5
Everything was very good. Staff (especially bar staff) was so friendly and fun!
Michael M. (Individual traveler, booked 1 room), from
18-Sep-2023 Verified Review, stayed from Fri Sep 15 to Sat Sep 16 2023 at a $161.10 average nightly rate. "Great Hotel During Jaguar Ballgame"
Overall Score5.0/ 5
The hotel was packed with Kansas City and Jaguar fans! The staff was very friendly and accommodating to all, which is no easy feat with so many people. The room was comfortable and clean.
Marsha S. (Individual traveler, booked 1 room), from
18-Sep-2023 Verified Review, stayed from Sat Sep 16 to Sun Sep 17 2023 at a $256.99 average nightly rate. "Clean Hotel"
Overall Score4.0/ 5
The hotel was kept clean and the staff was very helpful with any questions I had.
Jim P. (Individual traveler, booked 1 room), from
02-Aug-2023 Verified Review, stayed from Sun Jul 30 to Thu Aug 03 2023 at a $122.99 average nightly rate. "Excellent Service & Wonderful Room!"
Overall Score4.0/ 5
Our check-in helper (Mary) was excellent! Mary was polite, smiles, pleasant to talk with and got us a wonderful room. Thank you Mary, we will be back.
Steve D. (Individual traveler, booked 1 room), from
25-Jun-2023 Verified Review, stayed from Thu Jun 22 to Sun Jun 25 2023 at a $160.32 average nightly rate. "Nice Hotel & On Site Restaurant & Bar"
Overall Score4.0/ 5
Staff couldn’t have been better! Everyone from the bartender to the front desk was exceptional. Room was cleaned every day. Room was nice. Location was great and the hotel has an on site bar and restaurants.
Douglas C. (Individual traveler, booked 1 room), from
15-Apr-2023 Verified Review, stayed from Mon Apr 10 to Thu Apr 13 2023 at a $91.73 average nightly rate. "Very nice, comfortable and clean room."
Overall Score4.0/ 5
A great stay, room was very nice and clean, bed was extremely comfortable, everyone very nice.
Annette B. (Individual traveler, booked 1 room), from
25-Feb-2023 Verified Review, stayed from Wed Feb 22 to Thu Feb 23 2023 at a $159.00 average nightly rate. Summary of Verified Reviews
Property Description
A stay at Southbank Hotel by Marriott Jacksonville Riverwalk places you in the heart of Jacksonville, within a 5-minute drive of Baptist Medical Center Jacksonville and VyStar Veterans Memorial Arena. This hotel is 2.2 mi (3.5 km) from TIAA Bank Field and 2.5 mi (4 km) from Daily's Place.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.
Stay in one of 322 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Distances are displayed to the nearest 0.1 mile and kilometer.
Jacksonville Historical Center - 0.1 km / 0.1 mi
Museum of Science and History - 0.7 km / 0.4 mi
Friendship Park - 0.7 km / 0.4 mi
Baptist Health - 0.9 km / 0.6 mi
Baptist Medical Center Jacksonville - 1 km / 0.6 mi
River City Marina - 1 km / 0.6 mi
San Marco Theatre - 1.5 km / 0.9 mi
Theatre Jacksonville - 1.6 km / 1 mi
Florida Theatre - 1.6 km / 1 mi
Jacksonville Museum of Modern Art - 1.9 km / 1.2 mi
Museum of Contemporary Art Jacksonville - 1.9 km / 1.2 mi
Times-Union Center for the Performing Arts - 1.9 km / 1.2 mi
Jacksonville Symphony Orchestra - 2 km / 1.2 mi
Prime F. Osborn III Convention Center - 2.4 km / 1.5 mi
Baseball Grounds of Jacksonville - 2.8 km / 1.7 mi
The nearest airports are:
Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 28.7 km / 17.8 mi
Jacksonville International Airport (JAX) - 25.1 km / 15.6 mi
St. Augustine, FL (UST-Northeast Florida Regional) - 58.5 km / 36.3 mi
Daytona Beach Intl. Airport (DAB) - 147.4 km / 91.6 mi
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Jacksonville? This hotel has 39425 square feet (3663 square meters) of space consisting of a conference center and 22 meeting rooms. Self parking (subject to charges) is available onsite.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Amenities / Features
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum age of oldest guest: 21
- Dry cleaning/laundry service
- Proposal/romance packages available
- RV, bus, truck parking (surcharge)
- Number of meeting rooms - 22
- Conference space size (meters) - 3663
- Swimming pool
- Free WiFi
- Number of bars/lounges - 1
- Number of outdoor pools - 1
- Assistive listening devices available
- Wheelchair accessible parking
- Tours/ticket assistance
- Wheelchair-accessible lounge
- Wheelchair-accessible on-site restaurant
- Visual alarms in hallways
- Handrails in stairways
- Multilingual staff
- Conference center
- Breakfast available (surcharge)
- Wheelchair-accessible meeting spaces/business center
- Laundry facilities
- Elevator
- Fitness facilities
- Uncovered parking
- Wheelchair accessible (may have limitations)
- Uncovered parking
- Ballroom
- Food and water bowls
- Wheelchair-accessible concierge desk
- Vending machine
- Health or beauty spa nearby
- Wheelchair-accessible van parking
- Express check-in
- Assistive listening devices in meeting rooms
- Year Built - 1980
- Number of buildings/towers - 1
- Total number of rooms - 322
- Number of floors - 5
- Professional property host/manager
- LGBTQ friendly
- Wheelchair-accessible path to elevator
- Pool hoist on site
- Wheelchair-accessible registration desk
- Wheelchair-accessible fitness center
- Television in common areas
- Wheelchair-accessible pool
- Wheelchair-accessible public washroom
- Well-lit path to entrance
- Internet access in public areas - surcharge
- Garden
- Stair-free path to entrance
- Wedding services
- Luggage storage
- Express check-out
- Coin laundry on site
- Billiards or pool table
- Porter/bellhop
- Business center
- 24-hour front desk
- Number of restaurants - 1
- Housekeeping on request
- Golfing nearby
- Smoke-free property
- Safe-deposit box at front desk
- Self parking (surcharge)
- Conference space
- Valet parking (surcharge)
- Terrace
- Wheelchair accessible path of travel
- ATM/banking
- Conference space size (feet) - 39425
- 24-hour business center
- Concierge services
Airport & Shuttle Information
Jacksonville International Airport is 16.5 miles.
Local Shuttle Info: Skyway Express - complimentary monorail for downtown transportation
Breakfast Information
Regionally inspired breakfast is served at Pier 1515 in a casual coastal environment.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Maximum number of pets per room 2
Pet max weight (per pet) in lb is 25
Pet max weight (per pet) in kg is 11
Service animals are allowed
Pets cannot be left unattended
Service animals are exempt from fees/restrictions
Pets allowed
One pet weighing 25 lbs or less is welcome in a ground floor pet designated room only for a nightly charge of $25. Pet designated rooms have limited availability. Aggressive breeds are not permitted.
Parking Info
Self Parking is $10 per day, Valet Parking is $15 per day.
Internet / WiFI
Complimentary WiFi in all guest rooms and public spaces.
Misc Fees / Policies
- Fee for cooked-to-order breakfast: approximately USD 5–20 for adults, and USD 5–10 for children
- Uncovered self parking fee: USD 16.00 per day (in/out privileges)
- Uncovered valet parking fee: USD 22.00 per day (in/out privileges)
- Pet fee: USD 50.00 per accommodation, per night plus USD 50 one-time cleaning fee
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: USD 10.00 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Pool access available from 7:00 AM to 10:00 PM.
- Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Cleaning Policies
Here at The Southbank Hotel at Jacksonville Riverwalk, a Marriott Bonvoy Hotel, we participate in Marriott's Commitment to Clean Program. We’ve stepped up precautionary measures to prevent the spread of the Novel Coronavirus (COVID-19) with a plan that exceeds the recommendations of the CDC. What you can expect during your stay:- All linens sanitized in high-temperature wash- Face masks required for staff in public areas- Floors marked for social distancing- Hand sanitizer available to guests & staff- Regularly sanitized high-traffic areas Staff required to regularly wash hands- Regular temperature checks for staff- Contactless check-out- Individually wrapped toiletries
Property is cleaned with disinfectant
Staff wears personal protective equipment
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of SafeStay (AHLA - USA)
Essential workers only - NO
Property confirms they are implementing enhanced cleaning measures
About Marriott Hotels and Resorts
- 3,900 hotels spanning 72 countries
- The Marriott Rewards is a free program where members can earn points before, during, and after their stay and redeem points for hotel stays, shopping, and travel
- Free Wi-Fi for reward members
- Mobile check-in services
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